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Answering Service Rep Jobs in Riverside, CA (NOW HIRING)

The Glass Guru

Customer Service Representative

Redlands, CA · On-site

$16 - $22/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Respond to any voicemails and/or messages from answering service (if applicable) * Respond to ...

Lancesoft

Customer Service Representative

Brea, CA · On-site

$20 - $22.50/hr

The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and ...

Sunrise Systems Inc

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Customer Service Representative_26-03091

Brea, CA · On-site

$22 - $25/hr

The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and ...

New

EMPRO US

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Customer Service Representative

Santa Ana, CA · On-site

$20 - $25/hr

Customer Service Representative Job Summary: We are seeking a friendly, professional, and customer ... answering questions, resolving issues, and ensuring a positive customer experience. Key ...

Onward

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Customer Service Representative

Rancho Cucamonga, CA · On-site

$18 - $22/hr

SUMMARY We are looking to Hire IMMEDIATLEY a Telephone Customer Service Representative for a ... DUTIES AND RESPONSIBILITIES · Assist customers over the phone and through email. · Answering ...

Adept HR

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Customer Service Representative

Redlands, CA · On-site

$18/hr

MUST HAVE Customer Service Representative with Logistics, Distribution, or Manufacturing background ... Provide outstanding customer service by answering inquiries, resolving issues promptly, and ...

dbi

Alterations Customer Service Representative

Ontario, CA

$16.25 - $22.25/hr

The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for ...

dbi

Alterations Customer Service Representative

Ontario, CA · On-site

$16.25 - $22.25/hr

The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for ...

The Glass Guru

Office Manager/Coordinator

Yucaipa, CA · On-site

$30K - $40K/yr

Manage the day to day operations of the staff Customer Service Rep. (if applicable) * Answer ... Respond to any voicemails and/or messages from answering service. (if applicable) * Manage and ...

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All JobsAnswering Service Rep JobsAnswering Service Rep Jobs in Riverside, CA

Answering Service Rep information

See Riverside, CA salary details

$13

$24

$40

How much do answering service rep jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for answering service rep in Riverside, CA is $24.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $28.61 per hour, depending on experience, location, and employer.

What is an Answering Service Representative?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do Answering Service Reps effectively manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an Answering Service Representative, and why are they important?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.
What are popular job titles related to Answering Service Rep jobs in Riverside, CA? For Answering Service Rep jobs in Riverside, CA, the most frequently searched job titles are:
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What cities near Riverside, CA are hiring for Answering Service Rep jobs? Cities near Riverside, CA with the most Answering Service Rep job openings:
Answering Service Rep jobs near you
Customer Service Representative

Customer Service Representative

The Glass Guru

Redlands, CA • On-site

$16 - $22/hr

Full-time

Posted 22 days ago

Job description

Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy

Qualifications & Educational Requirements:
  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test

Preferred Skills:
  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

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