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Virtual Customer Service Agent Jobs in Riverside, CA

HHM Hotels

Guest Service Agent

Anaheim, CA

$18 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

Smart Care

Customer Service Representative

Anaheim, CA · On-site

$21 - $25/hr

Customer Service Agent Location: Anaheim, CA (no relocation available) Rate: $21-25hr Key Responsibilities * Respond to inbound customer calls and emails regarding service and sales requests.

sonesta

Guest Service Agent - OC

Anaheim, CA · On-site

$24 - $25/hr

Guest Services Agent The Guest Services Agent (GSA) is responsible for consistently delivering ... One year of previous hotel experience, or retail customer service preferred. * Previous background ...

The Rittenhouse Hotel

Guest Service Agent

Anaheim, CA · On-site

$15.75 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. Knowledge of PMS systems ...

Embassy Suites Anaheim North

Guest Service Agent

Anaheim, CA · On-site

$15.75 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

Whiteface Lodge

Guest Service Agent

Anaheim, CA · On-site

$15.75 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

Holiday Inn & Suites Anaheim

Guest Service Agent

Anaheim, CA · On-site

$15.75 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

Ashley Global Retail, LLC

Customer Care Agent

Colton, CA · On-site

$16.90/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...

DKN Hotels

Guest Service Agent

San Bernardino, CA · On-site

$17 - $17.50/hr

Guest Service Agent HSB - San Bernardino, CA 92408 Overview Salary Range $17.00 - $17.50 Hourly Level Entry Position Type Full-Time/Part-Time Job Shift Any Category Customer Service Description ...

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Riverside, CA

Virtual Customer Service Agent information

See Riverside, CA salary details

$10

$18

$28

How much do virtual customer service agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual customer service agent in Riverside, CA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.82 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Riverside, CA?

The most popular types of Customer Service Agent jobs in Riverside, CA are:

What are popular job titles related to Virtual Customer Service Agent jobs in Riverside, CA?

For Virtual Customer Service Agent jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Riverside, CA look for?

The top searched job categories for Virtual Customer Service Agent jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Virtual Customer Service Agent jobs?

Cities near Riverside, CA with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,428 per year, or $19 per hour.

Guest Service Agent

HHM Hotels

Anaheim, CA

$18 - $20/hr

Part-time

Re-posted 27 days ago

HHM Hotels rating

6.6

Company rating: 6.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

47th of 107 rated hotels

Job description

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.


Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager


Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

What HHM Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom