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Senior Member Service Representative Jobs in Riverside, CA

Crunch Fitness

Member Services Representative

Orange, CA · On-site

$16.90/hr

Wellness resources MEMBER SERVICE REPRESENTATIVE If you've got maincharacter energy, we want you Welcome to Crunch - where the vibes are high and the judgment is low If you want a job that's fun ...

Crunch Fitness

Member Services Representative

Tustin, CA · On-site

$16.90 - $18/hr

Wellness resources MEMBER SERVICE REPRESENTATIVE If you've got maincharacter energy, we want you Welcome to Crunch - where the vibes are high and the judgment is low If you want a job that's fun ...

Crunch Fitness

Member Services Representative

Tustin, CA · On-site

$16.90 - $18/hr

Wellness resources MEMBER SERVICE REPRESENTATIVE If you've got main-character energy, we want you Welcome to Crunch - where the vibes are high and the judgment is low If you want a job that's fun ...

Crunch Fitness

Member Services Representative

Anaheim, CA · On-site

$16.90 - $18/hr

Wellness resources MEMBER SERVICE REPRESENTATIVE If you've got maincharacter energy, we want you Welcome to Crunch - where the vibes are high and the judgment is low If you want a job that's fun ...

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Showing results 21-40

All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Riverside, CA

Senior Member Service Representative information

See Riverside, CA salary details

$12

$24

$36

How much do senior member service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for senior member service representative in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Riverside, CA?

For Senior Member Service Representative jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Riverside, CA look for?

The top searched job categories for Senior Member Service Representative jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Senior Member Service Representative jobs?

Cities near Riverside, CA with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,071 per year, or $24.1 per hour.

Pipeline Support Branch Services Rep. - Part Time - Perris

Altura Credit Union

Perris, CA

$21.90/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

SUMMARY
The Branch Services Representative Welcomes Members to the branch, performs their financial transaction, and guides them through a successful and rewarding experience to increase each Member’s profitability potential and to guarantee that every Member, every time, receives a warm and positive experience. Displays Altura Credit Union’s Core Values (Respect, Integrity, Innovation, Passion, and Excellence) to both external and internal Members. Takes ownership of every Member every time and provides “Start to Finish” Member service. A Branch Service Representative (BSR) is typically an entry-level position within Altura’s branch network. As a BSR gains experience and develops skills, they are expected to advance to a Branch Service Representative III position within 12-18 months of hire.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Demonstrates excellence in Member service by welcoming Members to the branch and providing service in an efficient, friendly, and professional manner. Maintains a member survey average score of 9.5 or above.
  • Profiles Members to determine Members’ needs and directs them to the proper services and resources for transacting business. Cross-sells Altura Credit Union and its Affiliate’s products and services. Consistently achieves monthly referral quota.
  • Accurately performs Symitar functions and balances cash drawer daily.
  • Adheres to compliance issues, policies, and procedures to preserve the operational integrity of the branch network.
  • Preserves the retail image of the branch office by maintaining a superior appearance of professionalism, cleanliness, and organization.
  • In-person and/or online personal development training.

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or equivalent required; college preferred.
  • Minimum of six (6) months’ experience in retail or customer service required.
  • Exceptional customer service skills required.

Why Altura?
WORK-LIFE BALANCE
  • Vacation (10+ or Minimum Days)
  • Sick (8 Days)
  • Holidays (11 Days amp; 1/2 Day Christmas Eve)
  • Birthday amp; Anniversary Day Off
  • Specialized Paid Time Off (Jury Duty, Bereavement, etc.)
  • Community Volunteer Events
  • Social Events amp; Outings
  • Event amp; Venue Discounts

WEALTH INCENTIVES
  • Competitive Pay
  • Stakeholders
  • 401k Dollar-for-Dollar Match up to 6% (after one year of service)
  • Business Attire Allowance
  • Annual Performance Review amp; Increase
  • Wellness Incentive
  • Tuition Reimbursement
  • Awards, Recognitions amp; Incentives
  • Free Checking amp; Savings Accounts
  • Discounted Employee Loan Rates

HEALTH AND WELLNESS
  • Kaiser and Cigna Medical amp; Prescription Plans
  • Dental amp; Vision
  • Fitness Challenges amp; Gym Access
  • Onsite Wellness Programs
  • Medical amp; Dependent Flex Spending Account
  • Life amp; A amp;D Insurance
  • Employee Assistance Program
  • Pet Insurance

Apply