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Service Delivery Program Manager Jobs in Massachusetts

Prophecy Technologies

OT Security Program Manager

Boston, MA · On-site

$140K - $170K/yr

Prepare and deliver regular program status updates to Head of Lab Solutions, Program Manager, and ... Monitor the service account demand intake pipeline once activated. * Plan and coordinate hypercare ...

Acrisure

Sr. Program Manager

Boston, MA · On-site

$100K - $140K/yr

The Program Manager partners closely with senior cross-functional stakeholders to drive initiatives focused on service delivery, operational optimization, customer experience, and technology-enabled ...

Acrisure

Sr. Program Manager

Boston, MA · On-site

$100K - $140K/yr

The Program Manager partners closely with senior cross-functional stakeholders to drive initiatives focused on service delivery, operational optimization, customer experience, and technology-enabled ...

General Atomics

Sr Program Manager

Acton, MA · On-site

$127K - $128K/yr

A Senior Program Manager for Space Payloads leads the development, testing, and delivery of space payloads, managing cross-functional teams, tracking budgets and schedules using EVMS, mitigating ...

Brockton Area Multi-Servi

Program Manager

Brockton, MA · On-site

$58K/yr

Program Manager Location: Centre St Brockton Hours: Monday-Friday, 8:00am-4:00pm Salary Range: $58 ... Lead a dedicated team while shaping the quality of supports and services delivered. * Person ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

Program Manager This role is designed for experienced Program Managers who will take ownership of defense programs with full accountability for financials, schedules, delivery, and customer ...

DIAMOND ANTENNA & MICROWAVE

PROGRAM MANAGER

Brockton, MA · Hybrid

$120K - $140K/yr

Description Position Summary The Program Manager - RF Engineering is responsible for leading the planning, execution, and delivery of complex RF-based products and technology programs from concept ...

Imprivata

Managed Services Program Manager

Waltham, MA · On-site

At Imprivata, we deliver unified access and security management programs that eliminate friction ... Self-motivated and positive customer service attitude. * High level of comfort working in complex ...

Textron

Program Manager

Wilmington, MA · On-site

Managing the financial, technical, and schedule requirements of critical program scope to deliver ... Textron's products and services are trusted everyday by those who protect our country. We are ...

Textron

Program Manager

Wilmington, MA · On-site

Managing the financial, technical, and schedule requirements of critical program scope to deliver ... Textron's products and services are trusted everyday by those who protect our country. We are ...

Textron

Program Manager

Wilmington, MA · On-site

Managing the financial, technical, and schedule requirements of critical program scope to deliver ... Textron's products and services are trusted everyday by those who protect our country. We are ...

Textron

Program Manager

Wilmington, MA · On-site

Managing the financial, technical, and schedule requirements of critical program scope to deliver ... Textron's products and services are trusted everyday by those who protect our country. We are ...

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Massachusetts

Service Delivery Program Manager information

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.
Service Delivery Program Manager jobs near you
Infographic showing various Service Delivery Program Manager job openings in Massachusetts as of September 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 91% In-person, 6% Hybrid, and 3% Remote job distribution.

