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Service Delivery Program Manager Jobs in Downingtown, PA

Photon

Technical Program Manager

Newark, DE · On-site

$126K - $163K/yr

Experience working in an onsite offshore consulting or services delivery model . * Strong ... Experience managing risks, dependencies, budgets, schedules, resources, and program governance.

AssetWorks

Manager, Hosting Service Delivery

Wayne, PA · On-site

We are seeking a dynamic and customer-focused Manager, Hosting Service Delivery to lead the ... Tuition Reimbursement Program * Employee rewards and recognition programs * Optional Employee Stock ...

HBC MANAGEMENT SERVICES INC

Program Manager

Wayne, PA · On-site

As the Program Manager, you will lead human-centered design, research, communications, and ... You'll ensure the delivery of high-quality products that address the complex problems and pain ...

Deegit Inc

Service Delivery lead

King Of Prussia, PA · On-site

Company Description Deegit Inc. • Strong leadership capabilities with an ability to manage a team as well as leading by influence • Work cross functionally across Connected Health, external ...

Merakey

Program Manager

West Chester, PA · On-site

$62K - $75K/yr

... ensuring the delivery of high-quality services to program participants. This role may manage a ... caseload of their own. Must have: * Knowledge of human services principles, best practices, and ...

Merakey

Program Manager

West Chester, PA · On-site

$62K - $75K/yr

... ensuring the delivery of high-quality services to program participants. This role may manage a ... caseload of their own. Must have: * Knowledge of human services principles, best practices, and ...

Comcast

Technical Program Manager 4

West Chester, PA · On-site

$122K - $158K/yr

Translate delivery and financial data into clear narratives, identify risks and trends, and ... Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV ...

New

Innovative Aerosystems

Program Manager

Exton, PA · On-site

Coordinate product builds and delivery with competing development and testing resources and ... Ability to manage several programs and priorities simultaneously. * Strong verbal and written ...

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Downingtown, PA

Service Delivery Program Manager information

See Downingtown, PA salary details

$30.1K

$97.4K

$166.4K

How much do service delivery program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service delivery program manager in Downingtown, PA is $97,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $132,700.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Downingtown, PA are hiring for Service Delivery Program Manager jobs?

Cities near Downingtown, PA with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Program and Delivery Manager - Order to Cash (O2C)

King Of Prussia, PA • On-site

Cayuse Holdings
IT Services • 201 - 500 employees
Learn more about Cayuse Holdingsexternal

$70 - $75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Job Title: Order To Cash Delivery / Program Manager
Location: Hybrid - King of Prussia, PA (4 days onsite/1 day remote)

Job Type: Independent Contract (Contractor / Non-Employee) Start Date: ASAP

Pay Rate: $72-75/hr 1099 / C2C

Contract Length: 12+ Months

We are seeking an experienced Delivery Manager / Program Manager with strong expertise in Order-to-Cash (O2C) processes, hands-on exposure to technical platforms (preferably Azure), and proven experience leading complex transformation and delivery programs. The ideal candidate will bridge the gap between business, technology, and operations, driving successful project execution and stakeholder alignment.

Responsibilities

Key Responsibilities:

  • Lead end-to-end delivery of O2C-focused technology or process transformation initiatives.
  • Own the project lifecycle from requirements gathering, solution design, development, deployment, and stabilization.
  • Partner with business stakeholders to understand process challenges and define effective O2C process improvement strategies.
  • Manage cross-functional and cross-geography teams (onshore/offshore model).
  • Oversee program governance, delivery timelines, budget adherence, and risk management.
  • Collaborate with technical teams for solution design and integration, preferably leveraging Microsoft Azure platform.
  • Define KPIs and success metrics to track project health and process efficiency.
  • Conduct regular project reviews with senior leadership and ensure alignment with strategic business goals.
  • Drive stakeholder communication, change management, and user adoption initiatives.
Qualifications

Required Skills & Experience:

  • 15+ years of experience in IT Delivery or Program Management.
  • Strong understanding of the Order-to-Cash (O2C) business process — including order management, invoicing, credit management, billing, collections, and revenue recognition.
  • Experience in leading ERP / CRM / cloud transformation programs (NetSuite, SAP, Oracle, Dynamics 365, or similar).
  • Technical background with hands-on system architecture, integrations, and cloud-based solutions.
  • Azure experience – familiarity with Azure DevOps, pipelines, integrations, and deployment frameworks.
  • Proven experience managing large-scale, multi-stakeholder technology programs.
  • Excellent communication, stakeholder management, and leadership skills.
  • Strong analytical and problem-solving mindset with a focus on continuous improvement.
Pay Range

USD $70.00 - USD $75.00 / Hr.

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