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Senior Desktop Support Analyst Jobs in Indiana (NOW HIRING)

Toyota

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

Provide remote and on-site desktop support for company users and computers. * Intermediate support ... Analytical and organizational skills * Intermediate experience troubleshooting, configuring, and ...

Family Health Center

IT Analyst

Vincennes, IN · On-site

$65K/yr

Experience with Help Desk ticketing systems, desktop support, and user account administration ... Strong analytical and problem-solving skills. * Excellent organizational skills with the ability to ...

Vaco by Highspring

IT Service Analyst

Indianapolis, IN · On-site

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Required Qualifications * 2+ years of IT Help Desk, Desktop Support, or Service Desk experience.

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network ...

PTS Diagnostics

Be Seen First

IT Service Desk Support Specialist II

Indianapolis, IN · On-site

This role is responsible for building, configuring, maintaining, and troubleshooting desktops ... Strong troubleshooting, analytical, and problem-solving skills. * Proactive, dependable, and able ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT ... laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT ... laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT ... laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network ...

calumet

Senior Financial Analyst

Indianapolis, IN · On-site

$81K - $101K/yr

The Senior Financial Analyst will be responsible for performing key daily, weekly, and monthly ... Support SAP-related accounting processes, system testing, financial data validation, and ...

Neovia Logistics Services

IT Analyst I

Greenfield, IN · On-site

Strong analytical and fact-based problem-solving skills. Desirable Skills * Experience supporting ... Exposure to Virtual Desktop and Thin Client technologies. * Experience supporting unified ...

Neovia Logistics Services

IT Analyst I

Greenfield, IN · On-site

Strong analytical and factbased problemsolving skills. Desirable Skills * Experience supporting ... Exposure to Virtual Desktop and Thin Client technologies. * Experience supporting unified ...

Aunalytics

Managed Services Engineer

South Bend, IN · On-site

Analyze system logs and identifying potential issues with computer systems Conduct Proactive ... Experience working in a help desk/ end-user/ desktop support environment; MSP experience preferred

Wolters Kluwer

Senior Accountant

Indianapolis, IN · Hybrid

$70K - $88K/yr

The Senior Accountant is responsible for executing accounting, reconciliation, and month-end close ... desktop procedures) to support consistency, standardization, and audit readiness * Analyze ...

Wolters Kluwer

Senior Accountant

Indianapolis, IN · Hybrid

$70K - $88K/yr

The Senior Accountant is responsible for executing accounting, reconciliation, and month-end close ... desktop procedures) to support consistency, standardization, and audit readiness * Analyze ...

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All JobsDesktop Support Analyst JobsSenior Desktop Support Analyst JobsSenior Desktop Support Analyst Jobs in Indiana

Senior Desktop Support Analyst information

See Indiana salary details

$24.3K

$79.5K

$131.8K

How much do senior desktop support analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for senior desktop support analyst in Indiana is $79,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $86,600.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

What are popular job titles related to Senior Desktop Support Analyst jobs in Indiana? For Senior Desktop Support Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support Analyst jobs in Indiana look for? The top searched job categories for Senior Desktop Support Analyst jobs in Indiana are:
What cities in Indiana are hiring for Senior Desktop Support Analyst jobs? Cities in Indiana with the most Senior Desktop Support Analyst job openings:
Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $79,541 per year, or $38.2 per hour.

Computer Operations Analyst (8am-5pm)

Hachette Book Group

Lebanon, IN • On-site

Full-time

Posted 7 days ago

Hachette Book Group rating

6.8

Company rating: 6.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

16th of 19 rated publishing

Job description

Please note, this position is based onsite at our Lebanon, IN facilities.
SUMMARY: The Computer Operations Analyst provides technical support and administration for the infrastructure, systems, and applications that support operations within the Indiana Distribution and Returns Centers. This role partners with internal teams to maintain system reliability, troubleshoot hardware and software issues, support warehouse technology solutions, and contribute to the ongoing performance and security of the organization's technology environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Support and administer Linux Red Hat server environments and virtualization platforms.
  • Support Windows operating systems, including desktop and server environments.
  • Assist in the administration and support of Radio Frequency (RF) production floor systems.
  • Support warehouse automation technologies, including Warehouse Management Systems (WMS), conveyor systems, pick-to-light systems, transportation systems, and related operational technologies.
  • Provide hardware and software support to end users and operational teams.
  • Troubleshoot and resolve advanced technical issues related to computer operations, infrastructure, and business-critical systems.
  • Assist with Active Directory administration and user support.
  • Perform operating system patch management for Linux and VMware environments and assist with Windows patch management activities.
  • Monitor system performance and proactively identify opportunities to improve reliability, efficiency, and security.
  • Create and maintain technical documentation, procedures, and system configurations.
  • Collaborate with cross-functional teams, vendors, and business partners to support operational objectives.
  • Provide additional support to the Sr. Manager, Network & Infrastructure, as needed.

ADDITIONAL DUTIES AND RESPONSIBILITIES: Perform other duties and special projects as assigned.
SUPERVISORY RESPONSIBILITIES: N/A
QUALIFICATION REQUIREMENTS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
SKILLS REQUIRED:
  • Demonstrated experience supporting and administering Linux operating systems in a production environment.
  • Demonstrated experience supporting virtualization/hypervisor platforms in a production environment.
  • Demonstrated experience supporting Windows Server environments.
  • Experience creating and maintaining technical documentation.
  • Experience in at least three of the following areas:
    • RF system support
    • Enterprise backup solutions
    • Microsoft SQL Server or Oracle database support
    • Windows desktop support
    • Network hardware configuration and administration
    • Automated warehouse technologies, including computerized picking or conveyor systems
    • Windows or Linux scripting and automation
    • Label and document management systems
    • ACS support and maintenance
  • Strong verbal and written communication skills, with the ability to effectively communicate technical information to diverse audiences.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
  • Demonstrated attention to detail and commitment to delivering accurate, high-quality work.
  • Ability to work independently and collaboratively within a team environment.
  • Demonstrates accountability, professionalism, integrity, and respect in all interactions.

SKILLS PREFERED:
  • Experience administering and supporting Active Directory.
  • Experience supporting Radio Frequency (RF) warehouse systems.
  • Experience supporting enterprise backup solutions.
  • Experience supporting automated warehouse technologies, including computerized picking and conveyor systems.
  • Experience with scripting, automation, and system integration technologies.

EDUCATION AND EXPERIENCE: Associate degree in Information Technology, Computer Science, Information Systems, or a related field required; equivalent combination of education, technical training, certifications, and relevant experience may be considered in lieu of a degree.
  • Relevant technical certifications are preferred.
  • Experience supporting enterprise infrastructure and operational systems in a production environment preferred.

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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