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Service Director Jobs in Akron, IN (NOW HIRING)

Director ICU & MedSurg

Peru, IN · On-site

$120 - $160/hr

Job Summary The Director of Intensive Care Unit (ICU) and Medical Surgical Unit (MedSurg) is responsible for the strategic and operational management of nursing services over ICU and MedSurg ...

Activities Director

Warsaw, IN · On-site

$18 - $20/hr

Activities Director Since 1964, Indiana families have looked to Miller's Health Systems for ... Are passionate about delivering excellent customer service * Are professional in appearance and ...

Activities Director

Warsaw, IN · On-site

$18 - $20/hr

As the Director of Life Enrichment at Miller's, you play a key role in patient satisfaction. You ... Are passionate about delivering excellent customer service Are professional in appearance and ...

Activities Director

Warsaw, IN · On-site

$18 - $20/hr

... services. You may transport patients to scheduled events away from the facility. You might be the ideal candidate if you: • Are a qualified Activity Director for the State of Indiana or have ...

... services. You may transport patients to scheduled events away from the facility. You might be the ideal candidate if you: · Are a qualified Activity Director for the State of Indiana or have ...

The Maintenance Director, reporting to the Executive Director, ensures the delivery of qualify maintenance services in compliance with federal, state, and local regulations. This role leads a team ...

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Service Director information

See Akron, IN salary details

$27.6K

$93K

$158K

How much do service director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service director in Akron, IN is $92,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $108,600.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What cities near Akron, IN are hiring for Service Director jobs?

Cities near Akron, IN with the most Service Director job openings:

Infographic showing various Service Director job openings in Akron, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $92,957 per year, or $44.7 per hour.

Food Service Director

The Waters of Columbia City

Columbia City, IN

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago


Job description

Now Hiring - !!!

A comprehensive benefit package includes:

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life insurance plans

Disability plans

401K

POSITION SUMMARY:

The primary purpose of your job position is developing and directing the overall operation of the Dietary Department in accordance with current federal, state, and local standards, guidelines and regulations governing our facility, and as may be directed by the Administrator, to assure that quality nutritional services are provided on a daily basis and that the dietary department is maintained in a clean, safe, and sanitary manner.

A CDM certificate preferred.

Previous LTC experience preferred.

ESSENTIAL JOB FUNCTIONS:

A. Role Responsibilities – Job Knowledge/Duties:

1. Coordinates dietary services and activities with other related departments (i.e., Nursing, Housekeeping, Social Services, etc.)

2. Assists the dietary staff in the development and use of departmental policies, procedures, equipment, supplies, etc.

3. Assist in developing preliminary and comprehensive assessments of the dietary needs of each resident

4. Assist in the developing a written dietary plan of care (preliminary and comprehensive) that identifies the dietary problem/needs of the resident and the goals to be accomplished for each dietary problem/need identified

5. Assist in the scheduling of care plans and assessments to be presented and discussed at each committee meeting

6. Ensure that all dietary personnel are aware of the care plan and that care plans are used in planning daily dietary services for the resident

7. Ensure that the care plan identifies any special equipment and utensils the resident may need (e.g., plate guard, enlarged silverware handles, etc.)

8. Review and revise care plans and assessments as necessary, but at least quarterly

9. Provide substitute foods of similar nutritive value to residents who refuse foods served

10. Must be competent in the use of kitchen equipment as well as their maintenance and sanitation: Blender, Meat Slicer, Steam Table, Refrigerator/Freezers, Can Opener, Dishwasher, Garbage Disposal, Coffee Maker, Plate Warmer, Toaster, and Oven & Range

11. Inspects food storage rooms, utility/janitorial closets, etc., for upkeep and supply control

12. Processes diet changes and new diets as received from nursing services

13. Assists in identifying, evaluating, and classifying routine and job related dietary functions to ensure that tasks involving potential exposure to blood/body fluids are properly identified and recorded

14. Assists in planning the dietary services portion of the resident’s discharge plan

15. Participates in facility surveys (inspections) made by authorized government agencies

16. Interviews residents or family members, as necessary, to obtain diet history

17. Assists in developing methods for determining quality and quantity of food served

18. Ensures that charted dietary progress notes are informative and descriptive of the services provided and of the resident’s response to the service

19. Ensures that menus are maintained and filed in accordance with established policies and procedures

20. Maintains an adequate liaison with families and residents as necessary

21. Visits residents periodically to evaluate the quality of meals served, likes and dislikes, etc.

22. Involves the resident/family in planning objectives and goals for the resident

23. Assists in planning regular and special diet menus as prescribed by the attending physician

24. Assists in developing diet plans for individual residents

25. Reviews therapeutic and regular diet plans and menus to assure they are in compliance with the physician’s orders

26. Reviews the dietary requirements of each resident admitted to the facility, as may be required, and assist the attending physician in planning for the resident’s prescribed diet plan

27. Ensures that residents are offered a nourishing snack at bedtime

28. Makes daily rounds to assure that dietary personnel are performing required duties and to assure that appropriate dietary procedures are being rendered to meet the needs of the facility

29. Attends mandatory meetings and in-services

30. Others duties as assigned by the Administrator

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, This company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.