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Optum Customer Service Representative Jobs in Riverside, CA

View Cleaners

Customer Service Representative

Irvine, CA · On-site

$20 - $25/hr

Medical Benefits Daily Tasks As a Customer Service Representative, your day will include: * Leading and mentoring a team of customer service representatives to achieve superior service quality.

AlysEdwards

Customer Service Representative

Tustin, CA · On-site

$18 - $22/hr

Job Overview Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also ...

AlysEdwards

Customer Service Representative

Tustin, CA · On-site

$18 - $22/hr

Job Overview Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also ...

Circle K

Customer Service Representative

Moreno Valley, CA

$16.75 - $22.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Ladera Ranch, CA · On-site

$17 - $23/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsOptum Customer Service Representative JobsOptum Customer Service Representative Jobs in Riverside, CA

Optum Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do optum customer service representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for optum customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What does an Optum Customer Service Representative do?

An Optum Customer Service Representative assists customers with inquiries related to health insurance plans, benefits, claims, billing, and coverage options. They communicate with customers via phone, email, or chat to resolve issues, provide information, and ensure customer satisfaction. Representatives are trained to handle sensitive health information securely and must maintain a high level of professionalism and empathy while assisting members. They may also collaborate with other departments to address complex questions or concerns.

What are the key skills and qualifications needed to thrive as an Optum Customer Service Representative, and why are they important?

To thrive as an Optum Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These skills are crucial for delivering accurate information, resolving customer issues efficiently, and ensuring a positive experience for Optum members.

What are some common challenges faced by Optum Customer Service Representatives and how can they be managed?

Optum Customer Service Representatives frequently encounter complex inquiries related to healthcare benefits, claims, and insurance policies. Navigating these topics requires strong problem-solving skills and the ability to communicate clearly with members who may be stressed or confused. Representatives must also adapt to evolving systems and policies while meeting performance metrics such as call resolution time and customer satisfaction. Managing these challenges involves continuous learning, leveraging available resources, and collaborating closely with team leads and subject matter experts to provide accurate assistance.
What are popular job titles related to Optum Customer Service Representative jobs in Riverside, CA? For Optum Customer Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Optum Customer Service Representative jobs in Riverside, CA look for? The top searched job categories for Optum Customer Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Optum Customer Service Representative jobs? Cities near Riverside, CA with the most Optum Customer Service Representative job openings:
Optum Customer Service Representative jobs near you
Infographic showing various Optum Customer Service Representative job openings in Riverside, CA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.
Customer Service Rep

Customer Service Rep

NATIONAL CONSTRUCTION RENTALS

Fontana, CA • On-site

$22/hr

Other

Posted 7 days ago

Job description

Earn between $60,000 and $75,000 per year (hourly plus commission)

Job Summary:

The Customer Service Representative interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They ensure customer satisfaction and strive to exceed customer expectations by demonstrating exemplary service and professionalism in every interaction. The Customer Service Representative plays a crucial role in enhancing the overall customer experience and maintaining the company's reputation for excellence in service.

Essential Functions: 

  • Generate bids based on customer inquiries.
  • Calculate and process orders accurately.
  • Schedule orders and ensure timely customer follow-up.
  • Maintain a tidy and safe work environment.
  • Utilize company-provided resources to identify new customers and job opportunities.
  • Complete additional duties or tasks as directed.

Qualifications:

  • 4 Years in as customer service representative or in a similar role is required.
  • 2 Years as a sales representative or similar role is preferred.
  • High school diploma or equivalent required.
  • Experience in billing, payment collections, and other related experience is a plus.
  • Strong organizational and time management skills.
  • Strong attention to detail and accuracy in work.
  • Ability to work independently and as part of a team.
  • Proficiency in MS Office (Word, Excel, Outlook) and document management software.
  • Excellent verbal and written communication skills.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position at any time.  National Construction Rental Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

I have read the above job description and agree to perform all aspects of this job as written.

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