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Senior Technical Support Analyst Jobs in Quebec (NOW HIRING)

VIA Rail Canada, Inc.

Senior Technical Advisor

Montreal, QC · On-site

CA$83K - CA$97K/yr

Reporting to the Senior Manager, Technical Advisors & Labs, the Technical Advisor will provide the ... Support operations * Possesses technical expertise and acts as a subject matter expert for all ...

Unitytech

Senior Technical Artist

Montreal, QC · On-site

Le support a la relocalisation n'est pas disponible pour ce poste * Un visa de travail ou un ... We're seeking a Senior Technical Artist to join the Unity AI Authoring team. In this role, you'll ...

Autodesk

Senior Technical Product Manager

Montreal, QC · On-site

We're looking for a strategic and customer-obsessed Senior Technical Product Manager to define and ... Synthesize customer feedback and analyze quantitative data to draw insights,make informed decisions ...

AspenTech

Sr Technical Writer

Montreal, QC · On-site

... support of community service projects to social events that foster fun and relationship building ... The Role AspenTech is looking for a talented and experienced Technical Writer to join our ...

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All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Quebec

Senior Technical Support Analyst information

See Quebec salary details

$44.5K

$81.5K

$143.5K

How much do senior technical support analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for senior technical support analyst in Quebec is $81,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
What are popular job titles related to Senior Technical Support Analyst jobs in Quebec? For Senior Technical Support Analyst jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support Analyst jobs in Quebec look for? The top searched job categories for Senior Technical Support Analyst jobs in Quebec are:
What cities in Quebec are hiring for Senior Technical Support Analyst jobs? Cities in Quebec with the most Senior Technical Support Analyst job openings:
What are popular job titles related to Senior Technical Support Analyst jobs in QC? For Senior Technical Support Analyst jobs in QC, the most frequently searched job titles are:
Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $81,521 per year, or $39.2 per hour.

Analyste Support IT / IT Support Analyst (Bilingual)

Keyloop

Montreal, QC

Full-time

Re-posted 12 days ago

Job description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
 
We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
 
 

Titre du poste :

Analyste Support IT 

Description du poste

Dans ce role, vous contribuerez a la gestion des services informatiques internes.

En tant que technicien support IT de niveau 2, vous serez le second point de contact pour les collaborateurs ayant besoin d'assistance technique. Vous serez responsable de diagnostiquer, resoudre et documenter les incidents et demandes de niveau 2, tout en assurant un support direct pour les postes de travail et les comptes utilisateurs. 

Responsabilites principales
  • Fournir un excellent service client en tout temps
  • Assurer un support technique de niveau 2 aux employes (PC, reseau, materiel) via telephone, email, Microsoft Teams ou en presentiel 
  • Maintenir et administrer les plateformes utilisees par l'equipe IT
  • Fournir des conseils techniques et former les utilisateurs internes
  • Installer et configurer les postes de travail et equipements IT 
  • Gerer les demandes liees aux comptes utilisateurs
  • Collaborer avec les differentes equipes chez Keyloop
  • Respecter les SLA (accords de niveau de service)
  • Assurer le suivi et la resolution des incidents utilisateurs (a distance ou sur site) 
  • Suivre, documenter et gerer les tickets via l'outil ITSM
  • Maintenir la securite des utilisateurs et des systemes
  • Proposer des ameliorations aux processus IT
Connaissances et experience
  • Forte capacite de resolution de problemes multi-technologies
  • Minimum 3 ans d'experience en administration Microsoft O365 et Azure
  • Bonne maitrise des produits Microsoft O365
  • Bonne connaissance d'Active Directory (gestion des utilisateurs, groupes, securite)
  • Connaissance des reseaux d'entreprise (TCP/IP, protocoles reseau)
  • Experience sur Windows et macOS
  • Capacite a generer des rapports O365 (analyse, audit, projets)
  • Excellentes competences en documentation et redaction technique
  • Bonne communication avec differents interlocuteurs
  • Experience avec outils de ticketing et help desk
  • Capacite a gerer de petits projets et a encadrer des profils juniors
  • Connaissances AS400 et Lotus Notes (atout) 
Competences et aptitudes Resolution de problemes
  • Depannage O365, Windows, macOS, Azure et Active Directory
  • Gestion et contribution a la resolution d'incidents majeurs
  • Participation aux escalades si necessaire 
Collaboration et relationnel
  • Agir comme point de contact de niveau 2 pour les employes
  • Developper une image positive du service IT
  • Autonomie, rigueur et sens de l'organisation
  • Esprit d'equipe et capacite a travailler de maniere autonome 
Conditions specifiques
  • Presence reguliere au bureau (Montreal)
  • Astreinte occasionnelle (support hors horaires)
  • Deplacements ponctuels possibles
 
Job Title:

IT Support Analyst

Job Description

In this role, you will contribute to the management of internal IT services.

As a Level 2 IT Support Analyst, you will act as the second point of contact for employees requiring technical assistance. You will be responsible for diagnosing, resolving, and documenting Level 2 incidents and requests, while providing direct support for workstations and user accounts.

Key Responsibilities
  • Provide excellent customer service at all times
  • Deliver Level 2 technical support to employees (PC, network, hardware) via phone, email, Microsoft Teams, or onsite
  • Maintain and administer IT platforms used by the IT team
  • Provide technical guidance and training to internal users
  • Install and configure workstations and IT equipment
  • Manage user account-related requests
  • Collaborate with various teams across Keyloop
  • Ensure adherence to SLAs (Service Level Agreements)
  • Monitor and resolve user incidents (remotely or onsite)
  • Track, document, and manage tickets via the ITSM tool
  • Maintain user and system security
  • Recommend improvements to IT processes
Knowledge & Experience
  • Strong multi-technology problem-solving skills
  • Minimum 3 years of experience with Microsoft O365 and Azure administration
  • Good knowledge of Microsoft O365 products
  • Solid understanding of Active Directory (user management, groups, security)
  • Knowledge of corporate networks (TCP/IP, network protocols)
  • Experience with Windows and macOS
  • Ability to generate O365 reports (analysis, audits, projects)
  • Excellent documentation and technical writing skills
  • Strong communication skills across different stakeholders
  • Experience with help desk/ticketing tools
  • Ability to manage small projects and mentor junior team members
  • Experience with AS400 and Lotus Notes (nice to have)
Skills & Competencies Problem Solving
  • Troubleshooting O365, Windows, macOS, Azure, and Active Directory
  • Contributing to the resolution of major incidents
  • Supporting escalations when required
Collaboration & Interpersonal Skills
  • Act as a Level 2 point of contact for employees
  • Promote a positive image of the IT service function
  • Demonstrate autonomy, organisation, and attention to detail
  • Strong team player with the ability to work independently
Why join us?
We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
 
An inclusive environment to thrive
We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.
 
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
 
Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials.
 
We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.
 
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity." 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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