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Service Desk Operations Manager Jobs in Rochester, MN

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Service Desk Operations Manager information

See Rochester, MN salary details

$37.1K

$96.1K

$159.6K

How much do service desk operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service desk operations manager in Rochester, MN is $96,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $114,400.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Rochester, MN?

For Service Desk Operations Manager jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Rochester, MN look for?

The top searched job categories for Service Desk Operations Manager jobs in Rochester, MN are:

Service Desk Operations Manager jobs near you

Assistant Front Office Manager - Kahler Grand Hotel

Kahler Hotels LLC

Rochester, MN

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Overview

The Kahler Grand Hotel, a historic and iconic property in the heart of Rochester, MN, is dedicated to providing exceptional guest experiences. As part of the Kahler Hospitality Group, we pride ourselves on fostering a culture of hospitality, collaboration, and excellence.

Position Summary:We are seeking a dynamic and detail-oriented Assistant Front Office Manager to join our team. This role supports the Front Office Manager in overseeing daily front desk operations during the second shift 3p-11p, ensuring seamless guest services, and leading a team of hospitality professionals. If you thrive in a fast-paced environment and are passionate about delivering unparalleled guest experiences, we want to hear from you!

Responsibilities
  • Assist in managing front office operations, including check-in, check-out, reservations, and guest inquiries.
  • Supervise and mentor front desk staff, ensuring team performance aligns with company standards.
  • Address and resolve guest concerns promptly and professionally to maintain high satisfaction levels.
  • Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
  • Monitor and maintain compliance with hotel policies, procedures, and brand standards.
  • Prepare schedules and assist with payroll submissions for front office team members.
  • Analyze guest feedback and implement improvements to enhance service quality.
Qualifications
  • Prior experience in a supervisory role in hospitality or a related field.
  • Strong leadership and interpersonal skills with the ability to motivate a team.
  • Exceptional problem-solving abilities and a commitment to guest satisfaction.
  • Proficiency in hotel management systems and Microsoft Office Suite.
  • Availability to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

    • Competitive starting wages
    • Health, Dental, Vision and other benefits available after 60 days
    • DailyPay
    • 401k
    • Paid Training
    • Paid PTO
    • Referral program
    • Discounts at all Kinseth Hotel Corporation hotels and restaurants 

Compensation Range:

$55,000 - $60,000 annually based on qualifications

Employment Type: FULL_TIME

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