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Service Delivery Program Manager Jobs in New Castle, PA

Community Options, Inc.

Program Manager

Butler, PA · On-site

$55K/yr

Description Community Options, Inc. is a national non-profit agency providing services to ... The Program Manager leads a team to provide person-centered care tailored to meet the needs of ...

New Day My Way LLC

Program Manager

Austintown, OH · On-site

$40K - $45K/yr

In this role, you will be responsible for promoting and executing person centered services to ... Work with Program Coordinator, Program Manager and Scheduler to deal with call offs or scheduling ...

Community options

Program Manager

Butler, PA · On-site

$45K/yr

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are actively seeking an experienced Program Manager in Butler, PA. The ...

Community Options

Program Manager

Butler, PA

$45K/yr

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are actively seeking an experienced Program Manager in Butler, PA. The ...

Merakey

Program Lead

Slippery Rock, PA · On-site

Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high-quality services to program participants. This role may manage a ...

UHS

PROGRAM DIRECTOR / MILIEU MGMT

Youngstown, OH · On-site

... for every aspect of service delivery and fiscal operation of the center. Qualifications ... manager experience 5-10 years of related work experience preferred Licensed is a plus

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in New Castle, PA

Service Delivery Program Manager information

See New Castle, PA salary details

$26.1K

$84.6K

$144.6K

How much do service delivery program manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for service delivery program manager in New Castle, PA is $84,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $115,300.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near New Castle, PA are hiring for Service Delivery Program Manager jobs?

Cities near New Castle, PA with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Program Manager

Butler, PA • On-site

Community Options, Inc.
See more jobs at Community Options, Inc.external

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

109th of 247 rated social care providers

Job description

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.  

We are actively seeking an experienced Residential Program Manager in Butler, PA. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. This person will support teams with day-to-day operations and challenges to achieve programmatic goals.  

Starting pay is $55,000/per year 

Responsibilities 

  • Manage staff schedules and ensure shifts are adequately staffed 
  • Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition 
  • Develop and implement activity programs including the Meaningful Day curriculum 
  • Communicate with the families and guardians of individuals we support as needed 
  • Ensure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior management 
  • Ensure program documentation and billable records are completed accurately and timely 
  • Monitor the health and medical needs of individuals and immediately report any concerns 
  • Manage relationships with the families and guardians of the individuals in our care 
  • Ensure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning supplies 
  • Additional tasks and responsibilities may be assigned 
  • Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation 

Minimum Requirements 

  • Bachelor's degree preferred; High school diploma or equivalent required 
  • Two years’ full-time work experience in supporting people with disabilities 
  • Valid driver’s license with a satisfactory driving record 
  • Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities 
  • Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing  

 

Working Conditions 

 

  • Work in residential programs, day programs, and in the community 
  • Schedule may change due to business needs and may include evening and weekend hours 
  • May be required to be on-call in cooperation with other management staff

Why Community Options?

  • Competitive Insurance Benefits (Medical, Dental, Vision) 
  • Paid Holidays—Including a Birthday Holiday 
  • Generous PTO 
  • Employee Incentive & Discount Programs 
  • 403b Retirement Plan 
  • Incredible career growth opportunities 
  • University partnerships that include tuition reduction 

 

Please Visit Our Website to Complete an Online Application! Careers.comop.org 

Community Options is an Equal Opportunity Employer M/F/D/V 

#IND-BT

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