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Senior Director Of Operations Jobs in Decatur, GA

JLL

Sr Director Operations

Atlanta, GA

This Sr Director of Operations position focuses on delivering exceptional client service while overseeing comprehensive facility operations at a large-scale airport facility. In consultation and ...

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Senior Director Of Operations information

See Decatur, GA salary details

$33.2K

$105.1K

$175.3K

How much do senior director of operations jobs pay per year?

As of May 31, 2026, the average yearly pay for senior director of operations in Decatur, GA is $105,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $132,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Director of Operations, and why are they important?

A Senior Director of Operations typically requires extensive leadership experience, strategic planning abilities, and a background in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, project management tools, and relevant certifications such as PMP or Six Sigma are commonly expected. Outstanding communication, problem-solving, and change management skills help drive team performance and organizational growth. These capabilities are crucial for ensuring operational efficiency, aligning business objectives, and leading large teams to achieve company goals.

What kinds of cross-departmental collaboration are typically expected from a Senior Director of Operations?

As a Senior Director of Operations, you will regularly collaborate with leaders in finance, human resources, sales, and technology to ensure organizational goals are met efficiently. This role often involves aligning operational strategies with broader business objectives, streamlining processes between departments, and facilitating communication to resolve bottlenecks. You may participate in executive meetings, lead cross-functional project teams, and play a key part in change management initiatives, making strong interpersonal and leadership skills essential.

What does a Senior Director of Operations do?

A Senior Director of Operations oversees the daily operations of an organization or specific business unit, ensuring that processes run smoothly and efficiently. They develop and implement strategic plans, manage budgets, and supervise department heads to achieve organizational goals. This role often involves analyzing performance metrics, optimizing workflows, and leading initiatives to improve productivity and profitability. Senior Directors of Operations also play a key part in aligning operational activities with the overall business strategy and may be involved in talent management and stakeholder communication.

What is the difference between Senior Director Of Operations vs Operations Manager?

AspectSenior Director Of OperationsOperations Manager
CredentialsBachelor's degree, often MBA, extensive experienceBachelor's degree, relevant experience
Work EnvironmentStrategic planning, executive meetings, cross-department oversightDay-to-day operations, team management, process implementation
Employer & Industry UsageLarge corporations, multi-unit organizationsMid-sized companies, departments within larger firms
Search & Comparison IntentUnderstanding senior leadership roles, career progressionOperational responsibilities, team management

The Senior Director Of Operations focuses on strategic planning and high-level oversight across multiple departments, often in large organizations. In contrast, an Operations Manager handles daily operational tasks and team supervision. Both roles require relevant experience, but the Senior Director role involves broader strategic responsibilities and higher-level decision-making.

What job categories do people searching Senior Director Of Operations jobs in Decatur, GA look for? The top searched job categories for Senior Director Of Operations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Director Of Operations jobs? Cities near Decatur, GA with the most Senior Director Of Operations job openings:
Senior Director Of Operations jobs near you
Infographic showing various Senior Director Of Operations job openings in Decatur, GA as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 85% In-person, 6% Hybrid, and 9% Remote job distribution, with an average salary of $105,132 per year, or $50.5 per hour.
Director Of Operations- Commercial

Director Of Operations- Commercial

Lockton, Inc.

Atlanta, GA • On-site

Full-time

Posted 12 days ago

Lockton rating

8.1

Company rating: 8.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

131st of 259 rated insurance

Job description

Job Summary:
The Director of Operations is a new leader position that assists the Practice Leader with leading the Team as well as operate as a first chair Account Executive. They are the leader of multi-level risk management team responsible for translating risk and loss profiles into solutions which include program design and pre and post loss risk strategies. They build long term trusted advisor relationships with clients, producers, and associates supporting business growth. The Account Executive drives accountability for execution of account strategies, by delegating and empowering account managers and account analysts supporting client team. The Account Executive always adheres to Lockton cultural values, and treats fellow associates, clients, and vendors with dignity and respect.
Description:
  • Strategic advisor for client. Responsible for overall client satisfaction, client relationship and client retention. Engages and resolves highly escalated client service matters and strategic initiatives
  • Drives strategy planning process with client. Evaluate exposure changes, business changes, client goals and financial health of client to make recommendations for pre-renewal and stewardship planning. It has a sound understanding of market innovation and disruptors and the impact it could have on a client.
  • Communications with client and markets related to matters of strategic significance. Leads complex negotiations with carrier markets.
  • Monitors account expenses and ensure that billing and invoicing is up to date. Is also responsible for the overall profitability of the account and working with the producer on a mutually agreeable client engagement.
  • In collaboration with client, defines strategic goals and is accountable for the execution of a successful marketing. Reviews final quotes and recommendations, conducts final negotiations with carriers (if necessary), presents recommendation to the clients, and documents client acceptance of renewal strategy. Resolves escalated renewal issues.
  • Support new carrier relationships and act as an escalation point for issues during renewal implementation
  • Direct client onboarding activities following standard process and checklists including BOR, Fee agreements, documenting client expectations, and systems and file documentation
  • Establish key reporting metrics for each client and coordinate with client service team to deliver reporting. Provide a summary overview to client with key highlights to reporting.
  • Customer Focus Ensuring that the (internal or external) customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value. Actions: Seeks to understand customers, identifies customer service issues, drives customer-focused practices, assures customer satisfaction.
  • Technical/Professional Knowledge and Skills Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results. Actions: Understands technical terminology and developments, knows how to apply a technical skill or procedure, knows when to apply a technical skill or procedure, performs complex tasks in areas of expertise.
  • Communication Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message, listening actively to others. Actions: Organizes communication, maintains attention, adjusts to the listener, ensures understanding, listens actively, conveys a professional presence.
  • Business Acumen Using one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results, using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics. Actions: Analyzes, integrates, understands business functions, understands the industry, leverages own understanding.
  • Execution Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics. Actions: Maintains focus, measures progress and outcome, ensures accountability
  • Planning and Organizing Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources. Actions: Prioritizes, determines tasks and resources, schedules, leverages resources, stays focused, stays informed

Requirements:
  • 8-10 years' experience in client services for property and casualty including servicing and placement.
  • Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
  • Current Property and Casualty insurance license or the ability to obtain immediately
  • Advanced knowledge Intermediate understanding of P&C coverage lines
  • Advanced knowledge of risk financing strategies and products available to clients (e.g., guarantee cost, loss sensitive, collateral). Ability to address financial and collateral considerations with the markets on behalf of the client.
  • Excellent relationships with insurance/carrier markets in assigned areas, or ability to develop the same immediately
  • Intermediate/advanced negotiation skills related to marketing and placement of insurance products. Understands how to position risks to underwriters to support the best possible outcomes.
  • A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions
  • Expert knowledge of federal and state legislation and legal issues related to the insurance industry
  • Ability to compile, analyze, and interpret complex financial information and data to facilitate decision making and translate to client to best meet strategic objectives.
  • Full proficiency in the use of Microsoft Word, Excel, and PowerPoint.
  • Executive presence and presentation skills, ability to influence at executive levels

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