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Service Delivery Program Manager Jobs in Massachusetts

Apps Associates

Service Delivery Manager

Acton, MA · On-site

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

Apps Associates

Service Delivery Manager

Acton, MA · Remote

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

Amat

Service Delivery Project Manager

Gloucester, MA · Hybrid

$88K - $121K/yr

We're committed to providing programs and support that encourage personal and professional growth ... Maintain oversight of and manage project risksand escalate as needed * Ensure that the Service ...

Coresite

Technical Program Manager

Somerville, MA · On-site

$90K - $100K/yr

Regional Technical Program Manager Role: As a member of the company's Data Center Operations ... Attend service delivery and maintenance activities to review and assess best practices. Gather ...

CoreSite

Technical Program Manager

Somerville, MA

$90K - $100K/yr

Regional Technical Program Manager Role: As a member of the company's Data Center Operations ... Attend service delivery and maintenance activities to review and assess best practices. Gather ...

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Service Delivery Program Manager information

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.
Service Delivery Program Manager jobs near you
Infographic showing various Service Delivery Program Manager job openings in Massachusetts as of September 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 91% In-person, 6% Hybrid, and 3% Remote job distribution.

HR Delivery Program Manager

Framingham, MA • On-site

Staples, Inc.
Retail • 10K+ employees
Learn more about Staples, Inc.external

Full-time

Retirement, PTO

Posted 3 days ago

New

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 644 frontline employees who took The Breakroom Quiz

Job description


Staples is business to business. You're what binds us together.
Join Staples Human Resources in a highly visible role that turns HR strategy into coordinated, measurable action. You will connect HR Delivery leaders, HR Business Partners, Centers of Excellence, and business stakeholders while building the plans, governance, and operating rhythms that help important people initiatives move forward with clarity and accountability.
What you will be doing:
As the HR Delivery Program Manager, you will lead the planning, coordination, execution, and continuous improvement of HR Delivery programs and cross-functional initiatives. This role offers the opportunity to strengthen how HR work gets done, improve employee and leader experience, and provide the operational visibility that supports informed decisions.
  • Lead the planning, execution, and governance of HR Delivery programs, projects, and strategic initiatives.

  • Develop and maintain the annual HR operating calendar, project plans, implementation roadmaps, playbooks, dashboards, tracking tools, and reporting mechanisms.

  • Coordinate cross-functional work across HR Delivery, HR Business Partners, HR Centers of Excellence, business leaders, and external vendors to maintain alignment and accountability.

  • Monitor program progress, risks, dependencies, resource constraints, and delivery commitments; develop mitigation plans as needed.

  • Prepare executive presentations, leadership briefings, business reviews, communications, program updates, meeting agendas, decision documentation, and action tracking.

  • Identify and implement opportunities to simplify, standardize, automate, and improve HR processes, service delivery, employee experience, and change initiatives.

What You Bring to the Table:
  • Strategic thinking paired with a practical, hands-on approach to execution and creative problem-solving.

  • Strong leadership, relationship-building, and stakeholder-influence skills, including the ability to lead through matrixed relationships.

  • Clear, polished written, verbal, and presentation skills for working teams and leadership audiences.

  • Exceptional organization, attention to detail, follow-through, adaptability, resilience, and sound judgment in a fast-paced environment.

  • High integrity, professionalism, discretion, and a continuous-improvement mindset with enthusiasm for new technologies, automation, and scalable ways of working.

What's needed: Basic Qualifications:
  • Bachelor's degree in Human Resources, Business Administration, Management, Organizational Development, Project Management, or equivalent work experience.

  • 7+ years of experience in program management, project management, HR operations, HR business partner support, organizational effectiveness, or a related business function.

  • .Professional experience managing multiple concurrent projects, including developing project plans, tracking deliverables, managing risks and dependencies, coordinating cross-functional stakeholders, and delivering measurable outcomes.
  • Professional experience using Microsoft Office and collaboration tools to prepare executive-level presentations, reports, briefings, and communications while managing confidential employee and business information in alignment with data privacy standards and internal controls.

Preferred Qualifications:
  • Advanced degree in Business Administration, Human Resources, Organizational Development, or a related field; or PMP, SHRM-CP, SHRM-SCP, PHR, SPHR, Lean, Agile, or equivalent professional certification.

  • 3+ years of people management experience leading professional employees or project teams, including support for Vice President-level or senior executive leadership teams.

  • Experience in HR Delivery, HR Operations, Shared Services, Talent Management, Employee Relations, HR Business Partner functions, or enterprise-wide HR transformation and organizational change initiatives.

  • Experience implementing project management methodologies, governance frameworks, dashboards, reporting tools, AI-enabled tools, workflow automation, or digital productivity solutions in highly matrixed environments.

We Offer:
  • Inclusive culture with associate-led Business Resource Groups

  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

About Us
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

Social media

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