ZipRecruiter

Log In

1

Online Customer Service Agent Jobs in Riverside, CA

Alphabe Insight

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Customer Service Agent At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our ...

Alphabe Insight Inc

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for ...

Alphabe Insight Inc

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for ...

Unifi

Customer Service Agent - ONT

Ontario, CA · On-site

$15.75 - $21/hr

Customer Service Agent Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are ...

Unifi

Customer Service Agent - ONT

Ontario, CA · On-site

$15.75 - $21/hr

General information Job Title Customer Service Agent - ONT Date Wednesday, May 13, 2026 Entity Unifi Aviation, LLC State California City Ontario Base Pay Rate: $ 17.00 Full/Part Time Part Time Exempt ...

Unifi

Customer Service Agent Lead - ONT

Ontario, CA · On-site

$15.75 - $21/hr

Customer Service Agent Lead - ONT Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone.

Unifi

Customer Service Agent Lead - ONT

Ontario, CA · On-site

$15.75 - $21/hr

General information Job Title Customer Service Agent Lead - ONT Date Wednesday, September 10, 2025 Entity Unifi Aviation, LLC State California City Ontario Base Pay Rate: $ 18.50 Full/Part Time ...

Unifi Aviation LLC

Customer Service Agent - ONT

Ontario, CA · On-site

$15.75 - $21/hr

Requirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone.

Europcar

Customer Service Agent - $18.00

Ontario, CA

$15.75 - $21/hr

... Agent: * Provide a warm, friendly welcome to all returning customers with a positive and ... Inspect vehicles for quality standards and promptly pull any that need servicing * Facilitate ...

next page

Showing results 1-20

All JobsOnline Customer Service Agent JobsOnline Customer Service Agent Jobs in Riverside, CA

Online Customer Service Agent information

See Riverside, CA salary details

$10

$18

$28

How much do online customer service agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for online customer service agent in Riverside, CA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.82 per hour, depending on experience, location, and employer.

What does an online customer service agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an online customer service agent?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

How do online customer service agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.
What are the most commonly searched types of Customer Service Agent jobs in Riverside, CA? The most popular types of Customer Service Agent jobs in Riverside, CA are:
What are popular job titles related to Online Customer Service Agent jobs in Riverside, CA? For Online Customer Service Agent jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Agent jobs in Riverside, CA look for? The top searched job categories for Online Customer Service Agent jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Online Customer Service Agent jobs? Cities near Riverside, CA with the most Online Customer Service Agent job openings:
Online Customer Service Agent jobs near you
Infographic showing various Online Customer Service Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,428 per year, or $19 per hour.

Customer Service Agent

Alphabe Insight

Santa Ana, CA • On-site

$51K - $56K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Customer Service Agent

At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our clients' business goals, combining market research, analytics, and creative insight to drive measurable growth. We value integrity, creativity, and excellence in every campaign we deliver.

Job Description

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring an outstanding service experience. The ideal candidate is empathetic, solution-driven, and thrives in a fast-paced environment.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person
  • Resolve customer concerns efficiently while maintaining a high level of satisfaction
  • Document interactions and maintain accurate records in the system
  • Collaborate with internal departments to escalate and resolve complex issues
  • Follow company procedures and service standards at all times
  • Continuously seek ways to improve customer service processes and outcomes
Qualifications

High school diploma or equivalent required; Associate's or Bachelor's degree is a plus

1+ year of experience in customer service or a client-facing role

Excellent communication and problem-solving skills

Ability to multitask, stay organized, and work independently

Proficiency in Microsoft Office and CRM systems

Strong attention to detail and a positive attitude

Benefits
  • Competitive salary: $51,000 – $56,000 annually
  • Comprehensive health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement plan with company match
  • Professional development and growth opportunities
  • Supportive and collaborative work environment

Apply