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Service Delivery Program Manager Jobs in Cicero, IN

EXOS

Service Delivery Manager

Lebanon, IN · On-site

Ability to create and manage yearly IT budget for client. * Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually ...

eimagine

Program Manager

Indianapolis, IN · On-site

The Program Manager owns delivery outcomes, commercial health, partner performance, and the customer relationship across concurrent programs, holds the interlocks and dependencies between them, and ...

eimagine

Program Manager

Indianapolis, IN · On-site

The Program Manager owns delivery outcomes, commercial health, partner performance, and the customer relationship across concurrent programs, holds the interlocks and dependencies between them, and ...

AID of Indiana

Program Manager

Kokomo, IN

Reports to Program Director Oversee & Supervises House Managers in assigned Houses On going ... Completion of required documentation; preparing the service location for the CM walk thru, etc.

Barbaricum

Program Manager III

Indianapolis, IN

The Program Manager will provide strategic oversight, operational leadership, and program management across multidisciplinary teams delivering engineering, network, logistics, and cyber capabilities.

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Cicero, IN

Service Delivery Program Manager information

See Cicero, IN salary details

$27.3K

$88.6K

$151.4K

How much do service delivery program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service delivery program manager in Cicero, IN is $88,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $120,700.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Cicero, IN are hiring for Service Delivery Program Manager jobs?

Cities near Cicero, IN with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Service Delivery Manager

Lebanon, IN • On-site

EXOS
See more jobs at EXOSexternal

Contractor

Re-posted 23 hours ago

Job description

Our Company

In 2009 EXOS established itself as an IT consulting and staff augmentation firm.  We specialize in focusing on what the client needs and adapting to how our client works.  Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price at the RIGHT time.  
 
The Company has three areas of focus:
 
Professional Services and Consulting:  As a full-service IT consulting firm, we offer a wide array of services to adapt to our clients' businesses. No matter what is needed, we have a solution that fits. Whether it be custom application development or providing highly specialized IT resources to run a project, we assist our clients to ensure their IT initiatives cross the finish line.
 
Staffing: Our solutions foster stronger relationships with customers, suppliers, and partners, which greatly improve our clients' productivity, while reducing overall IT costs.
 
Managed Services:   We realize our clients don't have the time to worry about the most important tools that its people use--technology. We take care of our client's network and service its system.

Our Values

We are Empowering
At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals.  We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members.
 
We are Connected
At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We 
 
are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the 'Three Ps' - Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow. 
 
We are Trusted
For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team. 

What You Will Do

  • Serve as the main driver of the customer engagement team to provide leadership, enhance client relationship and superior communication to the client, Core Technology leadership and the team 
    1. Through Weekly Status Meetings 
    2. Monthly Client Reviews 
    3. Quarterly Business Reviews 
    4. Internal Planning and Strategy Sessions - Resource Allocations 
  • Keep the team (consultant, business development, team management) fully updated on all feedback coming from the client and ensure adherence to client expectations (Internal Status Meetings/Reports) 
    1. Manage site's embedded team. 
    2. Ensure SLA times are being met by embedded technicians. 
    3. Perform 1:1 and performance reviews with embedded technicians.  
    4. Work escalated tickets from embedded System Engineers. 
  • Ability to create and manage yearly IT budget for client.  
  • Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually agreed between client as well monitoring the delivery of services against agreed schedule, quality, scope, and budget. 
  • Facilitate resource requests, assist in resource planning and address resources performance issues.  
  • Lead regularly scheduled internal project team meetings as well as status meetings with the customer and document feedback from the client. 
  • Acting as the escalation point when issues arise with Sondhi resources / services and managing any dispute or conflict, ensuring communication with Director of Government Operations to determine course of action: 
  • Working with internal resources within Exos on project performance (services delivery, progress, etc.).   
  • Communicate additional opportunities that are identified with an engagement to business development and actively assist team in growing the opportunity 
  • When required, produce a project plan based on project size and customer requirements 
  • Participate in the pre-sales cycle with business development to help understand specific requirements when the opportunity is robust to help finalize an engagement. 
  • Act as the primary escalation point with Director of Government Operations for any challenges in delivery or the relationship.  
  • Offer guidance and/or mediation in delivery, scope, personnel, operational management challenges and priorities when conflicts arise. 
  • Service Strategy and Planning: 
    1. Alignment with Business Goals: They collaborate with senior management to understand business objectives and align IT services accordingly. 
    2. Service Portfolio Management: They oversee the catalog of IT services offered, ensuring they meet current and future needs. 
  • Service Design and Transition: 
    1. Capacity and Availability Management: They ensure that IT resources are adequately provisioned and available to meet service demands. 
    2. Change Management: They oversee the process of implementing changes to IT services, minimizing disruptions to the business. 
  • Service Operation: 
    1. Incident Management: They are responsible for the timely resolution of incidents, minimizing their impact on business operations. 
    2. Problem Management: They identify and address the root causes of recurring incidents to prevent future disruptions. 
    3. Request Fulfillment: They manage service requests from users, ensuring they are handled promptly and efficiently. 
  • Continuous Improvement: 
    1. Performance Monitoring and Reporting: They track key performance indicators (KPIs) to assess the effectiveness of IT services and identify areas for improvement. 
    2. Service Improvement Plans (SIPs): They develop and implement plans to enhance the quality and efficiency of IT services. 
  • Vendor Management: 
    1. Supplier Relationship Management: They liaise with external vendors and service providers to ensure they meet contractual obligations and deliver value. 
  • Stakeholder Communication: 
    1. Customer Relationship Management: They maintain open and effective communication with customers to understand their needs and expectations. 
    2. Reporting and Documentation: They provide regular reports on service performance and maintain documentation related to IT service delivery. 
  • Technology Evaluation and Adoption: 
Stay Informed: They stay abreast of emerging technologies and evaluate their potential to enhance IT service delivery. 

What You Have Done

  • Strong presentation, communication, time management, writing and interpersonal skills with clients and Exos team members  
  • Awareness of various technologies including (but not limited to) Business Process Analysis, Workflows, Microsoft 365, SharePoint Teams, infrastructure systems (servers, storage and network) and business intelligence solutions.   
  • Strong communication (both verbal and written) skills.  
  • Bachelor's degree in computer science, Software Engineering, MIS or relevant professional  
  • 5+ years of relevant experience or equivalent combination of education and work experience in a technical consulting environment is required.  
  • Should have awareness in both Government and Non-Government customers with exposure to security, development, and service standards such as ITIL, ISO, etc.  
  • Must have proven experience with providing strategic solutions to customers or clients, preferably in a consulting or business environment.  
Education:Employment Type: CONTRACTOR

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