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Service Center Inbound Calls Jobs in Fenton, MI (NOW HIRING)

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ...

Thornton and Grooms

Call Center Representative

Farmington, MI · On-site

$15.75 - $19.75/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ...

OnDek Solutions

Claims Service Representative

Howell, MI · On-site

$42K/yr

... center in the Howell, MI area. Recognized as a top national employer, our client offers a ... Key Responsibilities Respond to inbound calls and electronic submissions regarding First Notice of ...

Healthcare Support Staffing

Customer Service Rep

Troy, MI · On-site

$12 - $13/hr

Working with the inbound call center taking calls from members and providers from 3 state plans to ... HS Diploma/GED * 1-3 years customer service/call center experience * Proficient MS Office skills

AAM1

Front Desk Monitor (Receptionist)

Milford, MI

$13.25 - $17/hr

Filters inbound calls to determine appropriate direction. * Greets all visitors/homeowners and ... Excellent customer service and communication skills. * Ability to offer support to administrative ...

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Service Center Inbound Calls information

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How much do service center inbound calls jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service center inbound calls in Fenton, MI is $14.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $16.49 per hour, depending on experience, location, and employer.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What cities near Fenton, MI are hiring for Service Center Inbound Calls jobs?

Cities near Fenton, MI with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you

Communication Center Representative

The Ward Companies

Davison, MI

$16/hr

Full-time

Posted 11 days ago

Job description

C&L Ward is looking for a motivated, outgoing, and goal-driven Appointment Coordinator to join our team. This is a great opportunity for someone who enjoys talking with people, staying busy, and helping turn client interest into scheduled appointments. In this role, you will answer inbound calls, learn what each client needs, and schedule them appropriately. You will also greet walk-in clients at our design centers and help guide them toward the next steps in their home improvement project.

Responsibilities:

  • Answer inbound calls and schedule appointments for sales and service teams
  • Speak with potential clients to understand their needs for windows, doors, roofing, siding, decking or repairs
  • Follow up with client inquiries until appointments are scheduled
  • Accurately enter client information into our system
  • Confirm appointments and keep schedules organized
  • Greet walk-in clients at our design centers and introduce them to product displays
  • Regular travel to our Okemos location

Schedule and Location:

  • This position primarily works out of our Davison office, with travel to our Okemos center as needed
  • Call center hours are Monday through Friday, 8:00AM - 7:00PM, and Saturday 9:00AM - 1:00PM. Team members are scheduled within these hours of operation
  • Applicants living in or near Okemos, Mi or surrounding areas are encouraged to apply