ZipRecruiter

Log In

1

Senior Workforce Management Analyst Jobs (NOW HIRING)

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

Lantern

Workforce Management Analyst

Dallas, TX

Identify variance drivers using short-interval forecasting and trend analysis. Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers (skills, shrinkage) with ...

Lantern

Workforce Management Analyst

Dallas, TX

Identify variance drivers using short-interval forecasting and trend analysis. Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers (skills, shrinkage) with ...

Lantern

Workforce Management Analyst

Dallas, TX · On-site

Identify variance drivers using short-interval forecasting and trend analysis. Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers (skills, shrinkage) with ...

Moda Health

Workforce Management Analyst I

Portland, OR · On-site

Responsible for daily workforce planning, scheduling, and performance/trend reporting. This is a FT ... Strong analytical, organizational, and detail orientation skills required. * Ability to multi-task ...

next page

Showing results 1-20

All JobsWorkforce Management Analyst JobsSenior Workforce Management Analyst Jobs

Senior Workforce Management Analyst information

See salary details

$53.5K

$109.8K

$142.5K

How much do senior workforce management analyst jobs pay per year?

As of Jun 16, 2026, the average yearly pay for senior workforce management analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What does a Senior Workforce Management Analyst do?

A Senior Workforce Management Analyst is responsible for forecasting staffing needs, analyzing workforce data, and optimizing scheduling to ensure efficient operations. They use advanced data analysis techniques to identify trends, recommend improvements, and support decision-making in areas such as staffing, productivity, and cost management. Their role often involves collaborating with management and other departments to align workforce strategies with business goals, as well as mentoring junior analysts. They play a key role in ensuring that organizations have the right number of staff with the right skills at the right times.

What are some typical challenges a Senior Workforce Management Analyst faces and how can they be addressed?

Senior Workforce Management Analysts often face challenges such as forecasting accuracy, adapting to changing business needs, and managing multiple data sources. Balancing operational efficiency with employee satisfaction can be complex, especially in fast-paced environments where call volumes or workload fluctuate. Strong analytical skills, effective communication with operations and HR teams, and continuous process improvement are key to overcoming these challenges. Utilizing advanced WFM software and staying updated on industry trends can also help ensure optimal workforce planning.

What are the key skills and qualifications needed to thrive as a Senior Workforce Management Analyst, and why are they important?

To thrive as a Senior Workforce Management Analyst, you need strong analytical skills, expertise in forecasting and scheduling, and a background in business, statistics, or a related field. Proficiency with workforce management software (such as NICE or Genesys), advanced Excel skills, and familiarity with data visualization tools are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication are crucial soft skills for this role. These skills ensure accurate workforce planning, optimize operational efficiency, and enable clear stakeholder collaboration in dynamic business environments.
What cities are hiring for Senior Workforce Management Analyst jobs? Cities with the most Senior Workforce Management Analyst job openings:
What are the most commonly searched types of Workforce Management Analyst jobs? The most popular types of Workforce Management Analyst jobs are:
What states have the most Senior Workforce Management Analyst jobs? States with the most job openings for Senior Workforce Management Analyst jobs include:
Senior Workforce Management Analyst jobs near you
Infographic showing various Senior Workforce Management Analyst job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.
Workforce Management Analyst

Workforce Management Analyst

Staffingine LLC

Coppell, TX • On-site

Contractor

Posted 29 days ago

Job description

Job Title: Workforce Management Analyst 
Job Location: Coppell, TX 
Job Type: Contract

Job Description:  

  • Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels across all queues to ensure targets are met. 

  • Analyze intraday trends in call arrival patterns, handle times, and agent availability to make proactive adjustments and maintain operational efficiency. 

  • Adjust routing strategies and skill assignments in real time to balance workload and optimize service delivery across channels and queues. 

  • Track and report key intraday metrics, including service level, occupancy, shrinkage, and adherence, providing timely updates and insights to leadership. 

  • Identify and escalate deviations from forecast or schedule, recommending immediate actions to mitigate service impacts. 

  • Monitor agent schedule adherence and productivity, promptly communicating non-adherence and performance concerns to team leaders. 

  • Coordinate with operations and support teams to plan and manage offline activities (training, meetings, coaching) without compromising service level goals. 

  • Maintain accurate schedule data by entering exceptions, managing schedule changes, and responding to ad hoc scheduling requests. 

  • Perform intraday analysis and root-cause evaluation for service level misses, system issues, or unexpected volume fluctuations. 

  • Collaborate with WFM forecasting and scheduling teams to provide feedback on intraday performance trends and future planning assumptions. 

  • Communicate actionable recommendations to operations leaders to drive continuous improvement in queue management and staffing optimization. 

  • Assist in developing and refining real-time procedures, tools, and reporting dashboards to enhance visibility and decision-making. 

  • Participate in post-day reviews and planning sessions to identify improvement opportunities for future intraday management. 

  • Perform other related duties as assigned, supporting the WFM team’s mission to deliver optimal customer and employee experiences.