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Service Delivery Program Manager Jobs in Decatur, IN

L3HHCM20

Lead, Program Scheduler

Fort Wayne, IN · On-site

The role delivers direct program support for tool implementations, change control activities ... Support Earned Value Management System (EVMS) execution through schedule status analysis, variance ...

Graybar

Service and Delivery Specialist

Fort Wayne, IN · On-site

$19/hr

Celebrate your and others' achievements with our Employee Recognition Program . * Reach your career ... Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading ...

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Decatur, IN

Service Delivery Program Manager information

See Decatur, IN salary details

$28K

$90.6K

$154.9K

How much do service delivery program manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery program manager in Decatur, IN is $90,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Decatur, IN are hiring for Service Delivery Program Manager jobs?

Cities near Decatur, IN with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Management and Program Analyst

Fort Wayne, IN • On-site

US Department of the Treasury
Public Administration • 10K+ employees
Learn more about US Department of the Treasuryexternal

$106K/yr

Full-time

Posted 23 days ago

U.S. Department Of The Treasury rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

311th of 858 rated public administrative organizations

Job description

WHAT IS Large Business & International (LB&I)?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • LBI - Office of Program and Business Solutions -Office of Program and Business Solutions-RS:Human Capitol Management:HR Analytics

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE GS-13: To be eligible for this position, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.Specialized experience includes:

  • Experience applying analytical and evaluative methods to conduct projects and studies that assess the efficiency and effectiveness of program operations, identify operational trends and deficiencies, document findings, and recommend changes to program methods, processes, and administrative procedures.
  • Experience planning and managing projects and studies; analyzing program, organizational, and human resources information to identify operational problems and factors affecting program performance; and presenting findings, delivering briefings, and addressing disagreements concerning proposed recommendations.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
  • TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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