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Senior Digital Operations Manager Jobs (NOW HIRING)

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

This role is responsible for managing website updates, customer master data changes, order parsing ... The Digital Operations Coordinator will work closely with internal stakeholders, local company ...

UNIVISTA INSURANCE

Be Seen First

Senior Digital Marketing Manager

Doral, FL · On-site

$85K - $100K/yr

The Senior Digital Marketing Manager will work cross-functionally with marketing leadership, operations, and technology teams to identify solutions, define best practices, and improve digital ...

Fix-It Group

Digital Operations Specialist

Golden, CO · On-site

$90K/yr

Digital Operations Specialist Compensation: $90,000 per year Travel: Minimal, travel to company ... This role partners with the Website Manager, SEO team, paid media, branch staff, and external ...

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

This role is responsible for managing website updates, customer master data changes, order parsing ... The Digital Operations Coordinator will work closely with internal stakeholders, local company ...

Stantec

Senior Digital Delivery Manager

Manhattan, NY · On-site

Senior Digital Delivery Manager Business Operating Unit: Infrastructure Location: Flexible (Canada ... Build strong relationships with Infrastructure leadership, operations teams, project teams, clients ...

PACCAR

Senior Digital Sculptor

Renton, WA

Senior Digital Modeler reports to Design Manager Job Functions and Responsibilities: * Proven ability to develop Class-A surfaces utilizing scan data, design sketches, 3D sketch models and verbal ...

PACCAR

Senior Digital Sculptor

Renton, WA · On-site

Senior Digital Modeler reports to Design Manager Job Functions and Responsibilities: * Proven ability to develop Class-A surfaces utilizing scan data, design sketches, 3D sketch models and verbal ...

System One

Sr. Digital Product Manager

Reston, VA · Remote

$91/hr

Senior Digital Product Manager Role Type: Contract Pay Rate : $91/hour Role Duration : 1 + year contract - good chance of extensions Location: Reston, VA Work Model: Remote/Hybrid (Must work EST ...

System One

Sr. Digital Product Manager

Reston, VA · Remote

$91/hr

Senior Digital Product Manager Role Type: Contract Pay Rate : $91/hour Role Duration : 1 + year contract - good chance of extensions Location: Reston, VA Work Model: Remote/Hybrid (Must work EST ...

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Senior Digital Operations Manager information

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$39K

$98.7K

$159.5K

How much do senior digital operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior digital operations manager in the United States is $98,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What does a senior digital operations manager do?

A Senior Digital Operations Manager oversees and optimizes the digital processes and systems within an organization. They are responsible for managing teams, streamlining workflows, and ensuring the effective delivery of digital products and services. Their role often includes analyzing performance data, implementing technology solutions, and collaborating with other departments to drive digital transformation. Additionally, they play a key part in setting digital strategy and ensuring operational efficiency in all digital initiatives.

What are the key skills and qualifications needed to thrive as a senior digital operations manager?

To thrive as a Senior Digital Operations Manager, you need expertise in digital strategy, project management, data analytics, and a background in business or IT, often supported by a relevant degree and experience in digital environments. Familiarity with platforms like Google Analytics, CRM systems, digital marketing tools, and certifications such as PMP or Agile are highly beneficial. Strong leadership, problem-solving abilities, and effective communication distinguish top performers in this role. These skills and qualities are essential for optimizing digital workflows, driving business growth, and leading cross-functional teams in a rapidly evolving digital landscape.

What are some common challenges faced by senior digital operations managers when implementing new digital processes across teams?

Senior Digital Operations Managers often encounter challenges such as aligning multiple departments with new digital workflows, managing resistance to change, and ensuring data consistency across various platforms. Successfully addressing these challenges requires strong cross-functional communication, robust change management strategies, and continuous training for team members. It's also crucial to monitor key performance indicators and adapt processes based on feedback to drive adoption and maintain operational efficiency.

What is the difference between Senior Digital Operations Manager vs Digital Marketing Manager?

AspectSenior Digital Operations ManagerDigital Marketing Manager
Required CredentialsBachelor's degree, experience in digital operations, certifications like PMP or Six SigmaBachelor's degree in marketing, communications, or related field; certifications like Google Ads or HubSpot
Work EnvironmentOversees digital processes, manages teams, collaborates with IT and operationsDevelops marketing strategies, manages campaigns, analyzes market trends
Employer & Industry UsageTech companies, e-commerce, digital service providersAdvertising agencies, brands, media companies

The Senior Digital Operations Manager focuses on optimizing digital processes and managing operational teams, while the Digital Marketing Manager concentrates on creating and executing marketing campaigns. Both roles require digital expertise but differ in their primary focus and daily responsibilities.

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Senior Digital Operations Manager jobs near you
Infographic showing various Senior Digital Operations Manager job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $98,723 per year, or $47.5 per hour.

