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Service Delivery Program Manager Jobs in Kansas (NOW HIRING)

Davies

The Regional IT Service Delivery Manager (R ITSDM) is responsible for ensuring stable, reliable, and customer-centric IT services across the region. This role bridges global IT strategy with local ...

Indra Group

Program Manager

Overland Park, KS · On-site

Program Execution & Delivery * Lead end‑to‑end execution of FAA and defense programs, ensuring ... field services * Drive accountability, performance and collaboration across all program ...

INDRA AIR TRAFFIC INC

Program Manager

Olathe, KS · On-site

Program Execution & Delivery * Lead end‑to‑end execution of FAA and defense programs, ensuring ... field services * Drive accountability, performance and collaboration across all program ...

JLL

Workplace Manager

Wichita, KS

$102K - $104K/yr

This onsite role is responsible for supporting program operations and client advisory services ... Work cross-functionally to deliver as one team, integrating experience concepts and supporting all ...

KGPCo

Program Manager

Lenexa, KS · On-site

$70K - $80K/yr

... service providers, general contractors, data center operators, and utilities to design and deliver ... The Program Manager - Telecom Assembly & Installation is responsible for leading and executing ...

KGPCo.com

... service providers, general contractors, data center operators, and utilities to design and deliver ... The Program Manager - Telecom Assembly & Installation is responsible for leading and executing ...

Panasonic

Program Manager

De Soto, KS · On-site

Track and report program-level KPIs, ensuring timely milestone delivery, issue resolution, and ... Educational Assistance - Tuition reimbursement for job-related courses after six months of service.

ASCO Aerospace USA

Program Manager

Maize, KS

The Program Manager maintains oversight of assigned programs to track quality, delivery ... Previous customer service experience preferred * Excellent interpersonal and communication skills ...

ASCO Aerospace USA

Program Manager

Maize, KS · On-site

The Program Manager maintains oversight of assigned programs to track quality, delivery ... Previous customer service experience preferred * Excellent interpersonal and communication skills ...

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Service Delivery Program Manager information

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities in Kansas are hiring for Service Delivery Program Manager jobs?

Cities in Kansas with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Global Service Delivery Manager

Overland Park, KS • On-site

Stefanini, Inc
IT Services • 10K+ employees
Learn more about Stefanini, Incexternal

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Join us to co-create solutions for a better future! Job Details

Global Service Delivery Manager - Overland Park, KS

Job ID: 64054

Job Category: Stefanini Digital Talent Mall

Position Type: Full Time

Duration: On going

Remaining Positions: 1

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost‑reducing and effective services (IT Infrastructure Outsourcing, End‑User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

You will oversee a number of teams across the global service delivery, working closely with client representatives and requiring strong attention to detail, as well as excellent interpersonal skills. You will be responsible for driving strategy within your assigned delivery programs in partnership with the Business Unit Lead and Client Success Director, account for the financial and operational results of your teams, and drive continuous improvement activities. You will also enjoy working with an energetic and dynamic team, engaging at many levels with the client to improve the service delivered to their users.

  • Act as Global Single Point of Contact (SPOC) for client(s)
  • Responsible for day to day Global delivery of Service Desk, Deskside, and Infrastructure Services
  • Provide leadership, direction and coach/mentor team
  • Implement, monitor and adhere to Best Practices for Global delivery locations
  • Implement process improvements
  • Manage Scope of Work and Change of Scopes
  • Assist with new launches or new business with client(s)
  • Assist with invoicing
  • Deliver to Expectations
  • Provide Executive Management Presentations on Services
  • Participate in on‑going Service Delivery Meetings
  • Global Expense Management
  • Drive Continuous Improvement
What do you need to succeed?
  • Bachelor’s degree required, Master’s or graduate certifications preferred. Typically requires more than 2 years of Global Management experience.
  • Global experience
  • Financial Management Experience on a Global level
  • In‑depth understanding of IT industry dynamics
  • Critical thinking and problem solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills
  • Superior verbal, written, facility and presentation skills
  • Collaboration and team leadership abilities
  • Effective time and project management skills
  • Ability to manage strategically as well as at a more detailed level as needed
  • Experience with ServiceNow is a plus
What you'll get
  • Work with brilliant minds, often within a global capacity
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well
Why we're different
  • Brazilian and privately owned company
  • Agility, flexibility, and innovation are in our DNA
  • Flat organizational structure which enables faster communication and decision making
Take a look for yourself

Here’s one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Pay Range

Based on Experience

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