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Service Desk Operations Manager Jobs in Rochester, MN

InfraServices

Operations Manager

Wanamingo, MN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and ... The Operations Manager is responsible for overseeing the day-to-day field operations supporting ...

InfraServices

Operations Manager

Wanamingo, MN

At InfraServices, we're more than a services provider -- we're innovators, problem-solvers, and ... The Operations Manager is responsible for overseeing the day-to-day field operations supporting ...

GDIT

Coalition Support Service Desk Technician

Rochester, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: System Administration ... Provides polite, professional, and responsive customer service. * Provides daily face to face ...

BioLabs

Lab Operations Manager

Rochester, MN · On-site

The Lab Operations Manager will play a key role in ensuring the smooth operation of our shared ... Customer service focused, with an excellent work ethic and an optimistic attitude. * Detail ...

BioLabs

Lab Operations Manager

Rochester, MN

The Lab Operations Manager will play a key role in ensuring the smooth operation of our shared ... Customer service focused, with an excellent work ethic and an optimistic attitude. * Detail ...

Rochester Ice Center

Rink Guard

Rochester, MN · On-site

$16 - $19/hr

This role is essential in providing excellent customer service, managing front desk operations, and ensuring a smooth and enjoyable experience for all patrons. Key Responsibilities: * Greet and ...

Via

Safety Operations Manager

Rochester, MN · On-site

$75K - $85K/yr

  • Medical

  • Retirement

  • PTO

Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits ... operations management, or field supervision, preferably in fixed route and paratransit settings.

Via

Safety Operations Manager

Rochester, MN · On-site

$75K - $85K/yr

  • Medical

  • Retirement

  • PTO

Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits ... operations management, or field supervision, preferably in fixed route and paratransit settings.

BioLabs

Lab Operations Manager

Rochester, MN · On-site

$85K - $105K/yr

The Lab Operations Manager will play a key role in ensuring the smooth operation of our shared ... Customer service focused, with an excellent work ethic and an optimistic attitude. * Detail ...

BioLabs

Lab Operations Manager

Rochester, MN · On-site

The Lab Operations Manager will play a key role in ensuring the smooth operation of our shared ... Customer service focused, with an excellent work ethic and an optimistic attitude. * Detail ...

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Showing results 21-40

All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Rochester, MN

Service Desk Operations Manager information

See Rochester, MN salary details

$37.1K

$96.1K

$159.6K

How much do service desk operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service desk operations manager in Rochester, MN is $96,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $114,400.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Rochester, MN?

For Service Desk Operations Manager jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Rochester, MN look for?

The top searched job categories for Service Desk Operations Manager jobs in Rochester, MN are:

Service Desk Operations Manager jobs near you

Operations Manager

InfraServices

Wanamingo, MN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions.
 
At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity.
 
Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives.  

Job Summary: The Operations Manager is responsible for overseeing the day-to-day field operations supporting wireless telecommunications projects, including the productivity, safety, quality, and development of field crews. This position ensures operations are executed efficiently and in accordance with project requirements, safety standards, customer expectations, and Company objectives.
 
Essential Duties and Responsibilities:  
   Oversee day-to-day field operations to ensure projects are completed safely, efficiently, on schedule, and in accordance with project requirements and quality standards
   Coordinate work assignments, schedules, and resources to support project priorities and operational commitments
   Monitor productivity, quality, safety, attendance, and other operational metrics and take appropriate action to address issues and improve performance
   Monitor operational costs and resource utilization and take appropriate action to support productivity and budget objectives
   Promote and maintain a safety-first culture and ensure compliance with Company, customer, and applicable safety requirements
   Conduct regular job site visits to assess progress, identify issues, and reinforce safety, quality, and performance expectations
   Ensure field work is performed in accordance with approved plans, specifications, scope of work, customer requirements, and industry standards
   Identify and resolve operational issues, project delays, resource constraints, and field concerns, escalating significant matters appropriately 
   Coordinate with Project Managers, Field Construction Managers, customers, subcontractors, and internal teams to support successful project execution; establish and maintain effective working relationships to support successful project execution and customer satisfaction
   Ensure employees have the resources, tools, equipment, materials, and information needed to perform their work effectively
   Recruit, train, coach, and develop employees to support operational needs and improve performance
   Design, develop, and deliver technical training for field employees, as required, and evaluate employee competency and readiness for field deployment
   Monitor the condition and operational readiness of field vehicles, equipment, tools, and other assets and communicate maintenance or replacement needs
   Support operational planning, workforce planning, and continuous improvement initiatives to improve productivity, quality, and efficiency
   Other duties as assigned
 
