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Senior Support Engineer Jobs in Rhode Island (NOW HIRING)

Tokio Marine HCC

Senior Software Engineer

Warwick, RI · On-site

$122K - $161K/yr

Senior Software Engineer As the nation's original travel insurance comparison site, InsureMyTrip, a ... Define and support service level objectives (SLOs), service level indicators (SLIs), and ...

Pharmaron

Senior Project Engineer

Coventry, RI · On-site

$120K - $140K/yr

Senior Project Engineer Salary Range: $120K-$140K Location: Coventry, RI About Pharmaron Pharmaron ... We're proud of the impact we make and just last year, we supported 887 discovery projects , 1,100 ...

Pharmaron

Senior Project Engineer

Coventry, RI

$120K - $140K/yr

Senior Project Engineer Salary Range: $120K-$140K Location: Coventry, RI About Pharmaron Pharmaron ... We're proud of the impact we make and just last year, we supported 887 discovery projects , 1,100 ...

Pharmaron

Senior Project Engineer

Coventry, RI · On-site

$99K - $129K/yr

We're proud of the impact we make and just last year, we supported 887 discovery projects, 1,100 ... What You'll DoThe Senior Project Engineer will lead the planning, execution, and delivery of ...

Trilon Group

Senior Geotechnical Engineer

Providence, RI · On-site

$100K - $120K/yr

Senior Geotechnical Engineer Department: Subsurface Employment Type: Full Time Location: Providence ... We believe that each day is an opportunity to support one another, to support our clients, and to ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Rhode Island

Senior Support Engineer information

See Rhode Island salary details

$22K

$101.1K

$155.7K

How much do senior support engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for senior support engineer in Rhode Island is $101,127.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $121,900.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Rhode Island look for?

The top searched job categories for Senior Support Engineer jobs in Rhode Island are:

What are popular job titles related to Senior Support Engineer jobs in RI?

For Senior Support Engineer jobs in RI, the most frequently searched job titles are:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $101,127 per year, or $48.6 per hour.

Senior Consultant | Database Administration | PostgreSQL

Johnston, RI • On-site

Spruce Infotech
IT Services • 1 - 10 employees
Learn more about Spruce Infotechexternal

$50 - $68.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

POC: Bharath Subramanya
******ATTENTION ALL SUPPLIERS******
READ BEFORE SUBMITTING:
• UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
• Limited to 2 submission per supplier. Please submit your best.
• We prioritize endorsing those with complete and accurate information
• Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
• Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.
MANDATORY: Please include in the resume the candidate's complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.
Job title: Senior Consultant | Redshift | Amazon Redshift Production Support Engineer
Work Location: Johnston, RI 02919
Vendor Rate: XXX/HR
Minimum years of experience: 8-10
Would you require the candidates to meet you for in person interview?
Is Skype/WebEx interview,OK? Yes
Is this onsite/remote position: Onsite
If onsite, will you be considering relocation candidates: No
Does this position require Visa independent candidates only? Yes
Job Description:
Amazon Redshift Production Support Engineer responsible for the day-to-day administration, monitoring, performance tuning, incident management, and operational support of enterprise-scale Redshift data warehouse environments.
The role involves ensuring platform stability, availability, security, and optimal performance while supporting business-critical analytics workloads.
Key Responsibilities
1. Production Support & Operations
Provide 24x7 support for Amazon Redshift clusters.
Monitor cluster health, availability, and performance.
Handle incidents, service requests, and problem management activities.
Participate in on-call rotations and production support coverage.
Perform issue triage and root cause analysis (RCA).
Coordinate with application, ETL, cloud, and infrastructure teams during incidents.
Maintain SLA compliance for incident resolution and service requests.
2. Redshift Administration
Provision and configure Redshift clusters.
Manage cluster upgrades and maintenance activities.
Perform node replacement and cluster resizing activities.
Configure workload management (WLM) queues.
Manage snapshots and backup strategies.
Restore clusters during failures or DR testing.
Implement parameter group and cluster configuration changes.
3. Having exp in Performance Tuning
Backup, Recovery & Disaster Recovery
Data Load and ETL Support
Capacity Planning
Documentation & Knowledge Management
Please provide the TOP skills, and the years of experience that you'll consider:
8-10 yrs
1. Amazon Redshift Production Support
2. Performance Tuning , Backup, Recovery & Disaster Recovery
3. Data Load and ETL Support , Capacity Planning , Documentation & Knowledge Management
Project Code: Child code for DB support team within RU

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