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Online Customer Service Agent Jobs in Riverside, CA

Tharaldson Hospitality

Guest Service Agent

Lake Forest, CA · On-site

$15.75 - $20/hr

Guest Service Agent/Front Desk Agent - Full Time & Part Time Opportunities Available! Do you have a ... customer service experience * Passionate about hospitality and creating an exceptional guest ...

Tharaldson Hospitality

Guest Service Agent

Corona, CA · On-site

$15.50 - $19.50/hr

Guest Service Agent/Front Desk Agent - Part Time Do you have a genuine warmth and helpful nature ... customer service experience * Passionate about hospitality and creating an exceptional guest ...

Tharaldson Hospitality

Guest Service Agent

San Bernardino, CA · On-site

$15.50 - $19.50/hr

Guest Service Agent/Front Desk Agent - Full Time & Part Time Opportunities Available! Do you have a ... customer service experience * Passionate about hospitality and creating an exceptional guest ...

Hello Sunshine Travels

Customer Service Travel Agent

Irvine, CA · On-site

$16.75 - $22.25/hr

About the job Customer Service Travel Agent We're looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this ...

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Showing results 21-40

All JobsOnline Customer Service Agent JobsOnline Customer Service Agent Jobs in Riverside, CA

Online Customer Service Agent information

See Riverside, CA salary details

$10

$18

$28

How much do online customer service agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for online customer service agent in Riverside, CA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.82 per hour, depending on experience, location, and employer.

What does an online customer service agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an online customer service agent?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

How do online customer service agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.
What are the most commonly searched types of Customer Service Agent jobs in Riverside, CA? The most popular types of Customer Service Agent jobs in Riverside, CA are:
What are popular job titles related to Online Customer Service Agent jobs in Riverside, CA? For Online Customer Service Agent jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Agent jobs in Riverside, CA look for? The top searched job categories for Online Customer Service Agent jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Online Customer Service Agent jobs? Cities near Riverside, CA with the most Online Customer Service Agent job openings:
Online Customer Service Agent jobs near you
Infographic showing various Online Customer Service Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,428 per year, or $19 per hour.

E-Commerce Customer Service Agent

Clearly Filtered, Inc.

Rancho Santa Margarita, CA • On-site

$33.50 - $35.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Location: Rancho Santa Margarita, CA
Schedule: Monday - Friday | 9:00am - 4:00pm
Work Type: Hybrid (3 days onsite required)
FLSA Status: Non-Exempt
Compensation: $33.50 - $35.50 per hour (equivalent to approximately $56,615 - $59,995 annually based on scheduled shift of 9am - 4pm). Compensation will be based on experience and alignment with the role.
Who We Are
At Clearly Filtered, our mission is to help people live well, starting with the water they drink. We build high-performance filtration products backed by science and rigorous third-party testing, because trust isn't claimed, it's earned. Our technology is purpose-built to remove what others miss, so every person who finds us is genuinely better off for it.
About the Role
The E-Commerce Customer Service Agent owns the end-to-end resolution of customer issues across orders, subscriptions, and product experience. This role requires strong critical thinking, sound judgment, and the ability to navigate systems while delivering a high-quality, trust-building customer experience. You will serve as both a problem solver and a product expert, ensuring customers receive clear, accurate, and effective support.
This role is based in Rancho Santa Margarita, CA. Candidates should only apply if they are able to work onsite at least 3 days per week upon onboarding completion.
What You'll Do
Customer Support & Issue Resolution
  • Deliver high quality support across phone, email, and chat with strong responsiveness and accuracy
  • Diagnose and resolve complex issues across orders, subscriptions, shipping, and product performance
  • Identify root causes and drive full resolution, not just immediate fixes
  • Communicate clearly and confidently, guiding customers through solutions
  • Take full ownership of issues from intake through resolution, ensuring nothing falls through the cracks
Systems Troubleshooting & Product Expertise
  • Investigate issues across platforms
  • Analyze order history, subscription activity, and system behavior to determine root causes
  • Troubleshoot billing issues, system discrepancies, and workflow breakdowns
  • Navigate multiple tools simultaneously while maintaining accuracy in a high volume environment
  • Provide clear, actionable guidance on product usage and maintenance
  • Translate technical knowledge into simple, customer-friendly explanations
  • Develop deep expertise in products, systems, and customer journeys, staying ahead of updates and common failure points
Ownership, Judgment & Continuous Improvement
  • Prioritize effectively, balancing speed, quality, and customer impact
  • Exercise strong judgment in ambiguous or high-pressure situations
  • Partner with team members to ensure consistency and share knowledge and best practices
  • Contribute to documentation, training materials, and process improvements
  • Identify recurring issues and recommend solutions to improve the customer experience