Supervisory Job Duties: 
   Carries out supervisory duties in accordance with the Company's objectives, policies, and applicable laws.  Responsibilities may include, but are not limited to, planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with Human Resources to resolve escalated employee matters.  
 
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
 
Education: 
   Bachelor's degree in a relevant field from an accredited four-year college or university, or an equivalent combination of education and industry-related experience
 
Experience: 
   Seven years of progressive experience in wireless telecommunications construction 
   Three years of leadership experience, including direct supervision of field employees 
   Strong understanding of wireless telecommunications construction, project workflows, scheduling, and field operations
   Experience coordinating teams, resources, schedules, and project priorities
   Experience monitoring operational performance, productivity, quality, and resource utilization
   Proven safety track record and working knowledge of OSHA and applicable telecommunications industry safety standards
   Experience coordinating subcontractors and monitoring subcontractor performance in a field operations environment
   OSHA 30 Construction Training Card
   First Aid and CPR Certification
   Other relevant certifications may be required as per the scope of work being performed (i.e. NWSA Certification, Hazcom Certification, Blood Born Pathogen Certification, RF Safety Certification etc.)
 
Technical Skills: 
   Computer and Microsoft Office proficiency
   Ability to quickly learn and navigate customer portals, project management platforms, and other telecommunications industry software
   Ability to read and interpret construction plans, drawings, specifications, and project documentation
   Experience using construction management software, resource planning tools, or other operational systems 
   Knowledge of wireless telecommunications equipment, construction methods, tools, and field practices
 
Soft Skills:
   Demonstrated commitment to safety and the ability to consistently promote and reinforce a safety-first culture
   Strong leadership skills with the ability to establish expectations, drive accountability, and motivate employees
   Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
   Strong analytical and problem-solving skills with the ability to make sound, timely decisions
   Clear and confident verbal and written communication abilities
   Ability to build effective working relationships with employees, project teams, customers, subcontractors, and other stakeholders
   Demonstrated commitment to quality, customer satisfaction, and continuous improvement
   Ability to coach, develop, and provide constructive feedback to employees
   Ability to work well under pressure in a fast-paced, deadline-driven environment
 
Physical Requirements: 
   Must be able to pass pre-employment screening that includes background and drug testing
   Must have a valid driver's license and a driving record that meets Company requirements
   Ability to sit and work at a computer workstation for extended periods (6-8 hours per day)
   Ability to walk, stand, climb, and navigate construction sites, including uneven terrain and elevated working areas 
   Ability to lift, carry, push, and pull up to 50 pounds as required to perform field-related responsibilities  
   Ability to stoop, kneel, crouch, crawl, reach, and grasp materials and tools with both hands as required
   Must be comfortable working at heights, and have the ability to climb stairs or ladders to access rooftops, water tanks, and other at-heights structures if required
   Must be able to wear appropriate personal protective equipment (PPE), including hard hat, safety vest, safety glasses, gloves, and steel-toed boots when required
   May be required to work irregular or extended hours, including evenings and weekends, depending on business needs
   Ability to travel up to 30% of the time, including occasional short-notice travel. Travel may be local or national, depending on business needs. 

Employee Benefits:

At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer.

Medical, Dental, & Vision Benefits: We've got your health covered.
Short- & Long-Term Disability Benefits: Protection when you need it most.
Company Paid Basic Life Insurance: Additional voluntary benefits are available.
Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
Wellness Program: Resources and programs designed to support your overall health and well-being.
401(K) with Company match: Building your financial future with us.
Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance.
Paid Parental & Paid Maternity Leave: Supporting your family is our priority.
Military Differential Pay: Income protection for employees serving in the military.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses.
Legal Assistance: Affordable legal support for employees.

Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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