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Service Designer Jobs (NOW HIRING)

BNY

Lead Service Designer

Manhattan, NY

$102K/yr

This Lead Service Designer will help lead the optimization of our servicing process. To be successful in this role, we're seeking the following: * User-Centered Design - Lead with a user-first ...

Humana

Principal Service Designer

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Principal Service Designer, you will lead complex, cross-functional design initiatives that span the entire service ecosystem. You'll work across insurance, digital, operations, clinical, and ...

Delta Dental

Customer Experience Service Designer

Camp Hill, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Experience Service Designer This job will be a mid-level key contributor in the Experiences Center of Excellence (COE) that supports the implementation of the Customer Experience (CX) vision ...

BNY

Vice President, Service Designer

Manhattan, NY · On-site

$93K/yr

VP, Service Designer: At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

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Service Designer information

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$14

$23

$43

How much do service designer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service designer in the United States is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is a service designer?

A service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues. Service design is similar to product or industrial design in manufacturing or user experience (UX) in the software industry. However, the focal point is customer service experiences — both online and in-person. As a service designer, your job duties include observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

How does a service designer typically collaborate with other departments during a project?

Service Designers work closely with cross-functional teams, including product managers, UX/UI designers, developers, and business analysts, to ensure that service solutions are user-centered and feasible. Throughout a project, they facilitate workshops, gather user insights, and co-create service blueprints with stakeholders from various departments. Effective collaboration is essential, as Service Designers often act as a bridge between user needs and organizational goals, ensuring that the end-to-end service experience aligns with business objectives and technical constraints.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user-centered design, journey mapping, and problem-solving, typically supported by a degree in design, human-computer interaction, or a related field. Proficiency with tools like Sketch, Figma, Miro, and experience with prototyping and research methodologies are highly valued. Strong collaboration, communication, and facilitation skills distinguish top performers in this role. These abilities are crucial for creating seamless, impactful service experiences that effectively address user and business needs.

What is the difference between Service Designer vs UX Designer?

AspectService DesignerUX Designer
Required CredentialsTypically a degree in design, service design, or related fields; certifications in service design methodsDegree in UX/UI design, human-computer interaction, or related fields; certifications in UX tools and methodologies
Work EnvironmentCollaborates across departments like marketing, operations, and IT to design end-to-end servicesFocuses on digital interfaces, websites, and apps, working closely with developers and product teams
Employer & Industry UsageUsed in service-oriented industries like healthcare, finance, and governmentCommon in tech, software, and digital product companies

While both roles focus on improving user experiences, Service Designers take a holistic approach to designing entire service ecosystems, whereas UX Designers concentrate on optimizing digital interfaces. Understanding these differences helps organizations assign the right talent for their specific needs.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. They often work in cross-functional teams, utilizing tools like customer journey mapping and service blueprinting, and may require skills in design thinking and user research. The role is expected to grow as digital transformation continues across industries.

How much do service designers make?

Service designers typically earn a median annual salary of around $70,000 to $100,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in larger organizations or tech-focused environments.

What does a service designer do?

A service designer develops and improves services by analyzing user needs, designing customer experiences, and creating efficient service delivery processes. They use tools like customer journey maps and often collaborate with cross-functional teams to ensure seamless service experiences. Strong problem-solving, communication skills, and knowledge of design methods are essential in this role.

What qualifications do you need to be a service designer?

To become a service designer, a bachelor's degree in fields such as design, human-centered design, business, or related areas is typically required. Strong skills in user research, process mapping, and design tools like Adobe Creative Suite or Figma are important, along with experience in customer experience or service design projects. Certifications in service design or user experience can enhance job prospects.
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Service Designer jobs near you
Infographic showing various Service Designer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,320 per year, or $23.7 per hour.

Lead Service Designer

BNY

Manhattan, NY

$102K/yr

Full-time

Re-posted 17 days ago

Job description

We're seeking a future team member for the role of Lead Service Designer to join our Global Payments & Trade team. This role is located in New York, NY.
 
In this role, you'll make an impact in the following ways:
 We are seeking a Lead Service Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences. This Lead Service Designer will help lead the optimization of our servicing process. 
To be successful in this role, we're seeking the following: 
  • User-Centered Design - Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users.
 
  • Journey Mapping - Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage.
 
  • Cross-Functional Collaboration - Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
 
  • Proficiency in Design Tools - Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications.
  • Design System Knowledge - Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams. 
 
  • Complex Systems Knowledge - Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction. 
 
  • Effective Communication and Storytelling - Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm.
 
  • Mentorship and Leadership - Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $253,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team. 

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

 Here's a few of our recent awards:

  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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