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Director Global Operations Jobs in Decatur, GA (NOW HIRING)

Foxit

Director of Global IT

Alpharetta, GA · On-site

Director, Global IT Location: Alpharetta, GA Reports to: Chief Information Officer Level: M21 / M22 ... Own global IT operations across identity, endpoint, collaboration, network, cloud platforms, SaaS ...

Foxit

Director of Global IT

Alpharetta, GA

Director, Global IT Location: Alpharetta, GA Reports to: Chief Information Officer Level: M21 / M22 ... Own global IT operations across identity, endpoint, collaboration, network, cloud platforms, SaaS ...

Foxit

Director of Global IT

Alpharetta, GA

Director, Global IT Location: Alpharetta, GA Reports to: Chief Information Officer Level: M21 / M22 ... This role owns the people, platforms, services, and operational standards that keep Foxit employees ...

Corpay

Director, Global Strategy

Atlanta, GA · On-site

How We Work As Director, Global Strategy, you will be expected to work in an office environment ... operations, product strategy, private equity, business analytics, or a related field. * Strong ...

Worldpay

Director, Global Compensation

Atlanta, GA · On-site

$120K - $164K/yr

At Global Payments, you'll have the opportunity to work on some of the most challenging and ... and operations. * Excellent skills in communicating ideas both verbally and in written form in a ...

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All JobsDirector Global Operations JobsDirector Global Operations Jobs in Decatur, GA

Director Global Operations information

See Decatur, GA salary details

$33.2K

$105.1K

$175.3K

How much do director global operations jobs pay per year?

As of Jun 20, 2026, the average yearly pay for director global operations in Decatur, GA is $105,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $132,300.00 per year, depending on experience, location, and employer.

How much does a VP of Global operations make?

A Vice President of Global Operations typically earns between $150,000 and $250,000 annually, with total compensation often including bonuses and stock options. Salaries vary based on company size, industry, location, and experience, and the role requires strong leadership, strategic planning, and operational expertise.

Which is higher, COO or director of operations?

A COO (Chief Operating Officer) is generally higher than a Director of Operations, as the COO is part of the executive leadership team responsible for overall company strategy and operations. The Director of Operations typically reports to the COO or CEO and manages day-to-day operational activities. The specific hierarchy can vary by organization, but the COO usually holds a more senior, strategic role.

What are the key skills and qualifications needed to thrive in the Director Global Operations position, and why are they important?

To thrive as a Director Global Operations, you need extensive experience in international business strategy, supply chain management, and operational leadership, often supported by an MBA or relevant advanced degree. Familiarity with global ERP systems, project management tools, and certifications such as Six Sigma or PMP are highly valued. Exceptional cross-cultural communication, problem-solving abilities, and strategic thinking help leaders navigate complex global teams and markets. These skills are vital for ensuring operational efficiency, driving business growth, and successfully managing the challenges of international operations.

What does a director of global operations do?

A director of global operations oversees a company's international activities, ensuring efficient management of supply chains, production, and logistics across multiple regions. They develop strategies to optimize global performance, coordinate between departments, and implement policies to meet organizational goals, often requiring strong leadership and familiarity with international regulations.

What jobs pay 500,000 a year in the US?

In the US, executive roles such as Chief Executive Officers, Chief Operating Officers, and certain senior-level positions like Vice Presidents or specialized roles like a Director of Global Operations can earn $500,000 or more annually, often including bonuses, stock options, and other incentives. High compensation typically requires extensive experience, advanced skills, and leadership responsibilities within large organizations or industries like finance, technology, or healthcare.

What are the typical challenges faced by a Director Global Operations?

A Director Global Operations often faces challenges such as coordinating activities across multiple countries, navigating differing regulatory environments, and adapting to cultural differences within distributed teams. Managing supply chain disruptions, ensuring consistent quality standards, and aligning regional operations with overall business objectives are also key aspects of the role. Success in this position requires a proactive approach to risk management, agile decision-making, and effective stakeholder communication. By thriving in these areas, Directors of Global Operations play a pivotal role in a company's international expansion and ongoing operational success.

What does a Director of Global Operations do?

A Director of Global Operations oversees a company's international business activities, ensuring efficiency, consistency, and strategic alignment across global markets. They manage supply chains, logistics, compliance, and operational performance while driving process improvements. This role requires strong leadership, cross-cultural communication, and strategic planning to optimize global expansion and profitability.

