ZipRecruiter

Log In

1

Service Center Inbound Calls Jobs in Michigan (NOW HIRING)

AMBA

Professional Liability Insurance Agent

Detroit, MI · Remote

$55K/yr

You'll work with inbound calls and digital leads while making outbound follow-up calls to close ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

AMBA

Account Development Specialist

Midland, MI · On-site

$18/hr

... of inbound calls focused on education, service, and sales of Dental, Vision, and membership ... Have experience in a call center, customer service, or inside sales environment * Are comfortable ...

AMBA

Account Development Specialist

Midland, MI · On-site

... of inbound calls focused on education, service, and sales of Dental, Vision, and membership ... Have experience in a call center, customer service, or inside sales environment * Are comfortable ...

AMBA

Account Development Specialist

Midland, MI

$18/hr

... of inbound calls focused on education, service, and sales of Dental, Vision, and membership ... Have experience in a call center, customer service, or inside sales environment * Are comfortable ...

Car Guys Inc.

BDC Representatives

Rockford, MI

$12.75 - $17/hr

BDC representative, automotive BDC, internet sales coordinator, customer service representative, call center representative, appointment setter, dealership BDC, CRM, inbound calls, outbound calls ...

Refloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

... notch service, we'd love to hear from you! In this role, you'll play a key part in setting ... Making outbound and taking inbound calls with a smile and positive attitude * Setting up ...

previous page

Showing results 41-60

All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Michigan

Service Center Inbound Calls information

See Michigan salary details

$8

$14

$22

How much do service center inbound calls jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service center inbound calls in Michigan is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are popular job titles related to Service Center Inbound Calls jobs in Michigan?

For Service Center Inbound Calls jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Center Inbound Calls jobs in Michigan look for?

The top searched job categories for Service Center Inbound Calls jobs in Michigan are:

What cities in Michigan are hiring for Service Center Inbound Calls jobs?

Cities in Michigan with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you

Professional Liability Insurance Agent

AMBA

Detroit, MI • Remote

Full-time

Re-posted 4 days ago

Job description

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber)
Remote | Full-Time
 
About the Role
We’re hiring an Inside Sales Insurance Specialist to support a 50/50 mix of inbound and outbound sales activity, focused on Professional Liability and Cyber Security insurance solutions.
 
You’ll work with inbound calls and digital leads while making outbound follow-up calls to close business and cross-sell appropriate Property & Casualty products.
 
Your Day-to-Day
  • Handle inbound calls and web-generated leads
  • Make outbound follow-up calls to close sales
  • Consult with clients on Professional Liability and Cyber Security coverage
  • Pre-qualify prospects and ask underwriting questions
  • Cross-sell additional Property & Casualty products
  • Overcome objections and guide clients through the buying process
  • Document all activity in internal systems
  • Ensure compliance with carrier, state, and company guidelines
What We’re Looking For
  • Active Property & Casualty license (required)
  • Prior inside sales, call center, or insurance sales experience
  • Comfort with both inbound and outbound phone-based sales
  • Strong communication, organization, and time-management skills
  • Performance-driven and comfortable working toward goals
  • Ability to navigate multiple systems independently 
Schedule
  • Monday–Friday | 8-hour shifts | No nights or weekends
Compensation & Benefits
  • Hourly base pay plus monthly performance bonuses
  • Target first-year earnings of ~$55,000 for average performers
  • Full benefits package available after the eligibility period
AMBA is proud to be an Equal Opportunity Employer.