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Answering Service Rep Jobs in Riverside, CA (NOW HIRING)

The Glass Guru

Office Manager/Coordinator

Yucaipa, CA · On-site

$30K - $40K/yr

Manage the day to day operations of the staff Customer Service Rep. (if applicable) * Answer ... Respond to any voicemails and/or messages from answering service. (if applicable) * Manage and ...

BCforward

Customer Service Representative

La Verne, CA

$16 - $21.75/hr

Customer Service Representative Location: La Verne, CA Duration: 6+ Months Job Summary Responsible ... Answering pricing and product inquiries, order and item status received via email, telephone, FAX ...

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All JobsAnswering Service Rep JobsAnswering Service Rep Jobs in Riverside, CA

Answering Service Rep information

See Riverside, CA salary details

$13

$24

$40

How much do answering service rep jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for answering service rep in Riverside, CA is $24.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $28.61 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What are popular job titles related to Answering Service Rep jobs in Riverside, CA?

For Answering Service Rep jobs in Riverside, CA, the most frequently searched job titles are:

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The top searched job categories for Answering Service Rep jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Answering Service Rep jobs?

Cities near Riverside, CA with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

Customer Service Representative

Berger Transfer & Storage

Chino, CA • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Berger Moving & Storage is growing and that means exciting new career opportunities! Join an iconic family of companies known for our strong culture, exceptional team camaraderie, and commitment to professional growth and development.
As a testament to our people and performance, Berger was recently named Allied Van Lines' 2025 Agent of the Year and earned the American Trucking Associations' 2026 Moving & Storage Agent of the Year - Service Excellence Award. These honors reflect the dedication of our team and our unwavering focus on delivering outstanding customer experiences.
At Berger, our success starts with our people. We are committed to hiring individuals who take pride in their work and are driven to exceed the expectations of our customers and partners. Our ideal candidate connects with our mission-"to help every customer have a positive, memorable experience"-and embodies our core values: "being open, honest, and fair...whatever we do, we do it right and we do it together".
Berger Moving & Storage is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has proudly served individuals and businesses for over 110 years. Today, we are one of the largest agents for Allied Van Lines, with a nationwide network of 18 locations across the United States.
We are seeking a Customer Service Representative to join our team in Chino, California!. Our Distribution Customer Service Coordinator is an instrumental role which encompasses answering our phones and providing a great first impression of Berger to our customers and vendors. Our Distribution Customer Service Coordinator helps conduct the smooth operations of our fast-paced and friendly team environment, while constantly keeping a high level of efficiency and professionalism. They are confident, well spoken and act as our customer's advocate.
Responsibilities for Customer Service Representative include but are not limited to:

  • Act as the face to our customer over the phone and in person with visitors
  • Exhibit a very positive attitude, work well in a team environment, & have the ability to multitask.
  • Work closely with our move coordinators in order to serve customer needs
  • Have excellent computer skills and able to manage incoming calls
  • Are ready to learn aspects of moving & relocation in order to work with customers during the moving process
  • Handle office administrative responsibilities including the ordering of supplies, filing, office mail, etc.
  • Create & update customer orders, calculate move estimates, check in with customers during the move process, & schedule specialized services
  • Other duties assigned by management
The successful candidate for this position will share the following knowledge, skills and abilities:
  • High School Diploma or Equivalent (preferred);
  • 1 year of Customer Service experience (required);
  • Strong verbal and written communication skills;
  • Energetic self motivator with a positive and friendly demeanor;
  • Extremely organized with a strong attention to detail;
  • Capable of working both independently and as part of a team;
  • Comfortable handling high volumes of workload;
  • Intermediate Microsoft Word, Excel and Outlook experience
Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:
  • Competitive Pay;
  • Paid Time Off (begin accruing your very first day of employment!);
  • Medical, Dental & Vision Benefits;
  • 401K;
  • Employee Discounts with Verizon, Sketchers and more!

Berger Transfer & Storage, Inc. is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.
Salary Description
$22/Hr

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