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Service Center Inbound Calls Jobs in Troy, MI (NOW HIRING)

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ...

eFund Insurance

Life Insurance Agent - Call Center

Southfield, MI · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will handle inbound calls and live-transfer leads-no cold calling or prospecting-and guide customers through the process of selecting coverage that meets their needs. This is a call center ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members. This is a high-volume call center role ideal for ...

Clementine

Part-Time Call Center Agent

Roseville, MI

$18/hr

Part-Time Call Center Agent Company: Clementine Answers l Location: Roseville, MI (In-Office) Pay ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

TJX Companies

ARRC Service Center Supervisor

Livonia, MI · On-site

$65K - $81K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support the oversight of all asset-inventory to include, but not limited to, all inbound and ... USA TJ Maxx Recycling Center 4103 Livonia MI This position has a starting salary range of $65,000 ...

Tjx

ARRC Service Center Supervisor

Livonia, MI · On-site

$65K - $81K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support the oversight of all asset-inventory to include, but not limited to, all inbound and ... USA TJ Maxx Recycling Center 4103 Livonia MI This position has a starting salary range of $65,000 ...

AMBA

Professional Liability Insurance Agent

Detroit, MI · On-site

$55K/yr

You'll work with inbound calls and digital leads while making outbound follow-up calls to close ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

AMBA

Professional Liability Insurance Agent

Detroit, MI · On-site

$55K/yr

You'll work with inbound calls and digital leads while making outbound follow-up calls to close ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

AMBA

Professional Liability Insurance Agent

Detroit, MI · Remote

$55K/yr

You'll work with inbound calls and digital leads while making outbound follow-up calls to close ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

AMBA

Professional Liability Insurance Agent

Detroit, MI · Remote

$55K/yr

You'll work with inbound calls and digital leads while making outbound follow-up calls to close ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

TEKsystems

Mortgage Customer Service Representative

Troy, MI · Hybrid

$17 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts ... MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is ...

New

TEKsystems

Mortgage Customer Service Representative

Troy, MI · Hybrid

$17 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts ... MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is ...

New

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Service Center Inbound Calls information

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How much do service center inbound calls jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service center inbound calls in Troy, MI is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are popular job titles related to Service Center Inbound Calls jobs in Troy, MI?

For Service Center Inbound Calls jobs in Troy, MI, the most frequently searched job titles are:

What job categories do people searching Service Center Inbound Calls jobs in Troy, MI look for?

The top searched job categories for Service Center Inbound Calls jobs in Troy, MI are:

What cities near Troy, MI are hiring for Service Center Inbound Calls jobs?

Cities near Troy, MI with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you

Call Center Representative

Thornton and Grooms

Farmington Hills, MI • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

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Job description

Customer Service Representative

Are you friendly, fast-paced, and passionate about creating a great customer experience? We’re looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.

Big Task

Provide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team’s scheduling success.

What You’ll Do

  • Handle inbound calls, outbound calls, chats, and online leads
  • Book appointments efficiently using the 3-day board
  • Deliver consistent service using the Six Steps of a Call
  • Support Home Care Club members with scheduling and renewals
  • Complete follow-up calls and administrative tasks as needed

KPIs

  • Raw inbound call booking rate of 37%+
  • Average handle time between 3–4.5 minutes
  • Quality score of 80%+
  • Minimum of 35 inbound touches per day

Core Values

Love. Team. Professionalism. Today.

Mission Statement

To be ever building the professionalism, integrity, and honor of the trades.

What You Bring

2–3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.

Company Description

Thornton & Grooms is Trusted and guaranteed. We’ve been privately owned since 1937. Each day, over 200 customers invite us into their homes to help solve their plumbing, HVAC, drain, and Electrical problems and educate them on solutions. Our thousands of maintenance plan members provide steady work year-round.

https://thorntonandgrooms.com/