What You Bring
  • 2+ years of experience in e-commerce/SaaS customer support, technical support, or similar roles required
  • Strong problem-solving skills with the ability to effectively communicate solutions
  • Experience handling orders, subscriptions, billing, or product-related issues
  • Ability to navigate multiple systems and synthesize information quickly
  • High attention to detail and accuracy in fast-paced environments
  • Clear, confident communicator who can simplify complex issues
  • Strong judgment and ability to prioritize effectively
  • Comfortable operating in ambiguity and solving problems without clear direction
  • Collaborative team player who prioritizes team wins over individual accomplishments

Who You Are
  • Positive, accountable team player who cares about the customer experience
  • Detail-oriented and take pride in accuracy and getting things right the first time
  • Clear and confident communicator, able to simplify complex or technical information
  • Naturally curious and enjoy digging into problems
  • Strong problem solver, comfortable troubleshooting across systems and scenarios
  • Move with urgency while maintaining a high level of quality
  • Take full ownership of issues from start to finish
  • Resourceful and self-sufficient, with good judgment on when to escalate
  • Thrive in fast-paced, high-volume environments
  • Adaptable and comfortable with evolving processes and ambiguity

What Success Looks Like
  • Owns customer issues from start to finish, taking full responsibility until the customer has a clear, accurate, and complete resolution.
  • Builds trust through every interaction by communicating with empathy, confidence, and professionalism while delivering an exceptional customer experience.
  • Solves problems at the root cause, using strong critical thinking and sound judgment rather than relying on workarounds or quick fixes.
  • Demonstrates deep product and systems expertise, confidently navigating orders, subscriptions, billing, and internal platforms to resolve complex issues.
  • Maintains a high standard of quality and accuracy, balancing speed with attention to detail in a fast-paced, high-volume environment.
  • Exercises strong judgment, knowing when to work independently, collaborate with teammates, or escalate issues appropriately.
  • Contributes beyond individual tickets by identifying recurring issues, improving documentation, sharing knowledge, and helping strengthen team processes.
  • Embraces continuous learning, quickly adapting to new products, systems, and processes while proactively expanding expertise.

What We Offer
  • Hybrid work flexibility with 9am - 4pm working hours
  • Medical, Dental, Vision, and Life Insurance benefits
  • 401(k) with company match
  • Paid holidays, floating holiday, and PTO
  • The opportunity to be part of a growing brand focused on helping people live healthier live

What To Expect
Our interview process is designed to help us get to know you beyond your resume while giving you a clear picture of the role, team, and our work environment.
The process typically includes:
  • An initial video interview with a member of our People team
  • A second video interview with the hiring manager focused on e-commerce customer service experience, critical thinking, and problem-solving
  • An onsite interview with team members and cross-functional partners, which includes an assessment.
We aim to keep the process thoughtful, communicative, and respectful of your time!
Clearly Filtered is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants and employees. We do not discriminate in any aspect of employment on the basis of any protected characteristic under applicable federal, state, or local law. This includes recruitment, hiring, compensation, promotion, training, discipline, and termination. Employment decisions are based on business needs, job requirements, individual qualifications, and merit.

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