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Service Delivery Program Manager Jobs in Massachusetts

Center for Human Development

Program Manager

Chicopee, MA · On-site

$60K/yr

Your Role as a Program Manager The Program Manager provides clinical, residential, and outreach ... Bachelor's degree in human services, social work, counseling, or related field with an emphasis on ...

State Street

Programme Manager

Boston, MA · On-site

$110K - $188K/yr

... Fund Services line of business. The ideal candidate should have experience in defining and ... delivery timelines related to cross project dependencies * Participate in and model business ...

State Street Corporation

Programme Manager

Boston, MA · On-site

$110K - $188K/yr

... Fund Services line of business. The ideal candidate should have experience in defining and ... delivery timelines related to cross project dependencies * Participate in and model business ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

... delivers results across cross-functional teams. Salary Range: $160,000-$190,000 / DOE ... Manage program scope, schedules, budgets, financial performance, and customer satisfaction

RoslinCT US

Program Manager

Hopkinton, MA · On-site

Possess a strategic leadership capability to plan, organize, and deliver on individual, team, and ... Demonstrated focus on client service, quality, and teamwork * General working knowledge of Cell and ...

STATE STREET CORPORATION

Programme Manager

Boston, MA · On-site

$110K - $188K/yr

... Fund Services line of business. The ideal candidate should have experience in defining and ... delivery timelines related to cross project dependencies * Participate in and model business ...

United Planet, Inc.

Program Manager

Boston, MA · On-site

... volunteer service, experiential learning, and cross-cultural exchange. For more than 25 years ... Oversee the strategy and delivery of Virtual Group Quests (VQ), ensuring seamless cross-functional ...

OSI Systems, Inc

Program Manager

Billerica, MA · On-site

$130K - $140K/yr

... services, and expertise needed to detect threats, secure commerce, and protect communities. An ... Develop project work breakdown structures (WBS), delivery team structure, project plans, scheduling ...

Actalent

Program Manager

Wilmington, MA · Hybrid

$70 - $101/hr

... deliver highly integrated electro-mechanical systems on schedule and at scale. Required ... About Actalent Actalent is a global leader in engineering and sciences services and talent ...

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Service Delivery Program Manager information

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.
Service Delivery Program Manager jobs near you
Infographic showing various Service Delivery Program Manager job openings in Massachusetts as of September 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 91% In-person, 6% Hybrid, and 3% Remote job distribution.

Program Manager with Security Clearance

Lexington, MA • On-site

TEKsystems c/o Allegis Group
IT Services • 1 - 5K employees
Learn more about TEKsystems c/o Allegis Groupexternal

$150K - $175K/yr

Other

Re-posted yesterday

Job description

Top Skills' Details
Seeking a seasoned Program Manager - ITSM to lead the delivery of managed services for MIT Lincoln Labs. The ideal candidate is a dynamic leader with deep expertise in IT Service Management (ITSM), ITIL best practices, and hands-on experience with ServiceNow. Job Description
1. Service Delivery Management
Oversee end-to-end delivery of managed services with a focus on quality and efficiency
Ensure adherence to SLAs, KPIs, and contractual obligations
Proactively monitor performance and resolve escalations
Apply ITIL principles across Incident, Problem, Change, and Request Management
Utilize ServiceNow for ITSM operations, reporting, and analytics 2. Client Relationship Management
Act as the primary liaison for the client, fostering trust and transparency
Lead regular service reviews and strategic planning sessions
Align service delivery with evolving client goals and expectations 3. Team Leadership & Development
Lead, mentor, and inspire a team of service delivery professionals
Conduct performance evaluations and support career development
Identify training needs and promote ITIL certification pathways
Additional Skills & Qualifications 4. Operational Excellence
Drive continuous improvement through ITIL-aligned best practices
Maintain SOPs and ensure regulatory compliance
Champion quality and operational efficiency across service functions 5. Project Management
Manage service-related projects from initiation to completion
Oversee resources, timelines, and risk mitigation strategies
Ensure successful delivery of project milestones and outcomes 6. Financial Management
Oversee service delivery budgets and financial performance
Identify cost-saving opportunities without compromising service quality
Maintain fiscal discipline and accountability 7. Stakeholder Coordination
Collaborate cross-functionally with IT, HR, Finance, and other departments
Manage third-party vendor relationships and service integration
Ensure alignment and transparency across all stakeholders 8. Reporting & Analytics
Deliver performance insights to senior leadership and clients
Leverage ServiceNow dashboards for data-driven decision-making
Track key metrics and identify areas for improvement Employee Value Proposition (EVP)
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success. Work Environment
MIT Lincoln Labs, one of the most prestigious Labs in the world
On site- 5 days a week, first shift External Communities Job Description
1. Service Delivery Management
Oversee end-to-end delivery of managed services with a focus on quality and efficiency
Ensure adherence to SLAs, KPIs, and contractual obligations
Proactively monitor performance and resolve escalations
Apply ITIL principles across Incident, Problem, Change, and Request Management
Utilize ServiceNow for ITSM operations, reporting, and analytics Looking to hire immediately.
Requires a Secret Clearance.
Permanent, full-time position.
Salary: $150,000-$175,000
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About TEKsystems

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We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US

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