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Senior Support Engineer Jobs in Alaska (NOW HIRING)

ProSidian Consulting

ProSidian.com ProSidian Seeks a Senior-2 Engineer/Analyst/Consult | Utilities Privatization Program Management and Support Services [DLA0020019] for Program Support on a Exempt 1099 Contract: No ...

Humana Inc

Senior Software Engineer - NBA

Juneau, AK · On-site

$107 - $147/hr

Become a part of our caring community We are searching for a Senior Software Engineer to architect ... Backward compatible to support safe evolution and upgrades * Apply industry best practices for API ...

Teck

$147K - $203K/yr

The Senior Mine Engineer will coach and mentor engineers responsible for D&B activities, drive ... We offer a two-weeks on / two-weeks off rotational schedule to support a healthy work-life balance.

Alaska-Santos

Senior Construction Manager

Anchorage, AK · On-site

$120 - $160/hr

Position Purpose The Senior Construction Manager reports to the Project Director and manages all ... Support the engineering process through coordination of constructability reviews to ensure ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Alaska

Senior Support Engineer information

See Alaska salary details

$24.2K

$111.2K

$171.2K

How much do senior support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior support engineer in Alaska is $111,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,800.00 and $134,100.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Alaska look for?

The top searched job categories for Senior Support Engineer jobs in Alaska are:

What cities in Alaska are hiring for Senior Support Engineer jobs?

Cities in Alaska with the most Senior Support Engineer job openings:

What are popular job titles related to Senior Support Engineer jobs in AK?

For Senior Support Engineer jobs in AK, the most frequently searched job titles are:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $111,209 per year, or $53.5 per hour.

Alaska Automation Capability - Systems Engineer - Senior

Peraton

Anchorage, AK • On-site

$104K - $166K/yr

Full-time

Re-posted 13 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

52nd of 226 rated it services

Job description

Responsibilities
Shape the Future of America's Skies with Peraton
Join Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA's Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton delivers the mission-critical systems and services that keep our nation's skies safe, secure, and connected.
We're seeking innovative professionals who thrive in high-impact, mission-driven environments and are excited to help transform the future of air traffic management. This is a unique opportunity to contribute to one of the world's most vital transportation infrastructures while collaborating with leaders in aviation, engineering, data science, and systems integration.
At Peraton, you won't just support the mission-you'll help define it.
Alaska Automation Capability - Systems Engineer - Senior
Location: Anchorage, AK or Herndon, VA
Job Description:
We are seeking a highly experienced Systems Engineer - Senior to support the FAA Alaska Automation Capability (AAC) program. In this role, you will plan, manage, deconflict, streamline, and execute the procurement of equipment, services, and construction to support Alaska Flight Service modernization. Using a holistic systems engineering approach, you will support the design, develop, evaluate, and modify end-to-end systems and systems-oriented products throughout their entire life cycle.
This position plays a critical role in transitioning radio communications from legacy architectures to modern IP-based environments in coordination with Telecommunications Integrated Services (TIS), while simultaneously ensuring all system requirements are rigorously defined, verified, and validated against customer and government standards.
Responsibilities:
  • Synchronize cutover schedules stakeholders to minimize outages and maintain pilot-to-controller communication. Verify legacy and VoIP radio system integration with the new Voice Communication System (VCS). Ensure vendor adherence to technical, logistics, cybersecurity, and safety requirements throughout migration.
  • Generate quantifiable requirements based on customer needs, system design, and acquisition logistics.
  • Translate high-level strategies into system requirement specifications and lower-level implementation requirements with multi-discipline teams.
  • Ensure compliance with client and government standards through formal verification methods. Establish and coordinate standards, practices, and procedures across the product development lifecycle.
  • Support the design, development, and evaluation of end-to-end systems across their full life cycle.
  • Design interfaces and integrate system elements to ensure cohesive end-to-end performance.
  • Participate in design reviews of hardware and software components to ensure requirements traceability and compliance.
  • Generate system-level verification procedures and customer acceptance test procedures.
  • Review test plans to ensure they meet contractual objectives and participate in testing to validate requirements.

Qualifications
Required Qualifications:
  • Minimum of 8 years with BS/BA; minimum of 6 years with MS/MA; minimum of 3 years with PhD in systems or infrastructure engineering; Minimum 12 years in lieu of a degree
  • US Citizenship and the ability to obtain a Public Trust Clearance.
  • Experience supporting FAA, DoD, or other federal aviation/ telecommunications programs.
  • Familiarity with Voice over IP (VoIP) systems, Voice Communication Systems (VCS), and legacy radio architectures.
  • Strong background in systems engineering principles, including requirements development, verification, and validation.
  • Knowledge of cybersecurity requirements and compliance frameworks applicable to federal communications infrastructure.
  • Proven ability to coordinate across multi-discipline engineering teams and manage complex stakeholder environments.

Preferred Qualifications:
  • Experience supporting FAA programs or National Airspace System (NAS) infrastructure projects.
  • Bachelor's degree in Engineering, Telecommunications, Computer Science, Information Technology, or Aviation Systems.

#BNATCS
#AlaskaNAS
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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