ZipRecruiter

Log In

1

Service Desk Manager Jobs in Ohio (NOW HIRING)

Holiday Inn

Hotel Front Desk Manager

Independence, OH

$45K - $50K/yr

We are seeking an experience Front Desk Manager for the Holiday Inn Independence. JOB SUMMARY ... Maintains a high quality of service to guests through management of the functional areas of ...

Dreamscape Hospitality

Front Desk Manager

Columbus, OH · On-site

$16 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Essential Responsibilities and Duties: - Supervise and coordinate front desk staff to deliver exceptional customer service - Manage guest check-in and check-out processes efficiently and accurately ...

Brooksource

Service Desk Analyst

Dublin, OH · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... Manage and prioritize incoming tickets and requests * Escalate complex issues appropriately to ...

Dreamscape Hosptality

Front Desk Manager

Columbus, OH · On-site

$16 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Essential Responsibilities and Duties: - Supervise and coordinate front desk staff to deliver exceptional customer service - Manage guest check-in and check-out processes efficiently and accurately ...

Dreamscape Hospitality

Front Desk Manager

Columbus, OH · On-site

$16 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Essential Responsibilities and Duties: - Supervise and coordinate front desk staff to deliver exceptional customer service - Manage guest check-in and check-out processes efficiently and accurately ...

Dreamscape Hospitality

Front Desk Manager

Columbus, OH · On-site

$16 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Essential Responsibilities and Duties: - Supervise and coordinate front desk staff to deliver exceptional customer service - Manage guest check-in and check-out processes efficiently and accurately ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

  • Medical

  • Retirement

InverseTech is a managed services provider that keeps technology running for growing businesses ... The Role As our Help Desk Manager, you'll own the front line of the InverseTech client experience.

Xavier University

Service Desk Technician I

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Technician works within the Information Technologies division to provide consistent, quality Tier I/II technical support to the Xavier campus community. This includes responding ...

Xavier University

Service Desk Technician I

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Technician works within the Information Technologies division to provide consistent, quality Tier I/II technical support to the Xavier campus community. This includes responding ...

JConnect Infotech

Service Desk Support (Assistive)

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring ... management, and collaboration with technical teams, while emphasizing strong communication and ...

AtNetPlus

Service Desk Analyst

Stow, OH · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24/7 ... The Service Desk Analyst will be responsible for providing technical assistance and support related ...

AtNetPlus

Service Desk Analyst

Stow, OH · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24/7 ... The Service Desk Analyst will be responsible for providing technical assistance and support related ...

AtNetPlus

Service Desk Analyst

Stow, OH · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24/7 ... The Service Desk Analyst will be responsible for providing technical assistance and support related ...

ComResource

Service Desk Technician

Columbus, OH

ComResource is looking for a Service Desk Technician. Responsibilities: * Handle first-level ... Monitor remote monitoring and management system alerts and notifications and respond accordingly ...

CNCSINFOTECH LLC

Service Desk 3

Columbus, OH · On-site

Our teams are highly trained in best practices of web and application developments and are managed ... Service Desk 3 (SD3) Location: Columbus, OH Duration: 4 Months Mode of Interview : Interviews will ...

previous page

Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Ohio

Service Desk Manager information

See Ohio salary details

$34.7K

$89.9K

$149.3K

How much do service desk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service desk manager in Ohio is $89,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Ohio? The most popular types of Service Desk jobs in Ohio are:
What are popular job titles related to Service Desk Manager jobs in Ohio? For Service Desk Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Ohio look for? The top searched job categories for Service Desk Manager jobs in Ohio are:
What cities in Ohio are hiring for Service Desk Manager jobs? Cities in Ohio with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,858 per year, or $43.2 per hour.

Hotel Front Desk Manager

Holiday Inn

Independence, OH

$45K - $50K/yr

Full-time

Posted 26 days ago

Holiday Inn rating

5.1

Company rating: 5.1 out of 10

Based on 173 frontline employees who took The Breakroom Quiz

85th of 108 rated hotels

Job description

JOB DESCRIPTION

We are seeking an experience Front Desk Manager for the Holiday Inn Independence.


