Senior System Engineer Servicenow Jobs (NOW HIRING)

To Qualify:  Candidates must be local to the Asheville, NC market.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior System Engineer with HCA Healthcare you can be a part of an organization that is devoted to giving back!

The Senior System Engineer designs, implements, monitors, and supports the HCA system and storage infrastructure. As a primary technical resource, the Senior System Engineer is responsible for the set-up and repair of facility system and storage infrastructure, including the monitoring and diagnosis of system and storage performance, and resolution of system-based incidents and requests reported to the service desk, especially complex incidents requiring research and diagnostics.

The Senior System Engineer maintains the HCA system and storage environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based system equipment. This position assists with facility-based project planning, strategic planning, 24x7 on-call support with other members of IT staff, and may be required to supplement facility-based, on-site support to technical resources.

General Responsibilities:  

• Design, implementation, monitoring, and support of hardware and software to support the system and storage infrastructure. This includes, but is not limited to: monitoring servers, SAN, data protection (backup and archive), and distributed services/resources for failures and recommending corrective action.
• Creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and system operations which improve service and repeatability.
• Maintenance and support of facility-level system and storage equipment, including but not limited to: server equipment, SAN, data protection, and other distributed services.
• Participation in and support of facility-level technical implementation projects.
• Provides 24x7 on-call support based on IT staff rotation to assist with troubleshooting, coordination, escalation, and resolution of system or storage-based incidents, equipment failures, etc.
• Aids and trains users on proper use of facility technology.
• Mentors and trains System Engineers and other IT personnel, as needed.
• Participates in facility-based IT project planning, as needed. Effectively work with corporate IT&S personnel to ensure that priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Wintel Engineering, corporate Security, and external vendors to support facility operations.
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources.
• Coordinates and participates in regular -wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved system and storage architecture and security policies.
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
• Adheres to and supports HCA IT&S standards, policies and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.

What qualifications you will need:

Required:

Strong knowledge of the following:

• Working knowledge of supported operating system (Windows server and VMware ESXi), utilities, vendor products, applicable programming languages and scripting, diagnostic techniques, applicable communications protocols, applicable hardware configurations
• Must have 2+ years experience in deploying technically complex infrastructure computing solutions across platforms and components.
• Hands on experience with virtual technology, such as, Citrix Virtual Apps and Desktops, VMWare ESXi, Nutanix AHV, and IGEL endpoint solutions.
• Experience in one or more of the following: NetBackup, Data Domain, Zerto or CommVault
• Diagnostic techniques using powershell scripting
• Applicable communication protocols and hardware configurations
• Statistical and analytical tools for system monitoring such as Dynatrace

Preferred:

• Demonstrates broad knowledge of system and storage technologies and standards
• Demonstrated ability to multi-task; Possesses strong analytical skills
• Demonstrated customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Provides onsite technology support on projects

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Information System is preferred. 
• 3+ years experience with complex server/storage technologies
• Occasional/ Intermittent Travel

CERTIFICATE/LICENSE:

• NCP/AHV, Citrix, or VCP preferred
• Valid state drivers license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that invests in you! We are reviewing applications for our Senior System Engineer opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.