Service Delivery Program Manager Jobs in Decatur, IN

Summary of work:

Under direction of Program Manager, provide home/office based services to clients who have had their children removed from their care, struggle with substance abuse, and are required to receive and achieve individual/family function services by the courts/Department of Child Services.   Responsible for conducting intake and assessments, writing case plans and providing case management services according to department needs, guidelines, and procedures. Meet with clients in schools, hospitals, home visits, and/or other locations as deemed necessary.  Refers families in need of supportive services, and completes appropriate paperwork in accordance with established deadlines. 

Essential duties and responsibilities:

• Conduct through intake assessment in accordance with program or state/funding standards 
• Conducts on going client screening and assessment for service needs.
• Coordinate and facilitate services with other local agencies such as law enforcement and DCS as required.
• Regularly testify in court proceedings as required.
• Provide recommendation and summaries for ongoing client need and achievement of approved goals.  
• Provide limited on call support during non-business hours.
• Coordinate/facilitate services provided with the guidance of assigned Program Manager.
• Respect all hospital, school, and location policies and procedures when conducting screening, assessments, appointments, and follow up visits.
• Provides intensive yes home visit services as set by state and/funding standards 
• Work with Family Case Mangers/ referral partners and supervisor to provide coordinated services.
• Attend department team/staff meetings and present cases, as requested
• Assist in providing referral information to families and additional services as needed if the program is full, or they do not meet the minimum program requirements at LSSI.
• Serve as a client advocate and respect all agency, program and meeting location confidentiality policies.
• Offer and provide evidence based curriculum and education to clients/parents when appropriate.
• Meet with Supervisor on a regular basis and consult with Supervisor on assigned cases.
• Report any case that may involve “imminent harm” or “threatened harm” to a supervisor immediately.  
• Always intervene on behalf of the child when necessary.
• Report and coordinate with Department of Child Services in cases where neglect and/or abuse is suspected.
• Attend weekly staff meetings, in-service training and other meetings as requested.
• Attend program related meetings in the community, as requested.
• Complete all paperwork required by agency within established program timeframe.
• Complete paperwork and follow agency procedures and accreditation guidelines while performing work duties. Help with reaccreditation process when assigned.
• Track balanced score card goals and turn in required reports to the program manager.
• Provide assistance in other programs, counties and regions when necessary.
• Process proficiency in community referral and resourcing and evidence base practices. 
• Home visitation facilitation expertise with focused expertise in 2 or more areas of services delivery. (ie autism, domestic violence, mental health, conflict resolution/mediation, child development, parenting skills ect).
• Knowledge of community resources with through understanding of the referral and resource process to ensure clients are connected and utilizing.  
• Develop and maintain working relationships with community partners and collaboration.
• Represent LSSI in community/client meetings and coordinate recommendations and commitments with Program Manager.
• Responsible for operating independently and remotely, ensuring quality of service for families and involving Program Manager as needed. 
• Perform other related duties as assigned.

Knowledge, skills, and abilities:

• Knowledge of human behavior and dynamics.   Demonstrate maturity and experience in successfully raising/working with infants, young children, parents, and families.
• Ability to communicate effectively with clients and staff.
• Ability to engender a trusting relationship with clients.
• Demonstrate motivation and ability to learn dynamics of abuse and neglect.
• Knowledge of or ability to learn community resources appropriate to needs of clients.
• Demonstrate motivation and ability to learn to work effectively with workers and professionals encountered in performing program tasks.
• Knowledge of or ability to learn program policies and procedures.
• Understanding of and empathy for clients served, including those with differing cultural, racial or ethnic identity.
• Attention to detail and ability to multi-task with strength in organizational skills.

Education and Experience:

• Bachelor’s degree in Social Services or related field required.
• Two year’s program related experience preferred.
• Valid driver's license and car for full-time business use.
  1. Minimum Auto Insurance Coverage Levels:
     • Bodily Injury Liability
       • $100,000 for any one person in any one accident
       • $300,000 for all persons in any one accident
     • Property Damage Liability
       • $100,000 for any one accident

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Problem Solving- the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills- the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.                      
• Oral Communication-the individual speaks clearly and persuasively in positive or negative situations.
• Written Communication- the individual presents documents and requests in a professional manner to the clients and to colleagues.
• Planning/Organizing- the individual prioritizes and plans work activities, uses time efficiently.
• Quality Control- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability- the individual adapts to changes in the work environment, and is able to deal with frequent change.
• Dependability- the individual is consistently at work on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and Security- the individual actively promotes and personally observes safety and security procedures.

LSSI Core Values:

• Commitment to excellence: Focuses on the individual needs of each customer and provides exceptional service.
• Hope now and for eternity: Instills hope in clients through program services and community partners
• Respect for all people: Upholds respect for all clients, staff, and community partners regardless of religious affiliation, or culture.
• Integrity in relationships and resources: Gains the trust of management, staff, clients and community partners through sound work standards and performance.
• Service as a reflection of our Faith: Treats others as the mission of the organization reflects.
• Trust in Christ and His Word: Establish trust with clients, staff, and partners by serving those in need with compassion and empathy.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. 

I understand the job responsibilities and duties of this position. By signing this form I agree to carry out the duties and requirements listed in this new/revised job description.  

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