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Sr Csr Jobs in Riverside, CA (NOW HIRING)

Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Customer Service Representative

Ontario, CA ยท On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Customer Service Representative

Redlands, CA ยท On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Customer Service Representative

Pomona, CA ยท On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Customer Service Representative

Chino, CA ยท On-site

$17 - $23/hr

Customer Service Representative Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer ...

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

Medical Benefits Daily Tasks As a Customer Service Representative, your day will include: * Leading and mentoring a team of customer service representatives to achieve superior service quality.

Customer Service Representative

Orange, CA ยท On-site

$17 - $23.25/hr

Customer Service Representative The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative ...

Showing results 41-60

Sr Csr information

See Riverside, CA salary details

$12

$24

$36

How much do sr csr jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for sr csr in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

What are popular job titles related to Sr Csr jobs in Riverside, CA?

For Sr Csr jobs in Riverside, CA, the most frequently searched job titles are:

What cities near Riverside, CA are hiring for Sr Csr jobs?

Cities near Riverside, CA with the most Sr Csr job openings:

Infographic showing various Sr Csr job openings in Riverside, CA as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 82% Physical, 6% Hybrid, and 12% Remote job distribution, with an average salary of $50,071 per year, or $24.1 per hour.

Customer Service Representative (CSR)

Moreno Valley, CA โ€ข On-site

$18 - $28/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 19 days ago


Job description

We’re looking for an energetic, customer-focused CSR who enjoys helping people and isn’t afraid to pick up the phone. You’ll service existing clients, resolve policy needs, and uncover opportunities to cross-sell Auto, Home, Life, Business, and Commercial insurance.

Responsibilities
  • Process policy changes and account updates
  • Assist customers with payments and billing
  • Monitor and resolve account alerts
  • Follow up on outstanding documents and policy requirements
  • Provide service by phone, email, and text
  • Document customer interactions and follow-up activities
  • Review existing accounts for coverage gaps and cross-selling opportunities
  • Generate additional insurance quotes for existing clients
  • Support customer retention and account growth
  • Maintain a minimum of 2 hours of talk time per day
  • Provide professional, friendly, and timely customer service
Requirements
  • Strong communication and customer service skills
  • Comfortable making inbound and outbound calls
  • Organized and detail-oriented
  • Sales-minded and comfortable cross-selling
  • Insurance experience preferred but not required
  • Property Casualty license (Within 30 days on Hire)
  • Life insurance license is a plus
  • Bilingual English/Spanish is a plus
Benefits
Paid Time Off (PTO)###Health Insurance###Vision Insurance###Life Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Dental Insurance###No Weekends###Paid Birthday Off###Work-Life Balance###Supportive Team Environment###Small Business Culture###Business Casual Dress###Complimentary Snacks & Beverages###