OT Security Program Manager

Boston, MA • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

$140K - $170K/yr

Full-time

Re-posted yesterday

Job description

Role Overview:
This role is for an OT Security Program Manager responsible for owning and maintaining the master program plan across four active security workstreams, including NAA remediation, software download restrictions, vulnerability remediation, and USB data transfer controls. The manager will facilitate agile pod coordination, manage the team's work backlog, and ensure timely delivery against program priorities. Key aspects include stakeholder reporting, managing external dependencies, and overseeing change and hypercare management.
Key Responsibilities:
  • Own and maintain the master program plan across all four active security workstreams.
  • Maintain the program Gantt chart, ensuring task owners, dependencies, milestones, and target dates are accurate.
  • Track progress against key milestones including RC4 pilot test, allow/deny list activation, and full Phase 2 completion.
  • Identify and manage task dependencies across workstreams, site partners, InfoSec, Active Directory teams, ServiceNow, and external vendors.
  • Maintain a live risk and issue log, escalating blockers in a timely and structured manner.
  • Facilitate regular sprint planning, stand-ups, and retrospectives for the agile pod of five OT Security Engineers.
  • Manage the team's work backlog, prioritizing items in alignment with program milestones and stakeholder commitments.
  • Coordinate workload distribution across site partners to ensure balanced coverage and tracked site-specific dependencies.
  • Work closely with the Business Analyst to align stakeholder engagement timelines with engineering execution.
  • Prepare and deliver regular program status updates to Head of Lab Solutions, Program Manager, and Stu Director, Lab Systems.
  • Produce clear, concise reporting packs for leadership audiences including workstream RAG status, milestone progress, open risks, and upcoming decision points.
  • Maintain the Lab & OT Security Confluence page tracking content.
  • Support Josh Bishop in preparing for leadership reviews with CISO and CIDO sponsors.
  • Track and manage external dependencies with InfoSec, Active Directory teams, ServiceNow, and technology vendors including BeyondTrust and CrowdStrike.
  • Coordinate vendor engagement scheduling across sites, ensuring access approvals and engagement records are tracked.
  • Monitor the service account demand intake pipeline once activated.
  • Plan and coordinate hypercare periods following major program milestones.
  • Track and close out hypercare findings, ensuring issues are logged, owned, and resolved.
  • Maintain a lessons-learned log across all workstreams, contributing to continuous improvement.

Required Skills:
  • Strong command of program planning tools and techniques (Gantt charts, risk logs, RAID registers, dependency mapping, milestone tracking).
  • Proficiency in project management tooling such as Jira, Microsoft Project, Smartsheet, or equivalent.
  • Familiarity with both agile (Scrum/Kanban) and traditional waterfall delivery approaches.
  • Excellent written and verbal communication skills, able to produce crisp, accurate status reports and present program health clearly to senior leadership.
  • Strong meeting facilitation skills, including structured stand-ups, planning sessions, and risk reviews with distributed teams.
  • Able to build credibility quickly with both technical engineers and non-technical business stakeholders.
  • Confluence or equivalent wiki platform for maintaining living program documentation.
  • ServiceNow or equivalent ITSM platform for demand tracking and change management.
  • Microsoft Office suite (Excel, PowerPoint, Word) for reporting, Gantt management, and communications.
  • Highly organized with a strong bias for structure and clarity.
  • Proactive and anticipatory, surfacing risks and dependencies before they become issues.
  • Collaborative and low-ego, effective influence without authority.
  • Resilient and adaptable, able to replan quickly when priorities shift.

Qualifications:
  • Bachelor's degree required (B.S. in Business, Information Systems, Engineering, or a related field, or equivalent practical experience).
  • PMP, PRINCE2, or equivalent project management certification preferred.
  • 3-6 years of relevant project or program management experience, preferably within technology, IT security, or a regulated life sciences environment.
  • Demonstrated experience managing concurrent workstreams with multiple owners, dependencies, and stakeholders in a complex organizational environment.
  • Experience working with or coordinating agile delivery teams, including facilitation of sprint ceremonies.
  • Proven track record of producing clear, structured program reporting for senior and executive audiences.
  • Experience managing vendor relationships and external dependencies as part of a delivery program.
  • Prior experience in a pharmaceutical, biotech, or similarly regulated industry is strongly preferred.
  • Ability to coordinate across global, multi-site teams including US East Coast (Boston), US West Coast (San Diego), and UK (Oxford).
  • Comfortable operating across multiple time zones.
  • Willingness to participate in or support hypercare periods.

Preferred Skills:
  • PMP, CAPM, PRINCE2, or SAFe certification is a plus.
  • Familiarity with security or IT operations tooling (CrowdStrike, BeyondTrust, Active Directory) is a meaningful advantage.
  • IT Service Management Consulting

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