Senior Epic Client Systems Administrator Jobs in Rochester, NY

We are hiring! at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets.
Apply today and become part of a team on this journey within more than 100 industries; expertise in nearly every inventory management discipline; use of advanced and emerging technologies, and a singularly connected global infrastructure, only Supply Technologies has the intellectual and technological infrastructure to give you a program of process, resource and production efficiencies that improve your competitive position in the marketplace.
Job Summary:
We are seeking a highly experienced and detail-oriented Senior Sales Administrator to support our sales operations and drive exceptional customer service. This role serves as a critical liaison between Sales, Customers, Purchasing, and Quality, ensuring seamless order processing, accurate communication, and on-time delivery performance.
The ideal candidate brings strong commercial acumen, advanced organizational skills, and the ability to manage complex order workflows in a fast-paced environment. This individual will also play a key role in improving processes, enhancing customer satisfaction, and maintaining data integrity across systems.
Responsibilities:
• Serve as the primary point of contact for customer inquiries, sales calls, and order-related communication
• Prepare and manage customer quotations, ensuring accuracy, competitiveness, and timely turnaround
• Process and oversee customer orders from entry through fulfillment, ensuring all requirements are met
• Manage and process credit memos, returns, and order adjustments in alignment with company policies
• Proactively expedite orders and resolve potential delays to meet customer delivery commitments
• Maintain and monitor customer delivery schedules, ensuring alignment with production and supply chain
• Coordinate closely with Purchasing to track vendor deliveries and support supply continuity
• Communicate customer requirements and specifications to Purchasing and Quality teams
• Provide technical product information and guidance to customers as needed
• Initiate and manage customer complaint documentation, ensuring timely resolution and follow-up
• Supply proof of delivery and related documentation upon request
• Track and report on key customer performance metrics, including on-time delivery (OTD)
• Maintain accurate and up-to-date customer files, including drawings, specifications, and order records
• Identify process improvement opportunities within order management and customer service workflows
Qualifications:

• Advanced proficiency in Microsoft Office (Excel, Outlook, Word); ERP/CRM system experience strongly preferred
• Exceptional organizational, multitasking, and time management skills
• Strong attention to detail with a focus on accuracy and data integrity
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proven experience in order management, sales support, or customer service within a manufacturing or technical environment

Preferred Qualifications
• 5+ years of experience in a senior sales administration, order desk, or customer operations role
• Experience working cross-functionally with Sales, Supply Chain, and Quality teams
• Familiarity with technical products and manufacturing processes
• Demonstrated ability to improve processes and drive operational efficiency
WE Value:

• Team collaboration

OUR Team Members:
Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.
Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.
Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customer's needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.
WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.
Together we win: We respect and value each other's thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.
Make a career at SUPPLY TECHNOLOGIES:
Career Development: Success starts from within, and we will help you chart your path from which you can enhance your career evolution.
Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Benefits:

• Medical insurance
• Health saving account
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Pension Plan
• Paid time off
• Referral program
• Tuition reimbursement
• Employee Assistance

Work Location: On Site (Rochester, NY)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.