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Optum Customer Service Representative Jobs in Riverside, CA

Advanced Medical

Customer Service Representative

Irvine, CA

$17.25 - $23.25/hr

About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer ...

AlysEdwards

Customer Service Representative

Tustin, CA

$16.75 - $22.75/hr

Customer Service Representative Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation ...

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Optum Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do optum customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for optum customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Optum Customer Service Representative, and why are they important?

To thrive as an Optum Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These skills are crucial for delivering accurate information, resolving customer issues efficiently, and ensuring a positive experience for Optum members.

What are some common challenges faced by Optum Customer Service Representatives and how can they be managed?

Optum Customer Service Representatives frequently encounter complex inquiries related to healthcare benefits, claims, and insurance policies. Navigating these topics requires strong problem-solving skills and the ability to communicate clearly with members who may be stressed or confused. Representatives must also adapt to evolving systems and policies while meeting performance metrics such as call resolution time and customer satisfaction. Managing these challenges involves continuous learning, leveraging available resources, and collaborating closely with team leads and subject matter experts to provide accurate assistance.

What does an Optum Customer Service Representative do?

An Optum Customer Service Representative assists customers with inquiries related to health insurance plans, benefits, claims, billing, and coverage options. They communicate with customers via phone, email, or chat to resolve issues, provide information, and ensure customer satisfaction. Representatives are trained to handle sensitive health information securely and must maintain a high level of professionalism and empathy while assisting members. They may also collaborate with other departments to address complex questions or concerns.
What are popular job titles related to Optum Customer Service Representative jobs in Riverside, CA? For Optum Customer Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Optum Customer Service Representative jobs in Riverside, CA look for? The top searched job categories for Optum Customer Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Optum Customer Service Representative jobs? Cities near Riverside, CA with the most Optum Customer Service Representative job openings:
Optum Customer Service Representative jobs near you
Infographic showing various Optum Customer Service Representative job openings in Riverside, CA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,789 per year, or $19.6 per hour.
Customer Service Representative

Customer Service Representative

Circle K Stores, Inc.

Chino Hills, CA

$16.25 - $22/hr

Part-time

Posted 2 days ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,297 frontline employees who took The Breakroom Quiz

32nd of 47 rated convenience stores

Job description

Store 2709474: 15960 Los Serranos Blvd, Chino Hills, California 91709 Shift Availability. Days & Evenings Time Type. Part time.

Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire Customer Service Representative, Customer Service, Representative, Retail, Service

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Hours and flexibility

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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