What job categories do people searching Director Global Operations jobs in Decatur, GA look for? The top searched job categories for Director Global Operations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Global Operations jobs? Cities near Decatur, GA with the most Director Global Operations job openings:
Director Global Operations jobs near you
Director of Global IT

Director of Global IT

Foxit

Alpharetta, GA • On-site

Full-time

Posted 10 days ago

Job description

Director, Global IT
Location: Alpharetta, GA
Reports to: Chief Information Officer
Level: M21 / M22, to be confirmed through calibration
Role Summary
Foxit is seeking a Director, Global IT to lead worldwide IT operations across our Australia, China, Europe, India, and U.S. sites. This role owns the people, platforms, services, and operational standards that keep Foxit employees productive globally.
This is a hands-on leadership role for an IT leader who can modernize global operations through AI, automation, AIOps, endpoint modernization, identity governance, and service desk transformation. The successful candidate will help move IT from a reactive support model to a proactive, AI-augmented service function that improves speed, quality, scalability, and user experience.
This role partners closely with Information Security & Data Privacy, Business Applications & Data Analytics, Enterprise Architecture, regional IT teams, and managed service providers.
Key Responsibilities
Global IT Operations
  • Own global IT operations across identity, endpoint, collaboration, network, cloud platforms, SaaS tools, and workplace technology
  • Set and manage service-level expectations for availability, response time, resolution time, and user satisfaction
  • Manage IT operations budgets, vendor relationships, contracts, licensing, and managed service providers
  • Maintain accurate asset, license, configuration, documentation, and runbook standards
  • Ensure consistent IT service delivery across Foxit's global locations
AI-Led Service Desk Modernization
  • Transform the global service desk into an AI-augmented support model using tools such as Microsoft Copilot, ServiceNow Virtual Agent, ITSM automation, and AI agents
  • Automate high-volume support areas, including password resets, access requests, software installs, MFA recovery, and common user questions
  • Establish safe, auditable AI workflows with clear escalation paths and human-in-the-loop controls
  • Track key metrics such as AI deflection rate, time to resolution, ticket volume reduction, CSAT, and technician capacity gains
  • Reinvest automation gains into proactive IT improvements and higher-value work
AIOps, Automation & Proactive Operations
  • Introduce AIOps and predictive monitoring to identify issues before they impact users
  • Automate remediation for known failure patterns and reduce mean time to detect and resolve incidents
  • Promote an automation-first culture across repetitive IT operations tasks
  • Evaluate, pilot, and scale AI tools, copilots, and automation platforms that fit Foxit's technology stack
  • Define clear criteria for AI tools that should be adopted, expanded, or retired
Endpoint, Identity & Workplace Technology
  • Modernize endpoint and identity platforms, including Microsoft Intune, Entra ID, conditional access, and Defender for Endpoint
  • Ensure consistent device standards, software baselines, and security posture across the global workforce
  • Support hybrid work through scalable endpoint, identity, and collaboration services
  • Coordinate regional technology needs, including China-specific considerations, while maintaining a consistent global user experience
  • Drive effective adoption and governance of Microsoft 365, Teams, Copilot, and related workplace technologies
People Leadership & Global Coordination
  • Lead, mentor, and develop a distributed global IT team across multiple time zones and regions
  • Hire and retain technical talent capable of modernizing IT operations through AI, automation, and strong service management
  • Coordinate regional IT teams, site contacts, and managed service providers to deliver consistent support globally
  • Set clear performance expectations, provide regular feedback, and address performance issues directly and fairly
Security, Compliance & Risk Partnership
  • Partner with Information Security & Data Privacy on identity, endpoint, infrastructure, and operational security controls
  • Ensure IT operations support Foxit's ISO 27001, SOC 2, and regional compliance commitments
  • Maintain and test disaster recovery and business continuity plans for IT-managed services
  • Ensure AI tools used by IT meet Foxit's data handling, privacy, and security requirements
Strategy & Executive Communication
  • Build and maintain a multi-year IT operations roadmap aligned to Foxit's business priorities
  • Communicate IT risks, trade-offs, priorities, and investment needs clearly to executive and regional leadership
  • Stay current on enterprise IT trends, especially AI, automation, identity, endpoint management, and service operations
  • Translate emerging technologies into practical, Foxit-specific recommendations
Required Qualifications
  • 10+ years of enterprise IT operations experience, including at least 4 years in a leadership role with multi-site or multi-country scope
  • Proven experience leading a modern IT operations and service desk function with measurable improvements in quality, speed, cost, or user experience
  • Hands-on experience leading AI, automation, AIOps, or service desk modernization initiatives in production environments
  • Experience selecting, deploying, governing, and measuring the impact of AI agents, copilots, workflow automation, or ITSM automation
  • Deep knowledge of Microsoft 365, Entra ID, Intune, Defender, endpoint management, conditional access, and identity governance
  • Strong understanding of ITSM platforms such as ServiceNow, Jira Service Management, Freshdesk, or similar tools
  • Experience with Azure; AWS or GCP experience is a plus
  • Working knowledge of network, telephony, collaboration, and workplace infrastructure
  • Strong executive communication skills with the ability to explain technical risks and trade-offs in business terms
  • Proven ability to lead distributed teams across time zones, cultures, and regions
Preferred Qualifications
  • Experience in a software, SaaS, or global engineering environment
  • Experience supporting or integrating IT operations across acquisitions or post-merger environments
  • Direct experience with Microsoft Copilot, ServiceNow Virtual Agent, Copilot for Security, OpenAI, Anthropic, GCP, or similar enterprise AI tools
  • ITIL v4 or equivalent service management certification
  • Bilingual English / Mandarin Chinese is a strong plus given Foxit's China operations
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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