Associate Manager, Digital Operations

Authentic Brands Group

New York, NY • On-site

Full-time

Re-posted 21 days ago

Job description

Who We Are
Authentic Brands Group (Authentic) is a global brand and entertainment platform that owns and invests in iconic intellectual property and cultural assets. It accelerates brands through a set of specialized businesses that combine powerful storytelling, premium content, unforgettable live experiences and global commerce. Through a network of more than 1,700 best-in-class licensees and strategic partners across 150 countries and expansive distribution, Authentic's brands drive more than $36 billion in annual systemwide retail sales worldwide.
Authentic's diversified portfolio spans more than 50 brands and reaches nearly one billion social media followers. Its roster includes Reebok, Champion, Shaquille O'Neal, David Beckham, Kevin Hart, Sports Illustrated, Elvis Presley, Muhammad Ali, Marilyn Monroe, GUESS, Aéropostale, Nautica, Eddie Bauer, Lucky Brand, Nine West, Brooks Brothers, Juicy Couture, Vince Camuto, Izod, Van Heusen, Dockers, Ted Baker, Hart Schaffner Marx, Vince, Barneys New York, Judith Leiber, Quiksilver, Spyder, Billabong, Volcom, Roxy, RVCA, DC Shoes, Prince, Sperry and Hunter.
For more information, visit corporate.authentic.com. Follow Authentic on LinkedIn, Instagram and WeChat.
Why Authentic
You'll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we're saying is, this isn't your average day job. If you're hungry to drive ideas into action and own your career, let's chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.
What You'll Do
The Associate Manager, Digital Operations will play a critical operational role within ABG's Customer Experience & Operations team, owning the workflows, systems, and processes that power a seamless customer journey across our licensed brand portfolio. This is a hands-on operations role - the ideal candidate has direct experience building and troubleshooting workflows, writing SOPs, managing or overseeing team members or vendor partners, and driving operational improvements end-to-end. While customer experience is the outcome we're driving toward, the day-to-day work is deeply operational: diagnosing what's broken, building what's missing, and managing the people and partners who execute.
Key Responsibilities:
  • Own the operational relationships with licensees onboarding to ABG's digital and CX ecosystem, leading structured onboarding workflows, setting clear operational expectations, and ensuring all systems and touchpoints are functioning before go-live.
  • Build, document, and maintain SOPs and process workflows across CX operations, ensuring consistency and scalability as the brand portfolio grows.
  • Conduct end-to-end customer experience testing across brand touchpoints - including checkout, post-purchase communications, returns, and support flows - identifying gaps and driving resolution cross-functionally.
  • Manage and oversee day-to-day performance of outsourced customer support partners, including monitoring quality, flagging issues, and holding vendors accountable to SLAs and operational standards.
  • Troubleshoot operational breakdowns across platforms and workflows - diagnosing root causes, escalating where appropriate, and implementing fixes.
  • Track, analyze, and report on CX and operational metrics across brands, surfacing trends and actionable recommendations to senior leadership on a regular cadence.
  • Coordinate cross-functionally with Brand, Marketing, Technology, and Operations teams to stay aligned on product launches, platform changes, and new initiatives that impact operations or the customer experience.
  • Stay current on CX platform updates, digital operations trends, and industry best practices, and bring relevant improvements back to the team proactively.

Key Qualifications:
  • 3-5 years of experience in digital operations, CX operations, or a closely related role - with demonstrated ownership of operational processes, not just participation in them.
  • Proven experience building or significantly improving workflows and SOPs in a fast-paced environment; candidates should be able to speak specifically to processes they have built from scratch or overhauled.
  • Experience managing, supervising, or directing others - this can include direct reports, outsourced vendor teams, call center partners, or cross-functional stakeholders; what matters is that you have held people accountable to operational standards.
  • Strong troubleshooting instincts - comfortable diagnosing why a workflow, system, or process is failing and driving it to resolution without waiting to be told what to do.
  • Experience with CX or support platforms such as Gorgias, Zendesk, or similar tools at an operational level (configuring, troubleshooting, or optimizing - not just using).
  • Excellent organizational skills with the ability to manage multiple workstreams, track open items independently, and close loops without prompting.
  • Strong analytical skills with experience tracking and reporting on operational and CX metrics (CSAT, contact volume, first response time, resolution time, etc.).
  • Ability to work cross-functionally across internal teams and external partners in a multi-brand, fast-moving environment.
  • Experience in a licensed brand, B2B, multi-brand, or eCommerce environment is strongly preferred.
  • Familiarity with returns platforms (e.g., Loop), eCommerce platforms (e.g., Shopify), or AI-powered support tools is a plus.
  • Bachelor's degree preferred in Business Administration, Operations Management, Communications, or a related field; equivalent hands-on experience considered.

Primary Location Salary Range: $74,000 - $84,000
Fraud Alert: Unauthorized Job Offers and Impersonations
We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media, and may include fake interview requests, offer letters or attempts to collect personal and financial information.
Please note:
  • All legitimate Authentic job postings can be found only on our official website (authentic.com) or through our verified LinkedIn page (https://www.linkedin.com/company/weareauthentic).
  • Authentic does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com email address.
  • We will never ask you for sensitive personal information, payment or banking details as part of the hiring process.

If you believe you've been contacted by someone impersonating an Authentic team member, please report it immediately by emailing peopleandculture@authentic.com.
Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.
For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com
To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: https://authentic.com/pages/privacy-policy

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