JOB SUMMARY: Maintains a high quality of service to guests through management of the functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, and Guest Accounting.


ESSENTIAL FUNCTIONS:

  • Maintains standards of guest services quality as established by systems operation and management
  • Achieves budgeted revenues and expenses and maximizes profitability related to the Guest Services Department
  • Contributes to the profitability and perception of guest satisfaction of other hotel departments
  • Develops short-term and long-term financial operational plans for the Guest Services Department which relate to the overall objectives of the hotel
  • Participates in the preparation of the annual hotel budget
  • prepares weekly forecast for department managers
  • Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image
  • Manages in compliance with established company policies and procedures as well as Local, State, and Federal laws and regulations
  • Manages the Reservation function to maintain the highest possible room occupancy and average daily room rate through suggestive selling
  • Participates in the guest registration area each day during peak activity
  • Maintains procedures for credit control and handling of financial transactions
  • Maintains procedures for security of monies, guest security and emergency procedures
  • Reviews departmental-related guest complaints and ensures corrective action is taken
  • Ensures prompt payment of travel agent commissions on a daily/weekly basis
  • Maintains departmental communications through the effective use of staff meetings, log books and bulletin boards
  • Interviews, selects, and trains all Front Office staff, including an on-going program for orientation and development of each employee
  • Establishes and maintains an appropriate level of community involvement
  • Performs other related and unrelated tasks as assigned by management


Essential Skills: Requires familiarity with applicable franchise front desk standards and procedures. Previous IHG Opera experience required. Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Telephone Services, Guest Accounting/Night Audit. Must possess management/supervisory knowledge, skills, and ability. Must possess excellent public relations skills and ability to handle/resolve guest complaints. Requires management/supervisory skills as well as skill handling guest relations.


Educational/Vocational Preparation::

Associate's degree in Hotel/Restaurant management or business preferred; however, ability gained through 2+ years previous front office experience/on-the-job training may substitute for degree. Previous management experience is required.


Benefits available after 90-days.


REQUIREMENTS
  • Previous hotel front desk management experience
  • Must have excellent time management and organizational skills
  • IHG Opera experience required

ABOUT THE COMPANY

Holiday Inn Independence

6001 Rockside Road

Independence, OH 44131

What Holiday Inn employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Holiday Inn logo

About Holiday Inn

Sourced by ZipRecruiter

Holiday Inn is a renowned hotel brand that operates worldwide and is part of the InterContinental Hotels Group (IHG). It was founded in 1952 and has since become one of the most recognizable names in the hospitality industry. Holiday Inn hotels are known for their comfortable accommodations and excellent customer service. They cater to both leisure and business travelers, offering a range of amenities and services to meet their needs. Holiday Inn hotels typically feature well-appointed rooms, on-site restaurants, meeting and event spaces, fitness centers, and sometimes swimming pools. The brand has different variations to cater to various segments of the market. For example, Holiday Inn Express is a more budget-friendly option, offering limited services but still providing a comfortable stay. On the other hand, Holiday Inn Resort properties are situated in popular vacation destinations and offer additional amenities such as pools, beach access, and family-friendly activities. Holiday Inn has a loyalty program called IHG Rewards Club, which allows guests to earn points for their stays and redeem them for various rewards, including free nights at Holiday Inn and other IHG properties. The brand's commitment to quality and consistency has earned it a strong reputation over the years. Holiday Inn hotels are located in numerous countries, making it a popular choice for travelers seeking reliable accommodations around the world. In recent years, Holiday Inn has also embraced sustainability initiatives, implementing energy-saving practices and environmentally friendly measures to reduce its carbon footprint.

Industry

Traveler accommodation and public relations agencies

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Social media

FacebookTwitter

View All Holiday Inn Jobs