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Service Director Jobs in Pendleton, IN (NOW HIRING)

Colliers

Valuation Services Director

Indianapolis, IN · On-site

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Colliers

Valuation Services Director

Indianapolis, IN · On-site

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Colliers

Valuation Services Director

Indianapolis, IN · On-site

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Central Division

Social Services Director

Fishers, IN · On-site

Position Summary The Social Services Director plans, organizes, develops, and directs the overall ... Exhibit excellent customer service and a positive attitude towards patients * Assist in the ...

Central Division

Social Services Director

Fishers, IN · On-site

Position Summary The Social Services Director plans, organizes, develops, and directs the overall ... Exhibit excellent customer service and a positive attitude towards patients * Assist in the ...

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Showing results 21-40

All JobsService JobsService Director JobsService Director Jobs in Pendleton, IN

Service Director information

See Pendleton, IN salary details

$29.6K

$99.5K

$169.1K

How much do service director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service director in Pendleton, IN is $99,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $116,300.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Pendleton, IN?

The most popular types of Service jobs in Pendleton, IN are:

What job categories do people searching Service Director jobs in Pendleton, IN look for?

The top searched job categories for Service Director jobs in Pendleton, IN are:

What cities near Pendleton, IN are hiring for Service Director jobs?

Cities near Pendleton, IN with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Pendleton, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $99,498 per year, or $47.8 per hour.

Social Services Director

VITA OF GREENFIELD SERVICE PROVIDER LLC

Greenfield, IN • On-site

Full-time

Posted 7 days ago

Job description

Description


Location: Greenfield, with regular travel to Union City and Yorktown


About the Role

We are seeking a compassionate and organized Social Services Coordinator to provide person-centered support to residents and their families across three communities. This role focuses primarily on Medicaid eligibility, applications, redeterminations, spend-down cases, and Medicaid Waiver programs, while also supporting residents with social services needs.


Key Responsibilities
  • Complete, submit, and track Medicaid applications, redeterminations, and spend-down cases.
  • Coordinate with residents, families, DFR, Maximus, and the Area Agency on Aging.
  • Monitor pending Medicaid cases and follow up on required documentation to prevent coverage lapses.
  • Partner with the Business Office to ensure accurate income, resource, and patient liability reporting.
  • Educate residents and families about Medicaid eligibility, Waiver programs, applications, and appeals.
  • Assist Admissions with Medicaid-related documentation for new and prospective residents.
  • Facilitate resident and family grievances and ensure appropriate follow-up.
  • Maintain accurate, confidential resident records in compliance with HIPAA and applicable regulations.
  • Travel regularly between Greenfield, Union City, and Yorktown.
  • Participate in required meetings, in-services, and training.
  • Perform other duties as assigned.
Qualifications
  • High school diploma or equivalent required; Associate or Bachelor's degree in Social Work, Human Services, or a related field preferred.
  • 3 years of Medicaid application or eligibility experience required.
  • 1 year of Medicaid Waiver experience required.
  • Long-term care or Social Services experience preferred.
  • Valid driver's license and reliable transportation required.
  • Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements.
  • Excellent communication, organization, problem-solving, and customer service skills.
  • Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism.

Requirements


  • High school diploma or equivalent required; Associate or Bachelor's degree in Social Work, Human Services, or a related field preferred.
  • 3 years of Medicaid application or eligibility experience required.
  • 1 year of Medicaid Waiver experience required.
  • Long-term care or Social Services experience preferred.
  • Valid driver's license and reliable transportation required.
  • Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements.
  • Excellent communication, organization, problem-solving, and customer service skills.
  • Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism.

Apply