Senior Director Of Operations Jobs (NOW HIRING)

About the Role:

The Senior Director of Operations will lead and oversee the operational functions of the Grand Rapids Housing Commission to ensure efficiency, scalability and alignment with strategic goals. This role is pivotal in driving process improvements, managing cross-functional teams and optimizing resource allocation to support business growth. The Senior Director will collaborate closely with executive leadership to develop and implement operational strategies that enhance productivity and customer satisfaction. The Senior Director of Operations will be responsible for monitoring key performance indicators, identifying risks and ensuring compliance with industry standards and regulations. Ultimately, this position will create a high-performing operational environment that supports the Grand Rapids Housing Commission's long-term success and competitive advantage.

Responsibilities:

• Develop and execute comprehensive operational strategies that align with the company’s overall business objectives.
• Lead, mentor and manage multiple teams across various departments to ensure seamless day-to-day operations.
• Analyze operational performance data to identify areas for improvement and implement effective solutions.
• Collaborate with senior leadership to plan budgets, forecast resource needs, and manage operational costs.
• Ensure compliance with regulatory requirements and internal policies to mitigate risks and maintain quality standards.
• Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
• Oversee vendor relationships and negotiate contracts to optimize service delivery and cost-effectiveness.
• Facilitate cross-departmental communication and coordination to support organizational goals.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Public Administration, Accounting, Finance, Management, or a closely related field required.
• Master’s degree in Business Administration (MBA), Public Administration (MPA), Accounting, or a related discipline preferred.
• Minimum of five (5) years of progressively responsible management and administrative experience within public housing, a governmental entity, or a quasi-governmental agency.
• Minimum of five (5) years of supervisory and leadership experience in one or more of the following environments:
  • Public housing or affordable housing organizations.
  • Governmental or quasi-governmental agencies.

Licenses and Certifications:

• Valid Michigan driver’s license required and ability to maintain insurability under the Commission’s vehicle insurance policy.
• Public Housing Manager (PHM), Housing Choice Voucher (HCV), or other HUD-related certifications preferred.
• Certified Public Housing Manager (CPHM), Certified Housing Manager (CHM), or similar industry-recognized credentials preferred.
• Ability to obtain HUD or industry-required certifications within a specified timeframe as a condition of continued employment.

Skills:

The Senior Director of Operations will utilize leadership skills daily to inspire and guide diverse teams toward achieving operational excellence. Analytical skills are essential for interpreting performance data and making informed decisions that improve efficiency and reduce costs. Strong communication skills enable effective collaboration with stakeholders at all levels, ensuring alignment and transparency. Project management and strategic planning skills are applied to oversee complex initiatives and allocate resources effectively. Additionally, proficiency with technology and process improvement methodologies supports the continuous enhancement of operational workflows and customer satisfaction.

About Us:

The Grand Rapids Housing Commission (GRHC) administers affordable housing programs that serve low-income households in Kent and Ottawa County. The GRHC operates eight low-income housing developments and administers federal rental subsidy programs as well as a Rapid Re-Housing program. As an organization, we are committed to offering quality affordable housing, essential resources through advocacy and partnerships, and promoting self-sufficiency to strengthen communities.

Our organization creates HOMES by:

• Housing: We believe that everyone deserves a place to call home
• Open communication: We share our ideas in a collaborative setting by building trust through clear and consistent communication, valuing every voice.
• Mutual Respect: We honor and value each individual, fostering a culture where every voice is heard and respected.
• Excellence: We strive for excellence in everything we do, by promoting a culture of accountability and continuous growth.
• Supportive Communities: We create communities that emphasize wellbeing and offer wholistic support motivating individuals and families to thrive.
  

We are proud of the individuals that we help and serve, and we’d love you to join us!