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Virtual Customer Service Agent Jobs in Riverside, CA

Sharpcontra

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Customer Service Agent At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our ...

Alphabe Insight Inc

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for ...

Alphabe Insight Inc

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for ...

Unifi

Customer Service Agent - ONT

Ontario, CA · On-site

$15.75 - $21/hr

Customer Service Agent - ONT Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are ...

Europcar

Customer Service Agent - $18.00

Ontario, CA

$15.75 - $21/hr

... Agent: * Provide a warm, friendly welcome to all returning customers with a positive and ... Inspect vehicles for quality standards and promptly pull any that need servicing * Facilitate ...

Unifi

Customer Service Agent - ONT

Ontario, CA · On-site

$15.75 - $21/hr

General information Job Title Customer Service Agent - ONT Date Thursday, August 13, 2026 Entity Unifi Aviation, LLC State California City Ontario Base Pay Rate: $ 17.00 Full/Part Time Part Time ...

Unifi Aviation LLC

Customer Service Agent - ONT

Ontario, CA · On-site

$15.75 - $21/hr

Requirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone.

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Riverside, CA

Virtual Customer Service Agent information

See Riverside, CA salary details

$10

$18

$28

How much do virtual customer service agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual customer service agent in Riverside, CA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.82 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Riverside, CA?

The most popular types of Customer Service Agent jobs in Riverside, CA are:

What are popular job titles related to Virtual Customer Service Agent jobs in Riverside, CA?

For Virtual Customer Service Agent jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Riverside, CA look for?

The top searched job categories for Virtual Customer Service Agent jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Virtual Customer Service Agent jobs?

Cities near Riverside, CA with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,428 per year, or $19 per hour.

Customer Service Agent

Sharpcontra

Santa Ana, CA • On-site

$51K - $56K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Customer Service Agent

At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our clients' business goals, combining market research, analytics, and creative insight to drive measurable growth. We value integrity, creativity, and excellence in every campaign we deliver.

Job Description

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring an outstanding service experience. The ideal candidate is empathetic, solution-driven, and thrives in a fast-paced environment.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person
  • Resolve customer concerns efficiently while maintaining a high level of satisfaction
  • Document interactions and maintain accurate records in the system
  • Collaborate with internal departments to escalate and resolve complex issues
  • Follow company procedures and service standards at all times
  • Continuously seek ways to improve customer service processes and outcomes
Qualifications

High school diploma or equivalent required; Associate's or Bachelor's degree is a plus

1+ year of experience in customer service or a client-facing role

Excellent communication and problem-solving skills

Ability to multitask, stay organized, and work independently

Proficiency in Microsoft Office and CRM systems

Strong attention to detail and a positive attitude

Benefits
  • Competitive salary: $51,000 – $56,000 annually
  • Comprehensive health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement plan with company match
  • Professional development and growth opportunities
  • Supportive and collaborative work environment

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