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Service Director Jobs in Georgetown, IN (NOW HIRING)

Journey

Social Services Director

Louisville, KY · On-site

In the Social Service Director role, you will be responsible for overseeing the development, implementation, supervision and ongoing evaluation of the Social Services Department designed to meet and ...

Gallagher

Client Service Supervisor

Louisville, KY · On-site

Reporting to the Client Service Director, you'll play a key role in shaping the future of our branch by driving client satisfaction, retention, and operational success. How you'll make an impact In ...

UHS

ASST DIR - SOCIAL SERVICES

Jeffersonville, IN · On-site

The Associate Director d irects daily operations, strategic development, and clinical delivery for ... • Service Excellence mentality; • Knowledge of medical terminology; • CPI and CPR; • ...

UHS

ASST DIR - SOCIAL SERVICES

Jeffersonville, IN

The Associate Director d irects daily operations, strategic development, and clinical delivery for ... Service Excellence mentality; · Knowledge of medical terminology; · CPI and CPR; · Ability to ...

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Service Director information

See Georgetown, IN salary details

$27.6K

$92.8K

$157.7K

How much do service director jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service director in Georgetown, IN is $92,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $108,500.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

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Service Director jobs near you

Social Services Director

Louisville, KY

Journey CZ Care Team KY LLC
See more jobs at Journey CZ Care Team KY LLCexternal

Full-time

Medical, Life

Posted 15 days ago

Key responsibilities

  • Oversee the development, implementation, supervision, and ongoing evaluation of the Social Services Department.

  • Ensure the provision of medically related social services in accordance with State and Federal regulations, including completing and directing social assessments and contributing to care plans.

  • Manage preadmission services and facilitate residents' safe transition back into the community through discharge planning and arrangement of community-based services.

Job description

Welcome to Journey, where community is at the heart of everything we do. We believe that true success starts with strong local leadership, supported by a dedicated home office team. Our journey began with a vision to create opportunities that empower individuals to make a positive impact right in their own backyard. 

Our Vision 

Change the world, one heart at a time.   

Our Mission 

Our Mission is to consistently achieve exceptional quality outcomes by leading a world-class Care Team.  Our empowered and dedicated Care Team strives to exceed the expectations of our residents in every interaction.  Being a part of your journey is our privilege. 

Our Leaders: The Heartbeat of Journey 

Our local leaders are the driving force behind our success. They’re not just managers; they’re passionate advocates for their communities. They understand the needs and goals of the residents and families they serve. They’re your neighbors, your friends, and your partners in progress. Together, we work tirelessly to create meaningful change and lasting legacies. 

In the Social Service Director role, you will be responsible for overseeing the development, implementation, supervision and ongoing evaluation of the Social Services Department designed to meet and assist residents in attaining or maintaining their highest practicable well-being.

Responsibilities  

  • Identifying the need for medically related social services and ensuring that these services are provided in accordance with State and Federal regulations.
  • The Social Services Director will complete and/or direct/delegate the completion of the social services component of the comprehensive assessment.  The Social Services Director will also contribute to and/or direct/delegate contribution of social services goals and approaches to the care plan.
  • Directing the Social Services department includes overseeing preadmission services for inbound residents
  • The Social Services Director will facilitate residents’ safe transition back into the community through interdisciplinary discharge planning and arrangement of community-based services and follow-up care. 
  • The Social Services Director is responsible for overseeing the establishment of departmental QA procedures and modification of those procedures where appropriate. 

Required Qualifications  

All facilities must provide medically related social services to residents.  It is not required that a qualified social worker necessarily provide all of these services, except as required by State law. The regulations do not require a Social Worker when a facility has equal to or less than 120 beds. The Social Services Director must possess:   

  • A minimum of a bachelor’s degree in social work or another human services field to include, but not limited to, sociology, gerontology, special education, rehabilitation counseling, or psychology.
  • One year of supervised social work experience in a health care setting working directly with individuals.
  • License Social Worker License in required state.

What We Offer  

  • Competitive salary   
  • Opportunities for professional development and continuing education.  
  • A supportive and collaborative work environment.  
  • Quarterly raises  
  • United Healthcare Insurance  
  • Free Life Insurance   

If you are ready to embark on a rewarding career that truly makes a difference, we invite you to apply for the position at Journey Healthcare. Together, let’s change lives one heart at a time.