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Service Coordinator Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and ...

Just Solutions

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

IT Service Manager Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 per year Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid Your Day-To ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLERole: Full-time IT Service ManagerLocation: Fairport, NYPay: $60,000 - $80,000 per yearSchedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and ...

Ralph Honda

Service BDC Coordinator

Rochester, NY · On-site

$37K - $45K/yr

Service Appointment Coordinator Rochester, NY Join Our Elite Team! Compensation: $37,000 - $45,000 annually Ralph Honda has been serving the Rochester area for over 80 years. If you are looking for a ...

Ralph Honda

Service BDC Coordinator

Rochester, NY · On-site

$37K - $45K/yr

Position Summary Ralph Honda is seeking a Service Appointment Coordinator to join the service team. This role will be part of the service team for customers interested in scheduling appointments for ...

TJX Companies

Customer Experience Coordinator

Geneseo, NY · On-site

$17 - $17.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

TJX Companies

Customer Experience Coordinator

Newark, NY · On-site

$16.50 - $17/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Cintas

Customer Experience Coordinator

Rochester, NY · On-site

$19.25 - $24.25/hr

Requisition Number: 226134 The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge ...

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Service Coordinator information

See Rochester, NY salary details

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How much do service coordinator jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service coordinator in Rochester, NY is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $23.70 per hour, depending on experience, location, and employer.

What does a service coordinator do?

A Service Coordinator is responsible for organizing and managing services to meet the needs of clients or customers. They act as a liaison between clients, service providers, and other stakeholders to ensure that services are delivered efficiently and effectively. Their duties often include scheduling appointments, maintaining records, handling client inquiries, and ensuring compliance with policies. Service Coordinators can work in various industries such as healthcare, social services, or maintenance. Strong communication and organizational skills are essential for success in this role.

How does a service coordinator typically collaborate with other departments within an organization?

Service Coordinators play a central role in ensuring smooth communication between clients, service technicians, and internal departments such as sales, logistics, and customer service. They often coordinate schedules, relay service updates, and resolve issues by working closely with these teams. This collaboration helps streamline service delivery and ensures that client needs are met efficiently. Building strong relationships with colleagues across departments is key to success in this role, as it directly impacts client satisfaction and operational effectiveness.

What are the key skills and qualifications needed to thrive as a service coordinator, and why are they important?

To thrive as a Service Coordinator, you need strong organizational skills, attention to detail, and typically a background in administration or customer service. Familiarity with CRM software, scheduling tools, and sometimes industry-specific certifications are commonly required. Exceptional interpersonal skills, problem-solving ability, and effective communication set outstanding Service Coordinators apart. These competencies ensure seamless service delivery, client satisfaction, and efficient coordination between clients and internal teams.

What is the difference between Service Coordinator vs Customer Service Representative?

AspectService CoordinatorCustomer Service Representative
CredentialsTypically requires a high school diploma or associate degree; certifications in case management or healthcare may be preferredUsually requires a high school diploma; some roles prefer customer service or communication certifications
Work EnvironmentOften in healthcare, social services, or community programs; involves coordinating services and client interactionsPrimarily in retail, call centers, or service industries; focuses on assisting customers and resolving issues
Employer & IndustryHealthcare, social services, non-profits, community organizationsRetail, telecommunications, hospitality, and other service sectors

While both roles involve communication and client interaction, Service Coordinators focus on organizing and managing services within healthcare or social sectors, whereas Customer Service Representatives primarily handle customer inquiries and support in retail or service industries.

How much do service coordinators make in the US?

Service coordinators in the US typically earn a median annual salary of around $45,000 to $55,000, depending on experience, location, and industry. Salaries can range from approximately $35,000 for entry-level roles to over $70,000 for experienced professionals or those in high-demand areas.

What are the most commonly searched types of Service jobs in Rochester, NY?

The most popular types of Service jobs in Rochester, NY are:

What are popular job titles related to Service Coordinator jobs in Rochester, NY?

For Service Coordinator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Service Coordinator jobs in Rochester, NY look for?

The top searched job categories for Service Coordinator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Service Coordinator jobs?

Cities near Rochester, NY with the most Service Coordinator job openings:

Service Coordinator jobs near you
Infographic showing various Service Coordinator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,460 per year, or $22.3 per hour.

IT Service Coordinator

Just Solutions

Fairport, NY • Hybrid

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

About Just Solutions, Inc.:

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you!

ABOUT THIS IT SERVICE MANAGER ROLE

Role: Full-time IT Service Manager

Location: Fairport, NY

Pay: $60,000 - $80,000 per year

Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid

YOUR DAY-TO-DAY

As the leader of a high-performing service team, you will ensure client issues are resolved efficiently and service standards are exceeded. Your role involves coaching technicians, providing feedback, and supporting their growth. You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and strengthening relationships. Additionally, you will collaborate with leadership to meet service goals, monitor team performance, lead discussions, and support the onboarding of new team members to contribute to the organization's success.

QUALIFICATIONS TO BECOME OUR IT SERVICE MANAGER

  • 5+ years of experience in a Managed Service Provider (MSP) environment
  • Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians

Preferred Qualifications:

  • Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
  • Experience managing client expectations and handling escalations in a professional, customer-focused manner
  • Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
  • Ability to lead, coach, and develop technical teams while driving accountability and performance
  • Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
  • Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
  • Excellent communication and interpersonal skills, both with clients and internal team members
  • Technical background in IT support or managed services, with the ability to guide and support technicians when needed

BENEFITS

  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

Ready to lead a talented team and make a lasting impact on client success?

Take the next step in your career as our IT Service Manager. Our initial application is quick, mobile-friendly, and designed to take just a few minutes to complete. Submit yours today and discover what's possible with Just Solutions, Inc.!


Must have the ability to pass a background check

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