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Service Delivery Program Manager Jobs in Bluffton, IN

Riverside Mfg LLC

PROGRAM MANAGER

Fort Wayne, IN · On-site

... delivery, quality conformance, and customer satisfaction from initial quote through program ... Manage customer expectations and resolve issues before they escalate. * Participate in customer ...

Riverside Mfg LLC

PROGRAM MANAGER

Fort Wayne, IN · On-site

... delivery, quality conformance, and customer satisfaction from initial quote through program ... Manage customer expectations and resolve issues before they escalate. * Participate in customer ...

Pro Mach, Inc.

Program Manager

Huntington, IN · On-site

Shuttleworth is seeking a Program Manager to join our team. In this role, you will manage a ... Manage a portfolio of Shuttleworth's larger and more complex projects, delivering on time, on ...

Promachbuilt

Program Manager

Huntington, IN

Shuttleworth is seeking a Program Manager to join our team. In this role, you will manage a ... Manage a portfolio of Shuttleworth's larger and more complex projects, delivering on time, on ...

Pro Mach, Inc.

Program Manager

Huntington, IN · On-site

## Program ManagerApplyremote type: Onsitelocations: Huntington, IN, USAtime type: Full timeposted on ... Manage a portfolio of Shuttleworth's larger and more complex projects, delivering on time, on ...

AID of Indiana

Program Manager

Fort Wayne, IN · On-site

Reports to Program Director Oversee & Supervises House Managers in assigned Houses On going ... Completion of required documentation; preparing the service location for the CM walk thru, etc.

USfalcon

Program Manager, Senior

Fort Wayne, IN · On-site

$106K - $106K/yr

Possess knowledge of systems acquisition and program management, combined with administrative ... service, we want to meet you. We deliver core capabilities in Aviation, Space, Information ...

New

BAE Systems

Program Mgr I

Fort Wayne, IN · On-site

... deliver a full range of products and services spanning air, land, maritime, space, and cyber ... in program management or a manufacturing-related discipline * Experience in the avionics ...

BAE Systems

Subcontract Program Mgr I

Fort Wayne, IN · On-site

$131K/yr

... service members are delivered with precision and excellence. We are looking for a Supply Chain ... As a Supply Chain Program Manager , you will: * Lead Strategic Execution: Oversee all aspects of ...

BAE Systems

Mgr II- Program Eng

Fort Wayne, IN · On-site

$116K/yr

Partner with the Program Manager and Chief Engineer to translate customer needs into executable ... deliver a full range of products and services spanning air, land, maritime, space, and cyber ...

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Bluffton, IN

Service Delivery Program Manager information

See Bluffton, IN salary details

$26.4K

$85.4K

$146K

How much do service delivery program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for service delivery program manager in Bluffton, IN is $85,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $116,400.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Bluffton, IN are hiring for Service Delivery Program Manager jobs?

Cities near Bluffton, IN with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you
Infographic showing various Service Delivery Program Manager job openings in Bluffton, IN as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $85,438 per year, or $41.1 per hour.

PROGRAM MANAGER

Fort Wayne, IN • On-site

Riverside Mfg LLC
201 - 500 employees
Learn more about Riverside Mfg LLCexternal

Full-time

Re-posted 29 days ago

Job description

POSITION SUMMARY

The Program Manager (PM) serves as the single point of accountability for assigned product lines and customer contracts at Riverside Manufacturing. The PM owns the customer relationship and is responsible for coordinating across Engineering, Manufacturing, and Sales to ensure on-time delivery, quality conformance, and customer satisfaction from initial quote through program completion.


KEY RESPONSIBILITIES

Customer Relationship Management

  • Serve as the primary point of contact for assigned customers throughout the program lifecycle.
  • Communicate program status, schedule updates, risks, and corrective actions proactively.
  • Manage customer expectations and resolve issues before they escalate.
  • Participate in customer visits, program reviews, and business development meetings.


Engineering Coordination

  • Translate customer requirements into actionable engineering deliverables.
  • Drive timely resolution of design changes, ECOs, PCNs, and technical queries.
  • Ensure design-for-manufacturability considerations are captured early in the program.
  • Track and communicate engineering milestones and risks to stakeholders.


Manufacturing Execution

  • Collaborate with Production to ensure schedules align with customer commitments.
  • Monitor production milestones, flag capacity constraints, and escalate as needed.
  • Partner with Quality on non-conformances, corrective actions, and customer returns.
  • Support make/buy decisions and supplier qualification activities.


Sales & Business Development

  • Coordinate with Sales on quoting, pricing strategy, and proposal development.
  • Identify and communicate new business opportunities within existing accounts.
  • Support contract review, terms negotiation, and order entry activities.
  • Maintain awareness of competitive landscape and customer roadmap.


Program Control

  • Maintain program schedules, budgets, and action item logs.
  • Conduct regular cross-functional program reviews and publish meeting minutes.
  • Manage risks and maintain a program risk register with mitigation plans.
  • Ensure compliance with customer flowdowns, export control, and contractual obligations.


QUALIFICATIONS

Required

  • Bachelor’s degree in Engineering, Business, Manufacturing, or related field.
  • 3–5 years of experience in program or project management in a manufacturing environment.
  • Demonstrated ability to manage multiple programs simultaneously in a fast-paced environment.
  • Strong written and verbal communication skills with customer-facing experience.
  • Proficiency with ERP systems and Microsoft Office Suite.


Preferred

  • Experience in defense, aerospace, or regulated manufacturing (ITAR, DFARS, AS9100, IATF 16949).
  • PMP, CAPM, or equivalent project management certification.
  • Familiarity with lean manufacturing, APQP, or NPI processes.
  • Experience reading and interpreting engineering drawings and specifications.

WORK ENVIRONMENT

This position operates in both office and manufacturing floor environments. The Program Manager is expected to be present on the production floor regularly to maintain operational awareness. Some travel to customer and supplier sites is required (estimated 10–20%).