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Service Delivery Program Manager Jobs in Kansas (NOW HIRING)

Valence

Program Manager

Wichita, KS · On-site

Valence Surface Technologies is a full-service surface finishing company specializing in the ... customer in ensuring on-time delivery of conforming parts to each defined program.

Sevita

Program Manager

Bel Aire, KS · On-site

Manage the implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served. * Must be available on-call ...

Sevita Health

Program Manager

Bel Aire, KS · On-site

Manage the implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served. * Must be available on-call ...

Atlas

Program Manager

Wichita, KS

Updates and monitors customer delivery schedule status daily using the Expedite Report and ... Service or Program Management experience preferred * MRP or ERP system experience beneficial

The Atlas Group

Program Manager

Wichita, KS · On-site

Updates and monitors customer delivery schedule status daily using the Expedite Report and ... Service or Program Management experience preferred * MRP or ERP system experience beneficial

Atlas

Program Manager

Wichita, KS

Updates and monitors customer delivery schedule status daily using the Expedite Report and ... Service or Program Management experience preferred * MRP or ERP system experience beneficial

Garmin Ltd.

Program Manager IT

Olathe, KS · On-site

$112K - $112K/yr

Manages programs/projects across multiple teams and stakeholders, including planning, management ... Delivers program status and summary program information to all business levels including executive

Garmin International, Inc.

Program Manager IT

Olathe, KS · On-site

$112K - $112K/yr

Manages programs/projects across multiple teams and stakeholders, including planning, management ... Delivers program status and summary program information to all business levels including executive

US Department of the Treasury

Program Manager

Topeka, KS · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

University of Kansas

Program Manager

Lawrence, KS · On-site

Works closely with Shared Service Center and Office of Research staff on day-to-day financial management of Kansas NSF EPSCoR programs including cost share, subaward, and expenditure monitoring as ...

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Service Delivery Program Manager information

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities in Kansas are hiring for Service Delivery Program Manager jobs?

Cities in Kansas with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Program Manager

Wichita, KS • On-site

Valence
See more jobs at Valenceexternal

Full-time

Posted 17 days ago

Job description

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With ten strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.
Position Summary:
This role manages customer accounts and programs to ensure defined expectations are achieved through continuous coordination with internal departments and the customer(s). This role also will also strategize and implement high-level program initiatives to support the customer in ensuring on-time delivery of conforming parts to each defined program.
  • Responsibilities
    • Manage defined list of customer accounts (subject to change based on company performance and growth).
    • Coordinate with operations and shipping department leaders to manage company shipping truck routes to include schedule, pick up, and drop off locations.
    • Create daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders complete on time.
    • Carry out required actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times for each process. The program manager is responsible for pushing to resolve issues and escalating to department and/or site leadership team members if resolution to issues is not achieved in a timely manner.
    • Ensure adequate communication is carried out between quality, operations, finance, and customer service departments to support the customer expectation.
    • Review order completion dates to coordinate between truck routes (i.e. pick-up dates) and order completion dates to prevent delays.
    • Work with receiving, planning, scheduling, and contract review personnel to review each incoming order for defined customers and programs; determine if order splits are required to ensure due dates are met including communication to customers for approval.
    • Communicate with customers to identify orders that require pre-planning before order is delivered for critical orders and/or high priority expedite orders.
    • Ensure all required engineering (i.e. blueprints, CATIA models, specifications, part mark aids, etc.) is retrieved, prior to order deliveries, to be disseminated to the appropriate personnel to implement into processing plan.
    • Ensure all orders requiring expedited completion are marked as expedite within company MRP system, including listed expedite fee within specific order notes.
    • Oversee the updating of MRP customer contact listing for each defined customer for the auto-generated order acknowledgment and order completion notification emails.
    • Perform other related duties as assigned.
  • Qualifications
    • High School Graduate or General Education Degree (GED): Required
      Bachelor Degree, Business Management or related: Preferred
    • 5 plus years of experience in manufacturing or aerospace in a customer supporting role.

Export Compliance Requirement
This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a "U.S. Citizen".
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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