ZipRecruiter

Log In

1

Senior Member Service Representative Jobs in Riverside, CA

next page

Showing results 1-20

All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Riverside, CA

Senior Member Service Representative information

See Riverside, CA salary details

$12

$24

$36

How much do senior member service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for senior member service representative in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Riverside, CA?

For Senior Member Service Representative jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Riverside, CA look for?

The top searched job categories for Senior Member Service Representative jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Senior Member Service Representative jobs?

Cities near Riverside, CA with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,071 per year, or $24.1 per hour.

Member Service Representative 3

Eagle Community Credit Union

Anaheim, CA • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Title - Member Service Representative 3

Location - Anaheim Branch

Provides exemplary service to members by accurately and efficiently handling their financial and loan-related transactions in person or by phone, and by assisting members in increasing the profitability of their business relationship with the credit union. To meet service and sales goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Performs operational duties such as branch opening and closing, security, scheduling, research and reporting, account reconciliation, and auditing.
  • Assists in completing required branch audits.
  • Opens and processes all transactions relating to new accounts, certificates, and IRAs.
  • Inputs loan applications, follows up on loan decisions, and funds loans.
  • Inputs member transaction requests for account data changes, deposits, cash withdrawals, transfers, check withdrawals, loan payments, travelers checks, savings bonds, and money orders.
  • Accurately answer member questions regarding credit union products, services, and credit union policies in a friendly and courteous manner by phone or in person.
  • Consistently balances computer-generated totals within the required timeframe and vault duties as assigned.
  • Follows credit union policies and procedures to protect the credit union from exposure to loss or fraud.
  • Meets or exceeds assigned performance standards and goals pertaining to member utilization of credit union products and services.

SECONDARY DUTIES AND RESPONSIBILITIES

  • Stays informed of our products, services, procedures, new developments, and knowledge of the competition and their products.
  • Works to increase knowledge in sales and service, technical skills, and professional development through available internal and external resources.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience: One to two years of related experience and/or training; or an equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Prefer bilingual in Vietnamese or Spanish.

Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: 10 Key, Word, Excel, Outlook, Internet, and Symitar.

Certificates and Licenses: No certifications are needed.

Supervisory Responsibilities: This job has no supervisory responsibilities.

WORK ENVIRONMENT: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Primarily in-door office work with quiet to a moderate noise level.
  2. Occasional work outside the office.
  3. Travel requirements - occasional local travel.
  4. Occasional evening and weekend schedules are required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision.
  • The employee is regularly required to talk or hear.
  • The employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.
  • The employee is occasionally required to stoop, kneel, crouch, or crawl.

Apply