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Service Desk Operations Manager Jobs in Rochester, MN

Dayton Freight

Operations Supervisor

Stewartville, MN

$60K - $80K/yr

... As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Stewartville, MN

$60K - $80K/yr

In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ... This position requires the ability to perform a combination of administrative and operational ...

Dayton Freight

Operations Supervisor

Stewartville, MN · On-site

$60K - $80K/yr

... As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

CLD ROCHESTER MN LLC

Greeter

Rochester, MN · On-site

$16/hr

Front Desk receptionists will enjoy the excitement of a high quality, fast paced practice. We have ... Dental Operations Manager (DOM) Supervisor: Assistant Patient Support Team Manager (APSTM) Job ...

Central Farm Service

Operations - Grain

Hayfield, MN · On-site

$55K - $65K/yr

... service. Essential Duties & Responsibilities: Reasonable accommodations may be made to enable ... Perform other duties as requested by supervisor or management. Requirements Qualifications:

New

Central Farm Service Co

Operations - Grain

Hayfield, MN · On-site

$55K - $65K/yr

... service. Essential Duties & Responsibilities: Reasonable accommodations may be made to enable ... Perform other duties as requested by supervisor or management. Requirements Qualifications:

New

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Rochester, MN

Service Desk Operations Manager information

See Rochester, MN salary details

$37.1K

$96.1K

$159.6K

How much do service desk operations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for service desk operations manager in Rochester, MN is $96,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $114,400.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What does a service desk manager do?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.

What does a service operations manager do?

A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.

What makes a good service desk manager?

A good service desk manager possesses strong leadership, communication, and problem-solving skills to oversee support teams effectively. They should have a solid understanding of IT service management frameworks like ITIL, be able to handle escalations efficiently, and prioritize customer satisfaction while managing resources and performance metrics.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, implementing policies, and improving efficiency. The position's seniority can vary depending on the organization, but it generally holds significant responsibility within a company's hierarchy.
What job categories do people searching Service Desk Operations Manager jobs in Rochester, MN look for? The top searched job categories for Service Desk Operations Manager jobs in Rochester, MN are:
Service Desk Operations Manager jobs near you

Front Desk Supervisor - Residence Inn by Marriott

Kahler Hotels LLC

Rochester, MN

$19 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Overview

The Residence Inn Mayo Clinic Area, part of the renowned Kahler Hospitality Group, is located in the heart of Rochester, MN, offering guests a welcoming and comfortable stay with top-notch service. We pride ourselves on providing a warm and inviting atmosphere, ensuring each guest experiences exceptional hospitality.

Job Summary:We are seeking a dynamic and motivated Front Desk Supervisor to join our team. The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk primarily evenings and weekends, ensuring that all guest services are delivered with the highest level of professionalism and efficiency. This role requires a leader with strong organizational skills, excellent customer service abilities, and a passion for creating memorable guest experiences.

Responsibilities
  • Supervise and support front desk staff, ensuring they provide excellent service to all guests.
  • Manage the daily operations of the front desk, including check-in, check-out, and reservations.
  • Handle guest inquiries, complaints, and requests in a prompt and courteous manner.
  • Train, mentor, and coach front desk associates to maintain high standards of customer service.
  • Monitor and manage room inventory, ensuring maximum occupancy and revenue optimization.
  • Ensure compliance with hotel policies, procedures, and safety standards.
  • Assist with scheduling, payroll, and other administrative duties as needed.
  • Collaborate with other departments to ensure a seamless guest experience.
Qualifications
  • Previous experience in a supervisory role within a hotel or similar environment.
  • Strong leadership and communication skills.
  • Excellent customer service and problem-solving abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficient in hotel management software (PMS) and Microsoft Office Suite.
  • Flexibility to work various shifts, including weekends and holidays.
  • High school diploma or equivalent required; a degree in Hospitality Management or related field is preferred.

Compensation Range:

The compensation for this position is $19.00/hour to $20.00/hour based on qualifications and experience.

What we offer:

  • Competitive starting wages
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants 
Employment Type: FULL_TIME

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