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Optum Customer Service Representative Jobs in Riverside, CA

Advanced Medical

Customer Service Representative

Irvine, CA · On-site

$17.25 - $23.25/hr

About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer ...

Lancesoft

Customer Service Representative

Brea, CA · On-site

$20 - $22.50/hr

Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of ...

Employnet Inc

Customer Service Rep

Upland, CA · On-site

$16 - $22/hr

Customer Service Representative We are looking for a customer focused, highly motivated and ambitious customer service representative. The target is to ensure excellent service standards and maintain ...

AlysEdwards

Customer Service Representative

Tustin, CA · On-site

$16.75 - $22.75/hr

Customer Service Representative Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation ...

dbi

Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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All JobsOptum Customer Service Representative JobsOptum Customer Service Representative Jobs in Riverside, CA

Optum Customer Service Representative information

See Riverside, CA salary details

$10

$19

$27

How much do optum customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for optum customer service representative in Riverside, CA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What does an Optum Customer Service Representative do?

An Optum Customer Service Representative assists customers with inquiries related to health insurance plans, benefits, claims, billing, and coverage options. They communicate with customers via phone, email, or chat to resolve issues, provide information, and ensure customer satisfaction. Representatives are trained to handle sensitive health information securely and must maintain a high level of professionalism and empathy while assisting members. They may also collaborate with other departments to address complex questions or concerns.

What are the key skills and qualifications needed to thrive as an Optum Customer Service Representative, and why are they important?

To thrive as an Optum Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These skills are crucial for delivering accurate information, resolving customer issues efficiently, and ensuring a positive experience for Optum members.

What are some common challenges faced by Optum Customer Service Representatives and how can they be managed?

Optum Customer Service Representatives frequently encounter complex inquiries related to healthcare benefits, claims, and insurance policies. Navigating these topics requires strong problem-solving skills and the ability to communicate clearly with members who may be stressed or confused. Representatives must also adapt to evolving systems and policies while meeting performance metrics such as call resolution time and customer satisfaction. Managing these challenges involves continuous learning, leveraging available resources, and collaborating closely with team leads and subject matter experts to provide accurate assistance.
What are popular job titles related to Optum Customer Service Representative jobs in Riverside, CA? For Optum Customer Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Optum Customer Service Representative jobs in Riverside, CA look for? The top searched job categories for Optum Customer Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Optum Customer Service Representative jobs? Cities near Riverside, CA with the most Optum Customer Service Representative job openings:
Optum Customer Service Representative jobs near you
Infographic showing various Optum Customer Service Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,997 per year, or $19.2 per hour.

Customer Service Representative

Quality Mobile Home Service

Lake Elsinore, CA • On-site

$15 - $17/hr

Other

Re-posted 14 days ago

Job description

Customer Service Representative

Quality Mobile Home Services is currently hiring for a full-time Customer Service Representative to provide excellent customer service while speaking with potential clients on the phone in the Lake Elsinore, CA area. This call center position earns a competitive wage of $15.00 - $17.00 per hour plus commission and potential bonuses.

In addition to competitive pay and our supportive company culture, we offer our call center associates a healthcare package after 90 days and weekly pay.

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full-time phone position works an 8-hour shift, Monday - Friday, with no weekend work.

As a Customer Service Representative, you make a great first impression on behalf of our company. Your friendly tone on the phone is music to a potential client's ear when they call to get a quote, ask a question, or voice a concern. You listen closely, communicate clearly, and follow up when necessary, all to show our clients that we are eager to provide the best service possible.

Sometimes, the questions or concerns come in by email, which means you address multiple issues at once. You are focused, though, and you know how to prioritize. You do so while striving to make every customer feel like they are your sole concern. It's exhilarating to be part of a company that helps people live comfortable lives in beautiful mobile homes. You are proud to play such a key role in introducing our company to others!

ABOUT QUALITY MOBILE HOME SERVICES

We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all. In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie® Winner: American Business Award Company of the Year for construction in 2020.

Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further!

OUR IDEAL CUSTOMER SERVICE REPRESENTATIVE

  • Career-minded - Looking for more than just a job
  • Dependable- Reliable, shows up on time and prepared
  • Takes pride in your work - Pays close attention to detail and goes above and beyond
  • Team player - Works well with others
  • Respectful- Treats others with kindness and dignity

If this sounds like the right call center position for you, keep reading!

REQUIREMENTS FOR A CUSTOMER SERVICE REPRESENTATIVE

  • 1+ years of verifiable call center experience listed on the resume
  • Ability to manage a high volume of incoming and outgoing calls
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Must be a people-oriented, customer-focused individual

Experience in the construction industry would be a plus.

If you meet the above requirements, we need you. Apply today to join our call center team as a Customer Service Representative!

Location: 92530

Apply