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Senior Ticket Operations Jobs in Florida (NOW HIRING)

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Lead Commercial Technical Operations

Tampa, FL · On-site

What You'll Do Technical Leadership & Shift Operations Serve as the senior technical resource and ... Ticket reviews * Call reviews * Targeted skill-gap remediation * Leading: * Shift huddles

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Senior Ticket Operations information

What do senior ticket operations do?

Senior ticket operations professionals manage the processing, distribution, and tracking of tickets for events, transportation, or customer service. They oversee ticketing systems, ensure accuracy, and coordinate with teams to optimize ticket sales and customer experience, often using specialized software and data analysis skills.

What is the difference between Senior Ticket Operations vs Ticketing Coordinator?

AspectSenior Ticket OperationsTicketing Coordinator
CredentialsExperience in ticketing systems, industry certifications often preferredSimilar experience, often entry to mid-level certifications
Work EnvironmentOversees ticketing processes, manages teams, strategic planningHandles ticket sales, customer service, and event setup
Industry UsageUsed in large venues, sports teams, and event organizationsCommon in event venues, theaters, and sports arenas

Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.

What are the most commonly searched types of Ticket Operations jobs in Florida? The most popular types of Ticket Operations jobs in Florida are:
What are popular job titles related to Senior Ticket Operations jobs in Florida? For Senior Ticket Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Senior Ticket Operations jobs in Florida look for? The top searched job categories for Senior Ticket Operations jobs in Florida are:
What cities in Florida are hiring for Senior Ticket Operations jobs? Cities in Florida with the most Senior Ticket Operations job openings:
Senior Ticket Operations jobs near you
Infographic showing various Senior Ticket Operations job openings in Florida as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director, Ticket Sales | University of Miami

ASM Global

Coral Gables, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

ASM Global rating

6.7

Company rating: 6.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

134th of 251 rated facilities management

Job description

LEGENDS GLOBAL & THE UNIVERSITY OF MIAMI
The University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.
THE ROLE
The Director, Ticket Sales is primarily responsible for leading new revenue generation and will oversee Premium Sales, Business Development, and Group Sales, while helping to hire/retain staffing, build strategy, create accountability, develop sales talent, and identify new prospective donors, ticket buyers, corporate prospects, and group opportunities. season tickets, group, premium ticket, donation, and hospitality packages for University of Miami Athletics. This person should be a self-motivated, positive, and experienced sales leader with the ability to coach, develop, and hold a team accountable. This position will be focused on building relationships, driving revenue, developing staff, and being a positive steward and representative of Legends and the University of Miami. The Director, Ticket Sales will report to the Senior Vice President, Ticket Sales & Service.
ESSENTIAL FUNCTIONS
  • Lead the Premium Sales, Business Development, and Group Sales teams responsible for offering a full menu of seating opportunities for Miami Hurricanes Football, Men's Basketball, Women's Basketball, and Baseball.
  • Develop, implement, and oversee sales strategies designed to achieve and exceed revenue goals across season tickets, group tickets, premium tickets, donations, and hospitality packages.
  • Recruit, hire, train, coach, and develop sales team members while creating a positive, competitive, team-first culture.
  • Coordinate and execute sales initiatives targeting potential customers through prospecting, cold calling, referrals, networking, events, and partnerships.
  • Monitor individual and team performance through regular pipeline reviews, one-on-one meetings, activity tracking, appointment tracking, and revenue forecasting.
  • Identify new prospects and provide leadership around creative lead generation methods, campaigns, and strategies that drive revenue through ticket and donation offerings.
  • Effectively use Salesforce CRM to accurately record, monitor, and evaluate client and prospect interactions, sales activity, pipeline movement, and forecasting.
  • Participate, lead, and contribute in weekly sales meetings, training sessions, and ongoing professional development programs for the sales team.
  • Work in conjunction with University of Miami Athletic Department team members to promote and generate sales to all ticketed events while providing a great fan experience.
  • Partner with Ticket Operations, Analytics/CRM, Marketing, Membership Service, Hurricane Club, and other internal stakeholders to ensure sales campaigns, inventory management, and customer communication are aligned.
  • Assist with pricing, packaging, product development, inventory strategy, and special ticket initiatives as directed by senior leadership.
  • Entertain and nurture relationships with current donors, prospects, corporate leaders, and community members through creative means including but not limited to networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at the stadium/arena, and outside meetings.
  • Must be willing to work non-traditional hours, weekends, events, and game days.
  • The candidate will be accountable for departmental levels of activity, appointments, pipeline management, revenue goals, and overall sales performance.

QUALIFICATIONS
  • Bachelor's Degree or equivalent.
  • 5+ years of sales experience is preferred, including experience in sports, entertainment, hospitality, premium sales, or collegiate athletics.
  • Previous experience leading, coaching, or managing sales professionals is preferred.
  • Experience selling and/or overseeing 5 and 6 figure ticketing, premium, hospitality, and donation deals is preferred.
  • Proven ability to drive additional purchases, upsell from existing donors and ticket holders, and develop new revenue opportunities.
  • Excellent professional verbal and written communication skills.
  • Maintain a professional image and positive attitude.
  • Ability to lead a team responsible for a heavy volume of outbound and inbound phone calls, emails, appointments, and sales activity.
  • Assist staff in setting and conducting in-stadium, arena, in-office, and out-of-the-office sales appointments with high-value prospects, donors, and post-work engagements with local business leaders.
  • Effectively use Salesforce CRM to maintain accurate records, evaluate team activity, manage pipeline, and provide revenue forecasting.
  • Reach and exceed team, and departmental sales revenue goals.
  • Candidate should possess excellent leadership, time management, organizational, and coaching skills.
  • Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.
  • Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients.

COMPENSATION
Competitive salary plus bonus opportunities and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On-Site University of Miami Coral Gables, FL
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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