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Sr Csr Jobs in Riverside, CA (NOW HIRING)

Intellectt INC

Sr Customer Service Rep

Irvine, CA · On-site

$20.75 - $28.50/hr

Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months Description: About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven ...

Intellectt INC

Sr Rep, Customer Service

Irvine, CA · On-site

$20.75 - $28.50/hr

Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven, creative problem ...

Intellectt INC

Sr Rep, Customer Service

Irvine, CA · On-site

$20.75 - $28.50/hr

Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven, creative problem ...

Lancesoft

Customer Service Representative

Brea, CA · On-site

$20 - $22.50/hr

Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of ...

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Sr Csr information

See Riverside, CA salary details

$12

$24

$36

How much do sr csr jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for sr csr in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are Sr CSRs?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.
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Sr Csr jobs near you
Infographic showing various Sr Csr job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 78% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,071 per year, or $24.1 per hour.

Sr. Customer Service Representative

International Window

Corona, CA • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co.

About the Role

Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks an experienced Senior Customer Service Representative to support contractors, builders, dealers, and architects. Handle detailed product inquiries, manage complex orders, resolve issues, and collaborate with sales, production, and shipping in a fast-paced environment.

Key Responsibilities

  • Provide accurate product info on configurations, sizes, glazing, finishes, energy ratings, and specs via phone, email, and portal.
  • Enter and update customer records, orders, and notes in CRM/ERP system accurately.
  • Maintain deep knowledge of vinyl/aluminum product lines, custom options.
  • Partner with Outside Sales to resolve concerns, complaints, change orders, and job-site issues quickly.
  • Coordinate with Production, and Shipping to track lead times, expedite orders, and ensure on-time delivery.
  • Manage escalations (warranties, substitutions, measurements), mentor juniors, and suggest process improvements.

Qualifications

  • 5+ years customer service / inside sales experience, and fenestration background.
  • Ability to build strong relationships with contractors, dealers, builders, and architects.
  • Strong prioritization and multitasking in a deadline-driven setting.
  • Positive, professional demeanor and solid work ethic.
  • Excellent verbal/written communication for explaining technical details.
  • Proficient in Microsoft Office, CRM/ERP (e.g., Salesforce, Epicor), and order systems.
  • Vinyl/aluminum window/door or fenestration experience a significant plus.

Required Skills

  • Accurate data entry & 10-key.
  • Strong math for pricing, square footage, and estimates.
  • Tape measurement reading and plan/spec interpretation.
  • Proven customer service in project-driven environments.
  • Quick learner in changing manufacturing settings.
  • Exceptional attention to detail.

Company Description

International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow.