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Service Desk Manager Jobs in Ohio (NOW HIRING)

ASMGi

Service Desk Technician

Cleveland, OH

$31K - $52K/yr

Service Desk Technician Would you like to join us in a growing, thriving tech company with the ... Assisting with installation, configuration and management of customer equipment in our Network ...

Mbandw

Service Desk Technician

Cleveland, OH · On-site

Receives direction and training from Infrastructure Manager and service assignments from the Service Desk Coordinator. * Responsible for end user PCs and CISCO phones maintenance and support ...

Paul Mitchell

Service Desk Coordinator

Twinsburg, OH

$15.25 - $19.75/hr

Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...

Paul Mitchell

Service Desk Coordinator

Columbus, OH · On-site

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

About InverseTech InverseTech is a managed services provider that keeps technology running for ... The Role As our Help Desk Manager, you'll own the front line of the InverseTech client experience.

Ingenovishealth

Service Desk Specialist

Cincinnati, OH · On-site

In addition, the Service Desk Specialist I will be responsible for helping to manage the current inventory of hardware and software and the imaging of laptops and their distribution to employees in ...

New

JConnect Infotech

Service Desk Support

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... management, and collaboration with technical teams, while emphasizing strong communication and ...

Holiday Inn

Hotel Front Desk Manager

Independence, OH · On-site

$16.75 - $21.50/hr

DESCRIPTION We are seeking an experience Front Desk Manager for the Holiday Inn Independence. JOB ... Maintains a high quality of service to guests through management of the functional areas of ...

Holiday Inn

Hotel Front Desk Manager

Independence, OH · On-site

$45K - $50K/yr

DESCRIPTION We are seeking an experience Front Desk Manager for the Holiday Inn Independence. JOB ... Maintains a high quality of service to guests through management of the functional areas of ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Ohio

Service Desk Manager information

See Ohio salary details

$34.7K

$89.9K

$149.3K

How much do service desk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service desk manager in Ohio is $89,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the most commonly searched types of Service Desk jobs in Ohio?

The most popular types of Service Desk jobs in Ohio are:

What are popular job titles related to Service Desk Manager jobs in Ohio?

For Service Desk Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Ohio look for?

The top searched job categories for Service Desk Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Desk Manager jobs?

Cities in Ohio with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,858 per year, or $43.2 per hour.

Service Desk Technician

ASMGi

Cleveland, OH

$31K - $52K/yr

Full-time

Re-posted 21 days ago

Job description

Service Desk Technician
Would you like to join us in a growing, thriving tech company with the highest levels of integrity, where we do great things for our clients every day? If this sounds like something you’d like to be part of, apply now for the Service Desk Technician position with ASMGi!
The Service Desk Technician position requires a patient and stable work style and consistency in dealing with repetitive routine. The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance.
The job requires close attention to the details of work, handling then with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team.
Key Responsibilities:
  • Providing Service Desk Level 1 support including receiving and logging support calls, resolving customer support issues, and tracking support incidents.
  • Routine maintenance of Windows-based networks, including performing backup tape rotation and logging and responding to system monitors.
  • Assisting with installation, configuration and management of customer equipment in our Network Operations Center.
  • Participating in after-hours “on call” rotation.
Key Requirements:
  • Associate’s degree in a technical field or equivalent relevant experience.
  • 2+ years hands-on experience and demonstrated understanding of Microsoft technologies including Active Directory and Windows 10 and 7, O365 and Azure.
  • Demonstrated experience with Internet and networking technologies (LAN / WAN)
  • Experience working in a fast-paced team-based environment.
  • Unwavering commitment to service excellence and outstanding verbal and written communication skills.
This is an exciting opportunity for a talented, service-oriented technology professional. Compensation for this role is $31,200 - $52,000 commensurate with experience and includes a competitive benefits package. If you can see yourself in this position and in ASMGi’s dynamic work environment, please apply today! Learn more at asmgi.com!

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