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Service Delivery Program Manager Jobs in Decatur, IN

Internal Revenue Service

Program Manager

Fort Wayne, IN · On-site

Senior Manager Duties As a Senior Manager you will: * Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments ...

New

Riverside Mfg LLC

PROGRAM MANAGER

Fort Wayne, IN · On-site

... delivery, quality conformance, and customer satisfaction from initial quote through program ... Manage customer expectations and resolve issues before they escalate. * Participate in customer ...

Riverside Mfg LLC

PROGRAM MANAGER

Fort Wayne, IN · On-site

... delivery, quality conformance, and customer satisfaction from initial quote through program ... Manage customer expectations and resolve issues before they escalate. * Participate in customer ...

AID of Indiana

Program Manager

Fort Wayne, IN · On-site

Reports to Program Director Oversee & Supervises House Managers in assigned Houses On going ... Completion of required documentation; preparing the service location for the CM walk thru, etc.

BAE Systems

Program Mgr I

Fort Wayne, IN · On-site

... deliver a full range of products and services spanning air, land, maritime, space, and cyber ... in program management or a manufacturing-related discipline * Experience in the avionics ...

BAE Systems

Subcontract Program Mgr I

Fort Wayne, IN · On-site

$131K/yr

... service members are delivered with precision and excellence. We are looking for a Supply Chain ... As a Supply Chain Program Manager , you will: * Lead Strategic Execution: Oversee all aspects of ...

BAE Systems

Mgr II- Program Eng

Fort Wayne, IN · On-site

$116K/yr

Partner with the Program Manager and Chief Engineer to translate customer needs into executable ... which delivers a full range of products and services for air, land and naval forces, as well as ...

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Service Delivery Program Manager information

See Decatur, IN salary details

$28K

$90.6K

$154.9K

How much do service delivery program manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery program manager in Decatur, IN is $90,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Decatur, IN are hiring for Service Delivery Program Manager jobs?

Cities near Decatur, IN with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Program Manager

Fort Wayne, IN • On-site

Internal Revenue Service
Public Administration • 10K+ employees
Learn more about Internal Revenue Serviceexternal

Other

Posted yesterday

New

Internal Revenue Service rating

7.3

Company rating: 7.3 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

177th of 300 rated public sector bodies

Job description

Senior Manager Duties

As a Senior Manager you will:

  • Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
  • Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
  • Oversee the revision of long range plans, goals and objectives for the work directed.
  • Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
  • Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
  • Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

  • Provides directions to subordinate leaders for long and short-term goals.
  • Responsible for the training and readiness, evaluation of personnel, operational requirements, and training/certification requirements for staff.
  • Explains performance expectations to subordinate supervisors and employees directly supervised and provides regular feedback on strengths and weaknesses.

STANDARD POSITION DESCRIPTIONS (SPD): PD26464 Visit the IRS SPD Library to access the position descriptions.

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