ZipRecruiter

Log In

1

Service Delivery Program Manager Jobs (NOW HIRING)

Transdev

Service Delivery Manager

Lombard, IL · On-site

$84K - $105K/yr

The Service Delivery Manager is responsible for overseeing the delivery of high-quality IT services across the organization. This includes implementing and enforcing ITIL best practices, leading the ...

MetTel

Program Manager

New York, NY

$100K/yr

POD Leadership & Service Delivery Governance * Serve as the operational leader for assigned POD(s ... PMP or similar program management certification a plus. *The salary range reflected is a good faith ...

WheelHouse IT

Service Delivery Manager

Fort Lauderdale, FL · On-site

$65K - $90K/yr

WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager ... its services, programs, and activities. To request reasonable accommodation, contact ect ...

9th Way Insignia

Program Manager

Washington, DC · On-site

... Program Manager to join and lead this team. Professional Level Information: A Level 4 Manager at ... Provide oversight of the service delivery teams and ensure that they fulfill all the contractual ...

Validation & Engineering Group, Inc

PR

Validation & Engineering Group, Inc. (V&EG) a Pinnaql company is a leading services supplier who ... Prepare and deliver program dashboards, KPIs, executive summaries, and status reports * Maintain ...

NATIONAL YOUTH ADVOCATE PROGRAM

Program Manager

Chicago, IL · On-site

$85K - $90K/yr

... service delivery and compliance to a particular program's contractual guidelines. Scheduled Hours: Primarily M-F 9-5. However, this is the lead position of the program that is 24/7 so must be willing ...

Michaels Energy

Program Manager

Minneapolis, MN · On-site

$110K - $125K/yr

This passion, combined with our core values of proactive and responsive service, intuitive analysis ... The Program Manager oversees all aspects of program delivery, including leading a cross-functional ...

next page

Showing results 1-20

People also search for

All JobsService Delivery Program JobsService Delivery Program Manager Jobs

Service Delivery Program Manager information

See salary details

$29K

$93.9K

$160.5K

How much do service delivery program manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for service delivery program manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

What cities are hiring for Service Delivery Program Manager jobs? Cities with the most Service Delivery Program Manager job openings:
What states have the most Service Delivery Program Manager jobs? States with the most job openings for Service Delivery Program Manager jobs include:
Service Delivery Program Manager jobs near you

Service Delivery Manager

Fortuna Cysec Inc

Atlanta, GA • On-site

Full-time

Posted 11 days ago

Job description

Description:

Company Overview

Fortuna CySec is a global cybersecurity company dedicated to empowering organizations to thrive in a threat-laden digital world. Our cutting-edge cybersecurity platform “thefense”, industry-leading Managed Detection and Response (MDR) services, and tailored Managed Services deliver proactive protection and operational resilience. At Fortuna CySec, we combine advanced threat intelligence, AI-driven analytics, and expert-led services to safeguard our clients’ digital assets and drive strategic business outcomes. Join us to shape the future of cybersecurity with innovation and excellence.


Fortuna CySec is seeking a strategic and client-centric Service Delivery Manager, inspired by the client-focused excellence of professional services firms. In this high-impact role, you will serve as a trusted advisor to clients, driving adoption, value realization, and strategic alignment of Fortuna CySec’s cybersecurity platform “thefense”, MDR, and Managed Services.


The ideal candidate has 10+ years of experience managing IT infrastructure in a multi-client environment, with deep expertise in VMware, server management, security, and compliance frameworks. This role also involves managing a team of field service engineers, serving as a technical escalation point, and ensuring high levels of customer satisfaction and service quality.


Key Responsibilities

  • Own the end-to-end service delivery lifecycle for IT infrastructure and cybersecurity services.
  • Ensure MDR services meet SLAs, KPIs, and contractual obligations.
  • Lead onboarding, transition planning, and steady-state service management.
  • Conduct client QBRs and operational performance meetings.
  • Present service health reports and security posture updates.
  • Lead and mentor field service engineers.
  • Act as technical escalation point for complex infrastructure and security issues.
  • Oversee deployment and configuration of thefense unified platform and security stack.
  • Support compliance frameworks including HIPAA, SOC 2, NIST CSF, FERPA, and PCI-DSS.



Requirements:
  • 10+ years of experience delivering and managing IT infrastructure and security services.
  • Experience in MSP, MSSP, or MDR environments preferred.
  • Experience in VMware vSphere / ESXi / vCenter.
  • Experience working with Firewalls & Switches
  • Experience with Windows & Linux servers, networking fundamentals, and endpoint security.
  • Knowledge of backup, disaster recovery, monitoring, and patch management tools.
  • Working knowledge of HIPAA, SOC 2, ISO 27001, and NIST CSF frameworks.
  • Experience with ITSM tools such as ConnectWise or ServiceNow.
  • Strong leadership, communication, and client management skills.
  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).


Preferred Certifications:

  • CompTIA Security+
  • CISSP or CISM
  • VMware Certified Professional (VCP)
  • Microsoft Certifications (MCSA, MCSE, or equivalent)
  • ITIL Foundation or higher

Key Success Metrics:

  • SLA adherence across client portfolio
  • Client satisfaction and retention rates
  • Incident resolution time improvements
  • Security posture enhancements
  • Successful audit and compliance support outcomes
  • Team performance and operational efficiency


Fortuna Cysec is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


Apply