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Sr Csr Jobs in Riverside, CA (NOW HIRING)

dbi

Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

U-Haul

Customer Service Representative

Lake Forest, CA · On-site

$18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Caliber

Customer Service Representative

Redlands, CA · On-site

$18 - $21/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

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All JobsSr Csr JobsSr Csr Jobs in Riverside, CA

Sr Csr information

See Riverside, CA salary details

$12

$24

$36

How much do sr csr jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for sr csr in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

What are popular job titles related to Sr Csr jobs in Riverside, CA?

For Sr Csr jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Sr Csr jobs in Riverside, CA look for?

The top searched job categories for Sr Csr jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Sr Csr jobs?

Cities near Riverside, CA with the most Sr Csr job openings:

Sr Csr jobs near you
Infographic showing various Sr Csr job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 8% Part Time, and 5% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $50,071 per year, or $24.1 per hour.

Customer Service Representative

Citadel Access Solutions

Anaheim, CA • On-site

$24 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Service Representative Position Summary

The Customer Service Representative (CSR) is responsible for delivering exceptional customer support by managing inbound and outbound calls, scheduling service appointments, and serving as a key communication link between customers and field technicians.

Key Responsibilities

  • Answer inbound customer calls promptly and professionally

  • Schedule, reschedule, and dispatch service calls using ServiceTitan

  • Accurately enter and update customer, job, and equipment information in ServiceTitan

  • Coordinate with technicians and dispatch to ensure timely job completion

  • Monitor technician schedules, job statuses, and appointment windows

  • Communicate service updates, delays, and resolutions to customers

  • Create and manage work orders, service tickets, and follow-up tasks

  • Process customer inquiries related to service, billing, and warranties

  • Escalate urgent service issues or customer concerns as needed

  • Maintain detailed call notes and documentation within ServiceTitan

  • Support service operations by ensuring jobs are properly closed and documented

Required Qualifications

  • 1–3 years of experience as a Customer Service Representative or Dispatcher in a service-based industry

  • Strong phone etiquette and customer communication skills

  • Ability to multitask in a fast-paced, high-call-volume environment

  • Proficiency with computers, CRM systems, and scheduling software

  • Strong organizational and time-management skills

  • High school diploma or equivalent

Preferred Qualifications

  • Experience in commercial or residential service industries (doors, gates, HVAC, electrical, plumbing, or similar trades)

  • Hands-on experience using ServiceTitan

  • Familiarity with dispatching, route optimization, and technician scheduling

  • Experience handling service agreements, maintenance plans, or follow-up calls

  • Bilingual (English/Spanish) a plus

Work Environment & Expectations

  • This is an on-site role based at the company’s office location

  • Frequent phone and computer use throughout the workday

  • Collaboration with service managers, dispatchers, and field technicians

  • Fast-paced service environment requiring multitasking and attention to detail


Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.