ZipRecruiter

Log In

1

Service Delivery Program Manager Jobs in Pittsburgh, PA

RareMed Solutions

Program Manager

Coraopolis, PA · On-site

This role owns the end-to-end delivery of program services, ensuring alignment with client ... The HUB Program Manager will leverage data insights to monitor performance, evaluate efficiencies ...

ARMADA

Program Manager

Wexford, PA

The Program Manager position is a key member of Armada's Project Management Office (PMO) and is ... Gather project requirements, quantify project costs/benefits, scope out project deliveries ...

Armada-

Program Manager

Wexford, PA · On-site

$125 - $150/hr

The Program Manager position is a key member of Armada's Project Management Office (PMO) and is ... Gather project requirements, quantify project costs/benefits, scope out project deliveries ...

ARMADA

Program Manager

Wexford, PA · On-site

The Program Manager position is a key member of Armada's Project Management Office (PMO) and is ... Gather project requirements, quantify project costs/benefits, scope out project deliveries ...

Gaven Industries Inc

Program Manager

Saxonburg, PA · On-site

The Program Manager will lead and execute the planning, scheduling, and budgeting to ensure ... deliverable). * Consult with Proposal and Quoting Team to develop wholistic Cost, Schedule, and ...

next page

Showing results 1-20

All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Pittsburgh, PA

Service Delivery Program Manager information

See Pittsburgh, PA salary details

$28.2K

$91.2K

$155.8K

How much do service delivery program manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery program manager in Pittsburgh, PA is $91,198.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $124,300.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Pittsburgh, PA are hiring for Service Delivery Program Manager jobs?

Cities near Pittsburgh, PA with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you
Infographic showing various Service Delivery Program Manager job openings in Pittsburgh, PA as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $91,198 per year, or $43.8 per hour.

Program Manager

Pittsburgh, PA • On-site

AMA Support Services LLC
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about AMA Support Services LLCexternal

Full-time

Posted 29 days ago

Key responsibilities

  • Oversee all operational aspects of multiple homes, sites, or services to ensure compliance and promote a high standard of service delivery.

  • Supervise and direct the day-to-day activities of all program employees and develop training programs to enhance staff skills.

  • Monitor service delivery documentation, ensure compliance with regulations, and manage billing and funding processes.

Job description

 

Title:  Program Manager 

Classification:  Exempt 

Status:  Full Time 

Department:  Program Services 

Reports to:  Program Director 

The primary responsibility of the Program Manager is to create and perpetuate a culture of excellence, compassion and integrity in the delivery of service to our participants. Reporting to the Program Director, the Program Manager will oversee all operational aspects of multiple homes, sites or services, not only ensuring compliance to all applicable regulations and requirements, but also promoting an environment that constantly strives to elevate.  

Job Duties Include: 

  • Representing the Mission, Vision and Values of AMA Support Services through action and presentation 
  • Creating a culture of high professional and ethical standard, where dignity, respect, inclusion, integrity and compassion are the standard 
  • Overseeing all aspects of service delivery within the service and program to ensure the health, safety, welfare and personal development of those we support in all settings
  • Striving to deliver the highest level of quality in the delivery of services as outlined in the ISP
  • Create structured and nurturing home and/or service environment that responds to and meets the needs and preferences of the individual participants
  • Ensure that all authorized services are delivered as prescribed in the person’s ISP
  • Work in conjunction with others to promote and maximize community integration in an effort to build interest, develop skills, and cultivate belonging
  • Create a culture that promotes the attainment of goals and objectives, and that encourages personal growth and independence through the development of creative and innovative strategies
  • Ensure compliance to all applicable regulations and requirements
  • Oversee services and planning for each participant to ensure that individual needs are met and that services are delivered, as prescribed and in line with the Individual Support Plan and service parameters
  • Supervise and direct the day to day activities of all program employees
  • Develop and deliver training programs to increase the knowledge and required skill of the employees providing direct support to our individuals
  • Design individualized support programs to meet the needs of each person in service
  • Monitor, schedule and deliver staff trainings in line with all applicable regulations and requirements
  • Monitor all documentation related to service delivery, including all periodic reports, to ensure compliance to all applicable regulations and requirements
  • Facilitate and participate in support and service-related meetings, and contribute to the support team process by providing information, making recommendations and promoting collaboration
  • If appropriate to the service delivered, scheduling, coordinating and overseeing the delivery of all necessary health services to meet the ongoing physical health needs of each individual who requires it
  • Develop strategies to promote safety and to prevent incidents, and respond to any incidents that may occur in line with regulations and requirements
  • Build and cultivate a support network and a sense of belonging between the individuals and community members
  • Ensure all service records are thorough, complete, accurate and compliant to all requirements and regulations
  • Audit service delivery documentation to ensure that it meets billable standards and prepare billing records for submission
  • Manage individual and company funds, including making and recording transactions according to policy, procedure and regulation and operating within a budget

Required Education: 

  • Master’s Degree in a related field plus one year of work with persons with Intellectual and Developmental Disabilities
  • Bachelor’s Degree in a related field plus 2 years’ experience working with people with Intellectual and Developmental Disabilities
  • Associate degree and 4 years’ experience working with people with Intellectual and Developmental Disabilities
  • High School Diploma and more than 5 years experience working with individuals in the specific capacity of the service and program

Required Skills and Experience: 

  • Experience developing support plans and development objectives
  • 2 years’ experience supervising or managing employees
  • Knowledge and understanding of related industry regulations (Chapter 6400, PA 51, HIPAA, FLSA, Service Definitions, ODP Bulletins, etc.)
  • Excellent oral, written and interpersonal Communication skills